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Canopy by Hilton Charlotte Southpark

4.0 star property
Hotel with a restaurant, near SouthPark Mall

Photo gallery for Canopy by Hilton Charlotte Southpark

1 bedroom, premium bedding, down duvets, in-room safe
Lobby
Terrace/patio
55-inch LCD TV with satellite channels, TV
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Housekeeping
The current price is NZ$248
includes taxes & fees
13 July - 14 July

Explore the area

Map
4905 Barclay Downs Drive, Charlotte, NC, 28210
  • Park Road Park
    ‪11 min walk‬
  • SouthPark Mall
    ‪12 min walk‬
  • Quail Hollow Club
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(47 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible (Mobility & Hearing)

1 bedroom, premium bedding, down duvets, in-room safe

Premium Suite, 1 King Bed, Accessible (Mobility & Hearing)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom

55-inch LCD TV with satellite channels, TV

Premium Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Accessible (Hearing)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Peloton Wellness Room)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed (Peloton Wellness Room)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Balcony (Mobility & Hearing, Roll-In Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Accessible, Balcony (Mobility & Hearing, Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(24 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Charlotte

At Canopy by Hilton Charlotte Southpark you'll be within just a 15-minute stroll of Sharon Shopping Center and Park Road Park. Highlights at this hotel include a restaurant, a gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Additionally, you'll find a 24-hour business centre, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class SouthPark hotel include SouthPark Mall and Quail Hollow Club.

What's nearby

  • Park Road Park - 11 min walk - 0.9 km
  • SouthPark Mall - 12 min walk - 1.0 km
  • Phillips Place - 14 min walk - 1.2 km
  • Quail Hollow Club - 6 min drive - 4.9 km
  • Spectrum Center - 12 min drive - 10.4 km

Getting around

  • Archdale Station - 6 min drive
  • Charlotte Station - 21 min drive
  • Charlotte-Douglas International Airport (CLT) - 24 min drive

Restaurants

  • ‪Suffolk Punch Brewing - ‬11 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Chick-fil-A - ‬12 min walk
  • ‪Arthur's At Belk - ‬11 min walk
  • ‪The Original Pancake House - ‬9 min walk

About this property

Canopy by Hilton Charlotte Southpark

Hotel with a restaurant, near SouthPark Mall
Canopy by Hilton Charlotte Southpark offers its guests a health club and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 9000 square feet (836 square metres) and includes conference space. The business-friendly Canopy by Hilton Charlotte Southpark also features coffee/tea in common area, concierge services, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Charlotte hotel is smoke free.

  • 150 guestrooms or units
  • 5 levels
  • 9000 sq ft of conference space
  • 836 sq. m of conference space
  • Built in 2020
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Canopy by Hilton Charlotte Southpark offers 150 accommodations with espresso makers and a safe. Beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Languages

English, Spanish

Similar properties

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Hyatt Centric SouthPark Charlotte

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 1,008 reviews
The price is NZ$331
includes taxes & fees
6 July - 7 July
Hyatt Centric SouthPark Charlotte

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 46 metres
  • Street parking available
  • Secured, covered parking on site (USD 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 to 50 for adults and USD 10 to 50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Health club

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 9,000 square feet of conference space
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Assistive listening devices
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 75.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 75.00 per accommodation, per stay (maximum USD 80.44 per stay), plus a deposit of USD 80.44 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 50.00 for adults and USD 10.00 to 50.00 for children
  • Covered self-parking fee: USD 15.00 per night (in/out privileges)
  • Pet deposit: USD 80.44 per stay
  • Pet fee: USD 75.00 per accommodation, per stay (maximum USD80.44 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy by Hilton Charlotte Southpark Hotel
Canopy by Hilton Charlotte Southpark Charlotte
Canopy by Hilton Charlotte Southpark Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Canopy by Hilton Charlotte Southpark?

Canopy by Hilton Charlotte Southpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Canopy by Hilton Charlotte Southpark?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Canopy by Hilton Charlotte Southpark on 13 Jul 2025 start from NZ$247.9, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Canopy by Hilton Charlotte Southpark?

Yep, Canopy by Hilton Charlotte Southpark has a secured covered self car park with in/out privileges for USD 15.00 per night. Onsite parking is limited.

What makes Canopy by Hilton Charlotte Southpark a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Canopy by Hilton Charlotte Southpark.

Does Canopy by Hilton Charlotte Southpark serve breakfast?

You bet, cooked-to-order brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Canopy by Hilton Charlotte Southpark?

No, Canopy by Hilton Charlotte Southpark does not offer an airport shuttle service.

Is there a bar or restaurant at Canopy by Hilton Charlotte Southpark?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Canopy by Hilton Charlotte Southpark?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Canopy by Hilton Charlotte Southpark?

Cats and dogs are welcome at Canopy by Hilton Charlotte Southpark, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Canopy by Hilton Charlotte Southpark Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 880 reviews
Rating 8 - Good. 135 out of 880 reviews
Rating 6 - Okay. 55 out of 880 reviews
Rating 4 - Poor. 31 out of 880 reviews
Rating 2 - Terrible. 33 out of 880 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and near many places we were in town to visit.
Stayed 2 nights in Mar 2025

10/10 Excellent

kathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 1 night in Mar 2025

10/10 Excellent

Jorie A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica, Cary

Travelled with family
Liked: Amenities
The lounge and bar furniture could be updated! Chairs were a bit uncomfortable. Other than that, everything was great!
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, clean, safe area very close to South Park Mall. Tried to have dinner one night at 9 but they said they were closed (even though the hours were until 10 PM). Tried to order room service and was put on hold with nobody ever picking the phone up again. I would stay again though just know in advance dinner hours listed may not be followed.
Stayed 3 nights in Mar 2025

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m so conflicted- this could have been an excellent stay. The property itself and the room decor is so nice and the beds are very comfortable. The general area is very nice, but directly adjacent to the hotel is construction. The worst part is the lack of adequate parking. I had to park in overflow parking which was a bit of a walk up an incline when carrying luggage. The hotel had problems finding my confirmed reservation upon check-in, but eventually found it after about 10-15 minutes, so check-in took longer than desired and the staff did apologize for the extended wait.
Stayed 1 night in Mar 2025

10/10 Excellent

Steven, Irmo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Andre

Travelled with group
Liked: Staff & service
Parking needs to be alot better. Hard to get in and out of parking spots. Too tight.
Stayed 2 nights in Mar 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Great location and nice facilities. Perfect for family trip.
Stayed 1 night in Mar 2025

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No valet was a bummer. Parking sucked until we found another guest who could give us details to the second ramp. Staff overall needs to be more knowledgeable. We asked if there was room service and the response was I dont know. We asked another staff about the restaurant hours and response was 'i think we are open till 10pm'.
Stayed 2 nights in Mar 2025

8/10 Good

Donneasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but be prepared

Super clean and quiet hotel, that’s also located in a great area. Only dislike was the extra fees. Why are the fees twice as much as the stay and there’s no notice of this before booking. Parking is $15 plus tax each night and an extra $100 each night on top of what you already paid for the reservation. So I had over $300 worth of fees. Luckily I got my deposit back but that’s ridiculous.
Stayed 3 nights in Mar 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Amenities
Feels more like home than most standard hotels. Furniture & decor very nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You’ll LOVE your stay

Super clean! Absolutely beautiful, modern rooms! Will stay again!
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Simone

Stayed 4 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort

Horrible Service/Worst Stay Ever

I typically don’t do reviews but because my experience has been SO HORRIBLE I will. I stayed at this hotel this past weekend for a much needed self care treat. I tried to do an early check in and was told probably not likely which wasn’t a big deal because I was able to check in about 30 mins early (3:30pm instead of 4pm). I also asked about a late check out and was told that was possible but would need to call 1st thing the next morning (ok no big deal). Coming back in from my evening around 7pmish I enter my room which is connected to an adjoining room with a shared door I am met with a screaming child and parents loud voices. I have small children so I get it but when I call to address this I am told I can’t be moved and a call would be made to that room. Needless to say this is a baby so the noise continued along with me being woken up before 7am with a crying baby and parents trying their best. Again I call, complain and ask for a later check out and was told no this could not be accommodated. I have tried talking to the GM since my stay and she is unwilling to refund me but only give me 10k Hilton points which will NOT even be half needed for a stay at another Hilton. I find this level of service Unacceptable and I will NEVER stay here again or recommend. I did not get the peace and relaxation I came for nor was I offered the opportunity or good customer service based on the circumstances. I even asked I chose to leave that night given I could not be moved to another ro
Stayed 1 night in Mar 2025

10/10 Excellent

Sherika

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Camesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

I stayed a night at Canopy for a Birthday event. The Hotel and rooms are beautiful. I slept really well. A couple of miscellaneous issues aggravated me. The parking was a headache. I had to park in the overflow lot which was $15 and then had to walk all the way back up to the Hotel. I paid extra for breakfast but was limited to only 1 choice(Farmers Breakfast.) Lovely Hotel but would I book again.. probably not.
Stayed 1 night in Mar 2025

10/10 Excellent

Nitalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Dianaliz

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Canopy by Hilton, and it exceeded my expectations! The entire hotel was extremely clean, from the lobby to the rooms. Everything felt fresh and well-maintained, which made my stay even more comfortable. The modern decor gave the hotel a sleek and upscale feel, making it a great place to relax.
Stayed 1 night in Mar 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is super convenient to shopping and restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Tabitha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and professional staff!!! Loved the premium king room❤️
Stayed 2 nights in Mar 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2025