Palace Resorts - accommodation in Cozumel

The service at the bar was slow and waiters were rude. The WiFi only worked at the pool or restaurant. Daniel was fantastic and received all the tips we had planned to dive out to all our service members

This was our fifth time staying at this resort. The hotel is very clean. Our room was beautiful and very clean. The ladies at the coffee shop were excellent. The food was okay for all inclusive. Not great but you can find something to eat. The Mexican restaurant was pretty bad which is odd considering it is in Mexico. The snack bar and pool bars were great! The shows and dining experience has seriously declined in quality. I don’t think they have enough staff working the buffet dining area. It’s hard to get refills on drinks but it is clear the staff is working very hard. The shows are honestly pretty bad. Snorkeling off the resort is excellent. We saw a lot of cool sea creatures. I highly recommend Elite diving on site both Omar and Rueben are fantastic instructors.

One of the best trips we had done in the Caribbean this trip was #10 #1 to Cozumel. Scuba diving was really good all the staff was helpful specially Victor with cleaning and helping fix a problem I had with my gear. Coaky and Pueblo were great dive masters. Food was ok at 2 of the restaurants other 2 were good just pricey for what they are we did half food on resort other half took a taxi to town. Would advise going day one to mega store and getting some extra drinks beer and snacks for room was fun just doing that adventure. Will definitely come back and recommend.