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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property
Hotel in Urbandale with free airport shuttle and free local area shuttle

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Ballroom
Indoor pool
Meeting facility
Property entrance
Standard Room, 1 King Bed

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • Pet-friendly
  • Pool
The current price is NZ$147
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

Standard Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed (Additional Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds (Additional Living and Dining Area)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication Accessible)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior

Hampton Inn West Des Moines Lake Drive

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,000 reviews
The price is NZ$170
includes taxes & fees
29 Sept - 30 Sept
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About the area

Urbandale

At Holiday Inn Hotel & Suites Des Moines - Northwest by IHG you'll be 2.3 km (1.4 mi) from Merle Hay Mall and 3.6 km (2.3 mi) from Pioneer Hi-Bred Headquarters. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a 24-hour gym and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 3-property class Urbandale hotel include Drake University and Casey's Center.

What's nearby

  • Merle Hay Mall - 3 min drive - 2.1 km
  • Drake University - 9 min drive - 7.7 km
  • Living History Farms - 9 min drive - 11.8 km
  • Iowa Events Center - 13 min drive - 11.9 km
  • Casey's Center - 13 min drive - 12.2 km

Getting around

  • Des Moines International Airport (DSM) - 34 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Flix Brewhouse - ‬4 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Sonic Drive-In - ‬14 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Hotel in Urbandale with free airport shuttle and free local area shuttle
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. Holiday Inn Hotel & Suites Des Moines - Northwest by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 2 mi and A roundtrip airport shuttle (available 24 hours) are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Urbandale hotel.

  • 198 guestrooms or units
  • 5 levels
  • Conference rooms
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with a safe and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hairdryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Exterior

AmericInn by Wyndham Johnston Des Moines

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  • Breakfast included
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, 1,017 reviews
The price is NZ$128
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 2 mi
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per stay
  • Weight limit: 50 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 per person
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

As of 12 Sept 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG on 21 Sept 2025 start from NZ$146.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yep, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has a free self car park.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a pool?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has an indoor pool.

Is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is a hit with families.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 438 out of 1001 reviews
Rating 8 - Good. 301 out of 1001 reviews
Rating 6 - Okay. 139 out of 1001 reviews
Rating 4 - Poor. 79 out of 1001 reviews
Rating 2 - Terrible. 43 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Colleen

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They had a car show going on so parking lot was full. Property looks very run down with little upkeep. Room was dirty, hair in sink, lotion on wall and lotion pump, cracked tile, missing grout. Smoke alarm had bright blinking light all night. Pool water was green. Peeling flooring. Pooling water just sitting on floor. Hallways had terrible smell including weed smell inside and outside property.
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheyenne at the front desk was great. She was extremely helpful. We had an issue with our room and she very promptly took care of the issue and moved us to another room.
Stayed 1 night in May 2025

8/10 Good

Sally

Stayed 3 nights in May 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms and beds.
Stayed 2 nights in May 2025

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but still pretty good accommodations.
Stayed 3 nights in May 2025

6/10 Okay

Deiontre

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, convenient
Stayed 1 night in May 2025

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in May 2025

8/10 Good

Donelle

Stayed 1 night in May 2025

8/10 Good

Shari

Liked: Cleanliness, staff & service
There were bags of garbage in the hall when I checked in. There had been some repair on the ceiling of my room so there was a 2x4 nailed to the ceiling with nails sticking out. People at the front desk were very kind.
Stayed 2 nights in May 2025

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
I did not care for the chair in my room. Only chair to sit in was at the desk
Stayed 1 night in May 2025

10/10 Excellent

Phyll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

Our stay at Holiday Inn & Suites on Merle Hay Rd. in Des Moines, IA was wonderful. Employees are very accomodating. They had a restaurant connected to the hotel, which we did not go to but was nice to know we could have. Pool is open til midnight and they are very child friendly. Will definitely be coming back next time we travel to Des Moines.
Stayed 2 nights in Apr 2025

4/10 Poor

samantha

The fridge does not work in room 101 - kids from a baseball team were running through the hallways at 1 in the morning
Stayed 1 night in Apr 2025

6/10 Okay

Elizabeth

Liked: Staff & service, room comfort

Good, almost great but not quite there

Hotel staff was amazing. Our room was nice. Lots of dings and scratches all around that made me nervous if theyd charge us for it even though it was there prior to us. They didn't have trash can liners that i thought was odd. Found a dog chew toy up agaisnt the bed frame on the floor but everything else was super clean! The bed and pillows were perfect.
Stayed 1 night in Apr 2025

10/10 Excellent

Htoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2025

2/10 Terrible

Nubia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed bugs in the room.

Hotel room 220 had bed bugs. We have bites all over body. Management was made aware. They said they would return my stay payment but only gave me a discount for the inconvenience. Wich did not even cover for the precautions we had to take in order to not expose our home to bed bugs. Terrible experience, painful and uncomfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for one night on the road back home. Attached restaurant (Bennigan’s) was very convenient, good food & good service
Stayed 1 night in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I arrived late at the property, and check in was easy. One pro for this property was the lobby was nice, and the staff that I encountered were very friendly and helpful. With that being said, the elevators were creepy, my room had a mustiness to it, the room was boiling hot when I arrived, there’s no vent in the bathroom so the steam is trapped and becomes condensation that then floods the floor and makes it slippery. Also, the bathrooms are just tiny in general. I am a 5’11 larger than average man. Not super fat, but not skinny by any means. To paint the picture, I’ve got a belly, but my legs could easily crush a watermelon. Anyway, when I was sitting on the toilet my left thigh touched the sink stand(not cabinet it’s a stand) and my right calf touched the tub while my feet were only spread a couple inches apart. I get that I’m a bit bigger than some people, but this is the US, and it’s the Midwest. This is a country full of plus sized people so the toilet should have more that 4 inches of space on either side of it. Over all, I wouldn’t stay here again unless they added vents to the bathrooms, fixed their bathroom/toilet situation in general, and got less creepy elevators. The lobby is all fancy and inviting but the rest of the hotel screams “GET OUT”.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with great dog walking neighborhoods close by. Super friendly front desk staff and quality bedding with generous sized rooms
Stayed 1 night in Apr 2025

10/10 Excellent

Macey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Bienfaiteur

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Apr 2025