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Crowne Plaza Costa Mesa Orange County by IHG

3.5 star property

Photo gallery for Crowne Plaza Costa Mesa Orange County by IHG

Exterior
Bar (on property)
Outdoor pool, free pool cabanas, pool loungers
Junior Suite, 1 King Bed
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$239
includes taxes & fees
25 May - 26 May

Explore the area

View map
3131 Bristol Street, Costa Mesa, CA, 92626
  • Place, South Coast Plaza
    ‪5 min walk‬
  • Place, The LAB Antimall
    ‪12 min walk‬
  • Place, Segerstrom Center for the Arts
    ‪13 min walk‬
  • Airport, Orange County, CA (SNA-John Wayne)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

7.0 out of 10
Good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

View from room

Junior Suite, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications)

7.6 out of 10
Good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

View from room

Standard Room, 1 King Bed, Accessible (Communications)

9.4 out of 10
Exceptional
(18 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

View from room

Standard Room, 1 King Bed, Accessible

7.8 out of 10
Good
(7 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(10 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(129 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Communications)

View from room

Junior Suite, 1 King Bed, Accessible (Communications)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(34 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Costa Mesa

Crowne Plaza Costa Mesa Orange County by IHG puts you in the heart of Costa Mesa, within a 20-minute stroll of South Coast Plaza and Orange County Museum of Art. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Fireside Tavern, serves American cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Hot tub, free pool cabanas and pool loungers. 8400 square feet (780 square metres) of event facilities include 9 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning full breakfast is served between 6:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3.5-property class Sobeca District hotel include Segerstrom Center for the Arts and University of California, Irvine.

What's nearby

  • South Coast Plaza - 5 min walk - 0.5 km
  • The Camp - 8 min walk - 0.7 km
  • The LAB Antimall - 12 min walk - 1.0 km
  • Orange County Museum of Art - 12 min walk - 1.0 km
  • Segerstrom Center for the Arts - 13 min walk - 1.2 km

Getting around

  • Tustin Station - 14 min drive
  • Orange County, CA (SNA-John Wayne) - 7 min drive

Restaurants

  • ‪Le Shrimp Noodle Bar - ‬10 min walk
  • ‪Collage Culinary Experience - ‬10 min walk
  • ‪Phoholic - ‬10 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Paradise Dynasty - ‬10 min walk

About this property

Crowne Plaza Costa Mesa Orange County by IHG

Crowne Plaza Costa Mesa Orange County by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 8400 square feet (780 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Costa Mesa Orange County by IHG. Parking is available for a fee.

This 3.5-star Costa Mesa hotel is smoke free.

  • 224 guestrooms or units
  • 5 levels
  • 2 buildings
  • 8400 sq ft of conference space
  • 780 sq. m of conference space
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Costa Mesa Orange County by IHG offers 224 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a weekly basis.

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  • Free airport shuttle
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4.5 out of 5, Wonderful, 3,221 reviews
The price is NZ$236
includes taxes & fees
17 May - 18 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 30 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 14.95 to 26.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fireside Tavern

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 8,400 square feet of conference space
  • 9 meeting rooms
  • Computer station

Outdoors

  • Firepit
  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 14.95 to 26.95 per person
  • Self-parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Costa Mesa Orange County
Crowne Plaza Orange
Crowne Plaza Orange Hotel
Crowne Plaza Orange Hotel Costa Mesa County
Crowne Plaza Costa Mesa Orange County Hotel
Crowne Plaza Orange County Hotel
Crowne Plaza Orange County
Crowne Plaza Costa Mesa Orange County CA
Crowne Plaza Costa Mesa Orange County
Crowne Plaza Costa Mesa Orange County by IHG Hotel
Crowne Plaza Costa Mesa Orange County an IHG Hotel
Crowne Plaza Costa Mesa Orange County by IHG Costa Mesa
Crowne Plaza Costa Mesa Orange County by IHG Hotel Costa Mesa

Frequently asked questions

What is the cancellation policy at Crowne Plaza Costa Mesa Orange County by IHG?

Crowne Plaza Costa Mesa Orange County by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Costa Mesa Orange County by IHG?

As of 2 May 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Costa Mesa Orange County by IHG on 25 May 2026 start from NZ$239, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Costa Mesa Orange County by IHG?

Yep, Crowne Plaza Costa Mesa Orange County by IHG has a self car park with in/out privileges for USD 30 per night. A self car park is also available, for a fee.

Are there any beaches close to Crowne Plaza Costa Mesa Orange County by IHG?

The closest beach to Crowne Plaza Costa Mesa Orange County by IHG is Huntington Beach Beaches (11.2 km).

Does Crowne Plaza Costa Mesa Orange County by IHG have a pool?

Crowne Plaza Costa Mesa Orange County by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

What luxury perks are available at Crowne Plaza Costa Mesa Orange County by IHG?

Crowne Plaza Costa Mesa Orange County by IHG features an outdoor pool, free pool cabanas and 1 hot tub.

What makes Crowne Plaza Costa Mesa Orange County by IHG a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Costa Mesa Orange County by IHG.

Is Crowne Plaza Costa Mesa Orange County by IHG family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an outdoor pool, it's no surprise that Crowne Plaza Costa Mesa Orange County by IHG is a hit with families.

Does Crowne Plaza Costa Mesa Orange County by IHG serve breakfast?

Yeah, full breakfast is served daily from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Crowne Plaza Costa Mesa Orange County by IHG?

No, Crowne Plaza Costa Mesa Orange County by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Costa Mesa Orange County by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Costa Mesa Orange County by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Costa Mesa Orange County by IHG?

No, pets are not allowed.

Crowne Plaza Costa Mesa Orange County by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 762 out of 1162 reviews
Rating 8 - Good. 215 out of 1162 reviews
Rating 6 - Okay. 94 out of 1162 reviews
Rating 4 - Poor. 40 out of 1162 reviews
Rating 2 - Terrible. 51 out of 1162 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ericrisbel

Stayed 1 night in Jan 2026

8/10 Good

Narumol

Liked: Cleanliness, property conditions & facilities
Friendly staffs and the room is exceptionally clean and comfortable for the price!
Stayed 3 nights in Jan 2026

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities
Check in was very smooth and front desk was very nice. Room was clean and had no issues. Will be coming back again.
Stayed 1 night in Jan 2026

4/10 Poor

Brian

Dirty hotel. Needs some work. Holiday Inn is cleaner…
Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very welcoming and informative. The room was spotless and very comfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

Ericrisbel

Stayed 2 nights in Jan 2026

10/10 Excellent

Johnny

Stayed 1 night in Jan 2026

10/10 Excellent

Lyam Morgan

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
spacious room
Stayed 2 nights in Jan 2026

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and great for handicap accessibilitty.
Stayed 1 night in Jan 2026

8/10 Good

Julianne

Stayed 1 night in Jan 2026

10/10 Excellent

Mindy

Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Stayed 1 night in Jan 2026

10/10 Excellent

Thomas J

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, and nice restaurant
Stayed 1 night in Jan 2026

6/10 Okay

Douglas, Newport Beach

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
To the Executive Team, I’m going to be direct; this property is losing money every day because of how it looks from the outside. From the street, it reads like a neglected motel, something people avoid. In Costa Mesa / Orange County, perception matters, and first impressions determine whether guests even walk through the door. Here’s the truth; once inside, the experience is completely different. The staff ⭐️⭐️⭐️⭐️⭐️ is outstanding professional, welcoming, and consistent. The rooms are very clean ⭐️⭐️⭐️⭐️⭐️. I’ve stayed here more than once because of the people and the cleanliness, not the exterior. But most guests will never make it inside. This location should be a major advantage: South Coast Plaza is directly across the freeway, one of the busiest malls in the U.S. You’re surrounded by luxury retail, great restaurants, and high traffic. John Wayne Airport is about 10 minutes away, making this a prime spot for business travelers. You don’t have a staff problem or a cleanliness problem. You have a curb appeal and perception problem and it’s costing you bookings, daily rate, and reputation. The interior team is carrying this place. Executive leadership ⭐️ needs to match that effort.
Stayed 1 night in Dec 2025

6/10 Okay

Douglas, Newport Beach

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
To the Executive Team, I’m going to be direct; this property is losing money every day because of how it looks from the outside. From the street, it reads like a neglected motel, something people avoid. In Costa Mesa / Orange County, perception matters, and first impressions determine whether guests even walk through the door. Here’s the truth; once inside, the experience is completely different. The staff ⭐️⭐️⭐️⭐️⭐️ is outstanding professional, welcoming, and consistent. The rooms are very clean ⭐️⭐️⭐️⭐️⭐️. I’ve stayed here more than once because of the people and the cleanliness, not the exterior. But most guests will never make it inside. This location should be a major advantage: South Coast Plaza is directly across the freeway, one of the busiest malls in the U.S. You’re surrounded by luxury retail, great restaurants, and high traffic. John Wayne Airport is about 10 minutes away, making this a prime spot for business travelers. You don’t have a staff problem or a cleanliness problem. You have a curb appeal and perception problem and it’s costing you bookings, daily rate, and reputation. The interior team is carrying this place. Executive leadership ⭐️ needs to match that effort.
Stayed 1 night in Dec 2025

6/10 Okay

Douglas, Newport Beach

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
To the Executive Team, I’m going to be direct; this property is losing money every day because of how it looks from the outside. From the street, it reads like a neglected motel, something people avoid. In Costa Mesa / Orange County, perception matters, and first impressions determine whether guests even walk through the door. Here’s the truth; once inside, the experience is completely different. The staff ⭐️⭐️⭐️⭐️⭐️ is outstanding professional, welcoming, and consistent. The rooms are very clean ⭐️⭐️⭐️⭐️⭐️. I’ve stayed here more than once because of the people and the cleanliness, not the exterior. But most guests will never make it inside. This location should be a major advantage: South Coast Plaza is directly across the freeway, one of the busiest malls in the U.S. You’re surrounded by luxury retail, great restaurants, and high traffic. John Wayne Airport is about 10 minutes away, making this a prime spot for business travelers. You don’t have a staff problem or a cleanliness problem. You have a curb appeal and perception problem and it’s costing you bookings, daily rate, and reputation. The interior team is carrying this place. Executive leadership ⭐️ needs to match that effort.
Stayed 1 night in Jan 2026

6/10 Okay

Douglas, Newport Beach

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
To the Executive Team, I’m going to be direct; this property is losing money every day because of how it looks from the outside. From the street, it reads like a neglected motel, something people avoid. In Costa Mesa / Orange County, perception matters, and first impressions determine whether guests even walk through the door. Here’s the truth; once inside, the experience is completely different. The staff ⭐️⭐️⭐️⭐️⭐️ is outstanding professional, welcoming, and consistent. The rooms are very clean ⭐️⭐️⭐️⭐️⭐️. I’ve stayed here more than once because of the people and the cleanliness, not the exterior. But most guests will never make it inside. This location should be a major advantage: South Coast Plaza is directly across the freeway, one of the busiest malls in the U.S. You’re surrounded by luxury retail, great restaurants, and high traffic. John Wayne Airport is about 10 minutes away, making this a prime spot for business travelers. You don’t have a staff problem or a cleanliness problem. You have a curb appeal and perception problem and it’s costing you bookings, daily rate, and reputation. The interior team is carrying this place. Executive leadership ⭐️ needs to match that effort.
Stayed 4 nights in Jan 2026

6/10 Okay

Douglas, Newport Beach

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
To the Executive Team, I’m going to be direct; this property is losing money every day because of how it looks from the outside. From the street, it reads like a neglected motel—something people avoid. In Costa Mesa / Orange County, perception matters, and first impressions determine whether guests even walk through the door. Here’s the truth; once inside, the experience is completely different. The staff ⭐️⭐️⭐️⭐️⭐️ is outstanding professional, welcoming, and consistent. The rooms are very clean ⭐️⭐️⭐️⭐️⭐️. I’ve stayed here more than once because of the people and the cleanliness, not the exterior. But most guests will never make it inside. This location should be a major advantage: South Coast Plaza is directly across the freeway, one of the busiest malls in the U.S. You’re surrounded by luxury retail, great restaurants, and high traffic. John Wayne Airport is about 10 minutes away, making this a prime spot for business travelers. You don’t have a staff problem or a cleanliness problem. You have a curb appeal and perception problem and it’s costing you bookings, daily rate, and reputation. The interior team is carrying this place. Executive leadership ⭐️ needs to match that effort.
Stayed 1 night in Jan 2026

6/10 Okay

Douglas, Newport Beach

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
To the Executive Team, I’m going to be direct; this property is losing money every day because of how it looks from the outside. From the street, it reads like a neglected motel, something people avoid. In Costa Mesa / Orange County, perception matters, and first impressions determine whether guests even walk through the door. Here’s the truth: once inside, the experience is completely different. The staff ⭐️⭐️⭐️⭐️⭐️ is outstanding; professional, welcoming, and consistent. The rooms are very clean ⭐️⭐️⭐️⭐️⭐️. I’ve stayed here more than once because of the people and the cleanliness, not the exterior. But most guests will never make it inside. This location should be a major advantage; South Coast Plaza is directly across the freeway, one of the busiest malls in the U.S. You’re surrounded by luxury retail, great restaurants, and high traffic. John Wayne Airport is about 10 minutes away, making this a prime spot for business travelers. You don’t have a staff problem or a cleanliness problem. You have a curb appeal and perception problem and it’s costing you bookings, daily rate, and reputation. Your COO and CFO should be 🚩 this every meeting. The interior team is carrying this place. Executive leadership ⭐️ needs to match that effort.
Stayed 2 nights in Dec 2025

8/10 Good

Kee

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast!
Stayed 4 nights in Jan 2026

10/10 Excellent

Renato

Liked: Cleanliness, staff & service
Great staff. Professional and friendly. Great location near South Coast Plaza. Hotel needs refurbishing and updating. Otherwise, it’s a wonderful sta.,we will stay again
Stayed 1 night in Jan 2026

8/10 Good

Harpal

Liked: Cleanliness
Disliked: Property conditions & facilities
Location
Stayed 1 night in Jan 2026

10/10 Excellent

Hiroki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many Japanese restaurants by walking distance around this area : )
Stayed 1 night in Jan 2026

2/10 Terrible

Peter

Stayed 1 night in Jan 2026

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room met our needs, very clean, lots os space to accommodate my mothers walker.
Stayed 1 night in Jan 2026