Hotels with Free Airport Shuttle in Alberta

Absolutely terrible chlorine smell on the first floor and into the rooms. The room needs updating, and a person came into our room prior to checkout without knocking. Would not stay here again.

I am writing this review to warn other travelers—particularly solo female travelers—about a traumatic and unsafe experience I had at this property. My stay was cut short due to a major security failure that left me feeling completely compromised. The issues began immediately when I was checked into the wrong room. I chose not to complain at the time, but the situation escalated into a nightmare at 4:00 AM when a group of strangers was given access to my room. They opened the door and entered while I was inside, which was terrifying. To make matters worse: • The room phone was broken: When I tried to contact the front desk to report the intruders, the phone did not work. I had to use my personal device to reach them. • Zero Proactive Communication: The staff informed me they would check the cameras and call me back. I never received that call. I had to follow up myself only to be told it was a "technical error." • No Management Follow-up: I was told a manager would contact me regarding this security breach and I have heard nothing. I felt so unsafe and shaken that I checked out immediately, unable to sleep or spend another minute in the building. A "technical error" is not an excuse for allowing strangers to enter an occupied room in the middle of the night. The lack of urgency and basic empathy from the staff since the incident is appalling.

Amazing stay, tons of space and the wood burning fireplace in our room was incredible!