4.5 out of 5

"pre booked cabins all worked well ,3 cabins for 5 adults, nice clean and quiet " More

By a verified traveller on Fri 06 Apr 2018

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Hotel Description

At Jag Escape Franz Alpine Retreat you'll be 4.6 km (2.9 mi) from Glacier Hot Pools and 4.7 km (2.9 mi) from Westcoast Wildlife Centre. Highlights at this property include in-room free WiFi, balconies and LCD TVs.

Satellite TV, coffee/tea makers and portable fans are featured in all 17 cabins. In-room dining is easy with amenities like fridges and microwaves. You'll find nice touches like hydromassage showerheads and free toiletries to enhance your stay.

This property offers free WiFi in public areas, a garden and tour/ticket assistance. Additionally, you'll find laundry facilities and a front desk safe. Each morning continental breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of free self parking.

With a stay at this 4-star Franz Josef Glacier property, you'll be 9.7 km (6 mi) from Franz Josef Glacier.

Unit, 1 Queen Bed, Accessible, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$79 per night

Chalet, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Chalet, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Cottage, 1 Queen Bed, Kitchen, Courtyard Area

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Chalet 2 Bedrooms Disabled Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Unit, 1 Queen bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Jag Escape Franz Alpine Retreat ratings based on 127 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jag Escape Franz Alpine Retreat

Everyone (30) Couples (32) Family (62)
5 out of 5
quiet, close to town, clean, great parking, spacious

Posted by on 26 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Axia

Thank you for staying with us. Hope you have a nice trip in NZ.

5 out of 5
Lovely chalet, great price and 4km from Franz Josef

Posted by on 24 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Axia

Thank you for staying with us. Enjoy your holiday in NZ. Safe travels.

5 out of 5
Well appointed , quiet, spacious and relaxing cabin 5 minutes drive from Franz Joseph township. Thoughtful touches like a make up removing cloth, electric blankets and a good hot drink selection. Shortly after arriving on Easter Saturday the owners dropped some Easter eggs to us.

Posted by on 22 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Axia

Thank you for staying with us. Hope you have a good journey in NZ.

3 out of 5
The amenities were satisfactory overall; however, not having potable water from the tap was a major hindrance despite their providing a jug of potable water.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

9 Mar. 2019 by Xia

Sorry to make you a little bit scary to use the tap water. Actually we have the same tap water as the whole town. But we just want to make sure all of our guests' safety so we suggest to boil the tap water before drink it. We do provide free spring water in each room for our guests. Thank you for staying with us. Have a good journey in NZ.

5 out of 5
Very high quality detailing through out the property. Bed and bedding was really good. Service at check in was very good with very helpful staff.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

2 Mar. 2019 by Xia

Thank you for your feedback. We are always trying to provide our best service to our guests. Save travels and Enjoy your trip in NZ

5 out of 5
So beautiful small or bigger lodges! But even the smaller ones have a seperate bedroom! Not far from towncentre, so perfect for us!

Posted by on 5 Feb. 2019

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Comment from Hotel Management

16 Feb. 2019 by M

Thank you for your feedback

5 out of 5
Lots to like, very comfortable, clean although the wi-fi was not great.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

16 Feb. 2019 by M

Thank you for your feedback

3 out of 5
These units are fairly new. Ours had a small lounge and small bedroom. They are located a fair way out of town unfortunately. Internet is hopeless but we were warned of this on check in. Very overpriced in our opinion due to location and lack of facilities and internet. Also they have dishwashing products to wash dishes but this needs to be done in the bathroom sink which isn’t ideal. The water isn’t suitable for drinking but we were given a 10 litre cask of water to use which was great as we do drink a lot of water. It is a nice comfortable room but probably not a good choice if you are wanting to be near the town

Posted by on 3 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by M

Thank you for your feedback.

4 out of 5

Posted by on 10 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by N

Many thanks for your kind review.

4 out of 5
Cute little villas equipped with lounge and kitchen. Bit of a drive to main village but nice and quiet. Internet connection quite poor. Lovely friendly staff.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by X

Many thanks for your kind review.

About the Jag Escape Franz Alpine Retreat

Location 2 Donovan Drive, Sh 6, Franz Josef Glacier, 7886

Property Features

As a guest of Jag Escape Franz Alpine Retreat, you'll find tour or ticket assistance, a garden, and laundry facilities. WiFi is free in public spaces. Free self parking is available. Smoking is allowed in designated areas at this 4-star Franz Josef Glacier cabin.

  • 17 guestrooms or units
  • Built in 2008
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hokitika (HKK) (131.4 km / 81.6 mi)
  • Parking: Free self parking

Room Amenities

Jag Escape Franz Alpine Retreat offers 17 forms of accommodation with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Fridges and microwaves are provided. Bathrooms include a shower with a hydromassage showerhead, and complimentary toiletries. This Franz Josef Glacier cabin provides complimentary wireless Internet access. 32-inch LCD televisions come with premium satellite channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony or patio
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Microwave
  • Coffee maker
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Heating
  • Portable fan

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 8:00 PM.
If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 8 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 45.0 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No lifts
  • Cash or credit card deposit required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per day
  • Breakage deposit: NZD 50 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 14 for adults and NZD 14 for children (approximately)
  • Rollaway bed fee: NZD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jag Escape Franz Alpine Retreat Cabin Franz Josef Glacier
  • Jag Escape Franz Alpine Retreat Cabin
  • Jag Escape Franz Alpine Retreat Franz Josef Glacier
  • Jag Escape Franz Alpine Retreat

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.