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Holiday Inn Chester - South by IHG

4.0 star property
Hotel with free parking, in the vicinity of Chester Racecourse

Photo gallery for Holiday Inn Chester - South by IHG

Indoor pool
Bar (on property)
Bar (on property)
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
The current price is NZ$115
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
Wrexham Road, Chester, England, CH4 9DL
  • Place, Chester Racecourse
    ‪5 min drive‬
  • Place, Chester Cathedral
    ‪5 min drive‬
  • Place, Chester City Walls
    ‪5 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Room amenity

Standard Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Room amenity

Standard Room, 1 Double Bed, Accessible

7.0 out of 10
Good
(6 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Room amenity

Standard Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Room amenity

Standard Room, 2 Single Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

7.4 out of 10
Good
(10 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Room amenity

Premium Room, 1 Double Bed

7.6 out of 10
Good
(9 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Room amenity

Standard Room, 1 Double Bed (Walk-In Shower)

7.8 out of 10
Good
(25 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Room amenity

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Single Beds (Walk-In Shower)

Room amenity

Standard Room, 2 Single Beds (Walk-In Shower)

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Shower/bath combination
Hairdryer
Private bathroom
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Chester

Holiday Inn Chester - South by IHG puts you in the centre of Chester, 4.1 km (2.6 mi) from Chester Racecourse and 4.6 km (2.8 mi) from Chester Cathedral. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .A day of pampering can include facials and body treatments. Terrace Bar and Lounge serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and sauna. 140 square feet (13 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include Wi-Fi in public areas, a snack bar/deli and laundry facilities. English breakfast is available daily between 6:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 10-minute drive of this 4-property class Chester hotel include Chester City Walls and Crocky Trail.

What's nearby

  • River Dee - 4 min drive - 3.7 km
  • Chester Racecourse - 5 min drive - 4.3 km
  • Chester Cathedral - 5 min drive - 4.6 km
  • Chester City Walls - 5 min drive - 5.0 km
  • Chester Zoo - 11 min drive - 15.0 km

Getting around

  • Bache Station - 8 min drive
  • Liverpool (LPL-John Lennon) - 40 min drive

Restaurants

  • ‪The Carlton Tavern - ‬4 min drive
  • ‪The Handbridge - ‬4 min drive
  • ‪The Architect - ‬4 min drive
  • ‪The Grosvenor Arms - ‬4 min drive
  • ‪Starbucks - ‬2 min walk

About this property

Holiday Inn Chester - South by IHG

Hotel with free parking, in the vicinity of Chester Racecourse
Holiday Inn Chester - South by IHG offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 140 square feet (13 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Chester - South by IHG. Self parking is free.

This 4-star Chester hotel is smoke free.

  • 1 building
  • 143 guestrooms or units
  • 2 levels
  • Conference rooms
  • 140 sq ft of conference space
  • 13 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Chester - South by IHG offers 143 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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The Queen at Chester Hotel, BW Premier Collection
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  • Free WiFi
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4.3 out of 5, Excellent, 1,002 reviews
The price is NZ$158
includes taxes & fees
16 Nov - 17 Nov
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Property amenities

Internet

  • Available in all rooms: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Terrace Bar and Lounge

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 140 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.95 per person
  • Fee for in-room wireless Internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester By Ihg Chester
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South by IHG Hotel
Holiday Inn Chester - South by IHG Chester
Holiday Inn Chester - South by IHG Hotel Chester

Frequently asked questions

What is the cancellation policy at Holiday Inn Chester - South by IHG?

Holiday Inn Chester - South by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Chester - South by IHG?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Chester - South by IHG on 16 Nov 2025 start from NZ$114.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Chester - South by IHG?

Yep, Holiday Inn Chester - South by IHG has a free self car park.

Does Holiday Inn Chester - South by IHG have a pool?

Holiday Inn Chester - South by IHG has an indoor pool.

What luxury perks are available at Holiday Inn Chester - South by IHG?

Holiday Inn Chester - South by IHG features a health club, an indoor pool and a steam room.

Is Holiday Inn Chester - South by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Chester - South by IHG is a hit with families.

Does Holiday Inn Chester - South by IHG serve breakfast?

Yep, English breakfast is offered daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Chester - South by IHG?

No, Holiday Inn Chester - South by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Chester - South by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn Chester - South by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Chester - South by IHG?

Dogs are welcome at Holiday Inn Chester - South by IHG, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Holiday Inn Chester - South by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 371 out of 1000 reviews
Rating 8 - Good. 351 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 78 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

SL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family city break

Chester is a fantastic city to visit especially with the children. Lots to see and do. We dod a family trail and learnt do much. The hotel was a great base, just across the road is a park and ride bus service that took you straight to the centre snd easy to pick up back to the hotel. Great to have the pool and restaurant service too the breakfast certainly filled us up for our days out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rakeish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Good location, hotel staff were friendly and good choice of food at breakfast
Stayed 1 night in Jul 2025

4/10 Poor

shahed

Stayed 1 night in Jul 2025

10/10 Excellent

Trudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable!

Clean and comfortable room. A little cramped for four of us, but fine for just one night.
Stayed 1 night in Aug 2025

8/10 Good

Mark

Disliked: Property conditions & facilities

Service let the side down.

Generally the hotel was underwhelming in Service terms whether in the bar, restaurant or breakfast services. Chaotic in terms of seeming to be able to manage basic processes (taking an order/handling cash correctly/getting table orders right/ completely forgetting items ordered/ items completely empty or missing at breakfast etc). Overall experience was impacted by stress of wondering if we could order something that would 1] turn up at all 2] partially turn up 3] eventually turn up but be partial order or incorrect etc.
Stayed 1 night in Aug 2025

4/10 Poor

Jane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower was good!! Pool okay, but attendant was smoking No pizza no veggie tart. Paid full price for child whereas should've been free. Still waiting for refund
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

libby

Stayed 1 night in Jul 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities
Great staff, very professional, very helpful, gym and swimming pool was good My meal on second evening was greasy though (disappointed)
Stayed 2 nights in Jul 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here, stay around 3-4 times a year. Great location, very clean and friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anne

Stayed 1 night in Jul 2025

8/10 Good

Ruma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable for our one night stay. The bathroom sink drain was blocked but dealt with promptly by the staff and plumber. Standard buffet breakfast with several options.
Stayed 1 night in Jul 2025

10/10 Excellent

steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Geoff

Liked: Staff & service

Smarten up the hotel

First impressions were disappointing when arriving at the hotel. Bedroom was ok, bathroom nice, lovely white fluffy towels. The hotel appeared to have relatively new carpet but the place was dull, needed repainting, reception was cluttered, restaurant unappealing as was the pool. Breakfast was ok - certainly not worth £17 pp. Would not stay again.
Stayed 1 night in Jul 2025

8/10 Good

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
we were offered a room with a work station and the room didnt have any space even though the room was massive -the sofa was in the wrong place and blocked the whole table - no chair and the tv took up the whole of the work station and mirror... when raised with the reception staff she told us that she would just refund the money and we could leave?!! and stay somewhere else even though we were 200 miles from home and it was 7 at night
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Avoid the ground floor

Avoid the ground floor. The floorboards creak so loudly from above, and you can hear every footstep. You have no chance of a restful sleep if the occupant above is an early riser, or gets up a lot through the night. The beds aren't particularly comfortable and the hotel is very dated. Food options ran out over the dinner service, so choices were limited. There is no bottled water or fridge available in the rooms. Staff are pleasant, although we were given minimal information at check-in on facilities, check-out time etc. I will not be returning.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

One night stay

Me and my daughter stayed one night, enjoyed the swimming but the changing area floor and mats could do with a clean. Food and service very good. Our bedroom was spacious and the bed was clean.
Stayed 1 night in Jul 2025

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked a room for 5 and we only had enough beds for 4. We queried this with reception and an additonal folding bed was brought to us. Sadly it was very uncomfortable and the mattress was so thin. The aircon was also not working and it extremely hot that night- rubbish night sleep :(
Stayed 1 night in Jul 2025

8/10 Good

ADRIAN MATTHEW

Liked: Staff & service, property conditions & facilities
Very good place and close to Chester city
Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff ever reception bar dinning breafast was the breakfastplenty of choices everywhere spotless would stay again notbto be missed shower really good spacious note excellent gor hhe larger person double shower withwideopening only thing could do with handrail as shower dtep up bit high if yourv5.ft2 orless
Stayed 1 night in Jul 2025

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Dreadfully slow check-in. Very shabby. Air con not working and not able to open window. No fans available when requested.
Stayed 1 night in Jul 2025

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A couple of minor issues checking in, not enough beds for the booking and the TV didn't work. The building itself is a bit run down but the staff were excellent, especially Mark
Stayed 3 nights in Jul 2025

4/10 Poor

Ben

Travelled with partner
Disliked: Amenities, property conditions & facilities
Cons: Room cold and couldn't adjust temperature. Charged twice for stay (and had to chase for refund), from which we realised online rate paid was substantially more expensive than the on-the-day rate, which isn't great - only cheaper rate was refunded. Very shabby exterior and outside space (particularly considering the price per night relatively expensive), location not particularly central. Long walk to room from reception. Room key stopped working after first night, had to be reprogrammed. Pros: Quiet room. Free late checkout approved with minimal fuss. Snacks granted for billing inconvenience.
Stayed 2 nights in Jul 2025

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Disliked: Staff & service

Suitable for a trip to Chester

Very disappointed initially. No venelation in the room and aircon not working. I am asthmatic and the room temp was 23 degrees.At 2.30am hall porter came to rescue with water and a fan. Moved, thanks to Freya at reception. With this exception, staff were unfriendly, although we had no further issues.further issues. Nice pool and easy access to Chester on public transport.
Stayed 3 nights in Jul 2025

4/10 Poor

Spencer

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Wouldn’t stay again

Booked a twin room and somewhere in the booking process it got changed to a double. Arrived and the lobby seemed updated and nice, friendly staff which is a plus. However, our air conditioning unit stopped working so we were offered a new room which was great and quick and we got to change to a twin room. The receptionist made it obvious that they are aware of issues with air conditioning units and had to have another staff member check that the AC units in 3 different room definitely worked before offering it. The new room was okay, spacious and good blackout curtains but there are no plugs near the beds and the pillows on the bed are so tall and plump that they aren’t comfortable (personal preference here though). Some bathroom fixtures were broken and the water pressure was abysmal. My friend had to wash her very long hair in the sink because it fully turned off at one point which is unacceptable. We were kept up by other guests noise during the night as there’s no sound proofing, I could hear a tv loudly all night so we didn’t sleep well. The rooms also get very warm and the AC unit doesn’t do enough to combat this to a comfortable temperature. The list of amenities stated rooms had fridges but neither of our rooms featured a fridge. The hand wash is parsley and smells awful and your hands will smell like herbs after. Overall I was somewhat disappointed with the stay, I know they say you get what you pay for but it should still be functional despite a cost.
Stayed 1 night in Jul 2025