Carshalton accommodation from NZ$163

There was a weird smell as soon as you enter the lobby. Which was unpleasant and they need to fix this. Other than that the hotel and staff was very nice

Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here.

Friendly staff at reception and choice of room when booking in. All clean and tidy, with not much noise at night. Great location and was very pleased with this hotel as never stayed here before, but certainly will again as easy access to the theatres and opera.