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nol hakone myojindai

Property class: 4

Photo gallery for nol hakone myojindai

A modern indoor swimming pool with clear blue water, large windows offering views of a mountainous landscape, and sun loungers along the side.
A modern hotel room with two large beds, a dining area, and a view of mountains.
Reception
A modern restaurant with a long counter, seating area, and large windows offering a view of the outdoors.
A modern interior with a large seating area, a balcony, and a view of the outdoors.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$375
2 Dec - 3 Dec

Explore the area

View map
1488-205 Miyagino, Ashigarashimo-gun, Hakone, Kanagawa, 250-0401
  • Place, Fuji-Hakone-Izu National Park
    â€Ș1 min walk‬
  • Place, Miyagino Hayakawa Breakwater Cherry Blossoms
    â€Ș12 min walk‬
  • Place, Hakone Gora Park
    â€Ș4 min drive‬

Room options

View all photos for Standard Twin, Non-smoking

A modern hotel room with a large bed, a desk, and a TV mounted on the wall.

Standard Twin, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Standard Twin & Tatami, Non-smoking

A modern hotel room with two large beds, a dining area, and a view of mountains.

Standard Twin & Tatami, Non-smoking

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Onsen Twin, Non-smoking

A modern hotel room with two large beds, a balcony with a table and chairs, and a large window.

Superior Onsen Twin, Non-smoking

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Onsen Twin, Non-smoking

A modern hotel room with two beds, a desk, and a large window offering a view of the outdoors.

Deluxe Onsen Twin, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Onsen Twin & Tatami, Non-smoking

A modern hotel room with two beds, a sitting area with a table and chairs, and a large window offering a view of the outdoors.

Deluxe Onsen Twin & Tatami, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Iwaburo Onsen Twin, Non-smoking

A spa area with a hot tub, two wicker chairs, and a view of a forested area.

Superior Iwaburo Onsen Twin, Non-smoking

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Iwaburo Onsen Twin & Tatami, Non-smoking

A modern hotel room with two beds, a sitting area with a table and chairs, and a large window offering a view of the outdoors.

Deluxe Iwaburo Onsen Twin & Tatami, Non-smoking

  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Twin, Half-board, Non Smoking

A white plate with a piece of meat, greens, and a small round item on a dark surface.

Standard Twin, Half-board, Non Smoking

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Onsen Twin, Half-board, Non Smoking

A plate with a steak, greens, and a sauce.

Deluxe Onsen Twin, Half-board, Non Smoking

  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Standard Twin & Tatami, Half-board, Non Smoking

A white plate with a fish dish, garnished with greens and herbs.

Standard Twin & Tatami, Half-board, Non Smoking

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Onsen Twin & Tatami, Half-board, Non Smoking

A plate with a food dish, a dark plate, and a light plate.

Deluxe Onsen Twin & Tatami, Half-board, Non Smoking

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Twin & Tatami, Breakfast & High Tea, Non Smoking

A dining table with a bottle of wine, a wine glass, and various dishes including a sandwich, salad, and a dessert.

Standard Twin & Tatami, Breakfast & High Tea, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Twin Room (Breakfast & High Tea,)

A dining table with a bottle of wine, a wine glass, and various dishes including a sandwich, salad, and a dessert.

Standard Twin Room (Breakfast & High Tea,)

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Onsen Twin,Breakfast & High Tea, Non-smoking

A dining table with a bottle of wine, a wine glass, and various dishes including a sandwich, salad, and a dessert.

Deluxe Onsen Twin,Breakfast & High Tea, Non-smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Iwaburo Onsen Twin & Tatami,Breakfast & High Tea, Non-smoking

A dining table with a bottle of wine, a wine glass, and various dishes including a sandwich, salad, and a dessert.

Deluxe Iwaburo Onsen Twin & Tatami,Breakfast & High Tea, Non-smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

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About the area

Hakone

At nol hakone myojindai you'll be within a 15-minute walk of Miyagino Hayakawa Breakwater Cherry Blossoms and 3.5 km (2.2 mi) from Hakone Kowakien Yunessun. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .This hotel has free WiFi in public areas, a 24-hour front desk and a garden. Plus you'll find a sauna and a vending machine. Buffet breakfast is available daily between 7:30 AM and 9:30 AM. There's also the convenience of free train pick-up service. .Attractions within a 10-minute drive of this 4-property class Miyagino hotel include Hakone Hot Springs and Hakone Open Air Museum.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 12 min walk - 1.1 km
  • Hakone Gora Park - 4 min drive - 2.3 km
  • Hakone Museum of Photography - 4 min drive - 2.3 km
  • Hakone Kowakien Yunessun - 7 min drive - 3.7 km

Getting around

  • Hakone Miyanoshita Station - 4 min drive
  • Kowakidani Station - 4 min drive
  • Tokyo (HND-Haneda) - 128 min drive

Restaurants

  • â€Șçź±æ čé€ƒć­ă‚»ăƒłă‚żăƒŒ - ‬4 min drive
  • â€ȘCAFE Ryusenkei - ‬3 min drive
  • â€Ș金æČąăŸă„ă‚‚ă‚“ćŻżćžçź±æ čćŒ·çŸ…ćș— - ‬15 min walk
  • â€Ș韚・怩éș©çŸ… éąšæœˆ - ‬3 min drive
  • â€Șć„ˆćŻă‚€ă‚‰ - ‬3 min drive

About this property

nol hakone myojindai

There's a restaurant on site. WiFi is free in public spaces. Nol hakone myojindai offers its guests hot springs, an indoor pool, and a sauna. A train station pick-up shuttle and A train station drop-off shuttle are free. Nol hakone myojindai also features a vending machine, a garden, and shopping on site. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Hakone hotel.

  • 39 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • On-site shopping
  • Smoking in designated areas
  • Dining venue
Nol hakone myojindai offers 39 accommodations with a safe and complimentary slippers. Beds feature down duvets. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include toilets with an electronic bidet, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Housekeeping is provided on a daily basis.
There are hot springs open between 3:00 PM and midnight.

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An infinity pool with a view of mountains.
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  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 1,988 reviews
The price is NZ$1,009
1 Dec - 2 Dec
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 3:00 PM to 4:30 PM
  • Train station shuttle on request
  • Free train station drop-off
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,729 for adults and JPY 2,113 for children
  • A restaurant

Things to do

  • Hot spring
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Spa

  • Hot spring
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 41 ÂșC

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: JPY 20000 per accommodation, per night
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3729 for adults and from JPY 2113 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Hot springs access available from 3:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

nol hakone myojindai Hotel
nol hakone myojindai Hakone
nol hakone myojindai Hotel Hakone

Frequently asked questions

What is the cancellation policy at nol hakone myojindai?

Nol hakone myojindai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at nol hakone myojindai?

As of 1 Nov 2026, prices found for a 1-night stay for 2 adults at nol hakone myojindai on 2 Dec 2026 start from NZ$375, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at nol hakone myojindai?

Yep, nol hakone myojindai has a free self car park.

Are there any beaches close to nol hakone myojindai?

The closest beach to nol hakone myojindai is Atami Sun Beach (18.2 km).

Does nol hakone myojindai have a pool?

Nol hakone myojindai has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

Does nol hakone myojindai serve breakfast?

Yeah, buffet brekkie is on offer daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at nol hakone myojindai?

No, nol hakone myojindai does not offer an airport shuttle service.

Is there a bar or restaurant at nol hakone myojindai?

Yep, you can grab a meal at nol hakone myojindai's onsite restaurant.

What time are check-in & check-out at nol hakone myojindai?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at nol hakone myojindai?

No, only service animals are allowed.

nol hakone myojindai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 61 out of 86 reviews
Rating 8 - Good. 16 out of 86 reviews
Rating 6 - Okay. 6 out of 86 reviews
Rating 4 - Poor. 2 out of 86 reviews
Rating 2 - Terrible. 1 out of 86 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a wonderful couple of days here. Facilities were great and staff always helpful and available. From shuttle service to breakfast and the onsen and pool facilities, we were very happy with every element. Setting is ideal also; quiet and peaceful for a perfect city detox
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far the greatest and most courteous service in Japan. The hotel was super clean, organized, and with great amenities, especially the pool
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous place.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinners were excellent but very expensive. Be sure to go to the Hakone open air museum.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and super relaxing.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful property, fantastic staff, and the setting and view is the best around!
The private onsen in our room was incredible!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i wish i could live here. the staff was so sweet, they helped bring me into my room, brought my luggage, and sat me down for check in. i love the free waterbottle they gave, i loved the free drink bar with so much different teas, and i loved the breakfast. their food is so good, their onsen is great, and the parking is free too. the hotel is on a hill so you must get food from the nearby 7-11, sushi resturant, or box burger. i want to stay at this place a again. my daughter and i loved it!
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but they overcharge significantly if you have to make any changes to the reservation especially if you make it at the hotel. The food was ok!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the hotel as it was very modern and had a unique Japanese style. The pool area and onsen were really luxurious and the food was fine dining and the kids meals were fantastic. The only slight negatives were that the hotel is a 10 minute drive from Gora station and the shuttle buses are not that frequent also the wine was very expensive and it was quite hard to find the onsen as we didn't know it was in the seperate changing rooms. Overall a lovely stay and would recomemnd.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel. The staff spoke excellent English, and breakfast was amazing. But you have to be prepared to Uber everywhere because the roads aren’t exactly walkable. There are some good food options around - especially Box Burger.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect, we loved it!!! The only thing we didn’t like was the breakfast that was very weird and the fact that there was nothing to eat around the hotel, only very bad and expensive restaurants
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Amenities
Amazing property, friendly staff and great amenities! Would definitely recommend for someone looking for a Japanese-style hotel near Mount Fuji
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: beautiful grounds and rooms. Hot spring inside your room was a plus, the heated pool was amazing. Free shuttle to nearby station Cons: far from everything so buy all the food and things you need before going to the hotel.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
We had a wonderful stay at this hotel. The property is beautiful, peaceful, and perfect for a relaxing getaway. It’s conveniently located about a 7–10 minute ride from Gora Station via the hotel shuttle. The room was sparkling clean and very spacious, which made our stay extremely comfortable. Breakfast was better than average, with a good selection and quality. We especially enjoyed spending the evening at the hotel lounge, chatting and relaxing with the complimentary tea provided by the hotel — it was such a cozy and pleasant experience. The only downside is that there are no restaurants within walking distance, and the hotel restaurant requires advance reservations. Also, the shuttle service ends at 4:30 PM, but taxis are easily available from Gora Station for approximately „1,500. Overall, it’s a lovely and tranquil place to stay, highly recommended for those looking to unwind in Hakone.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Facilities are beautiful. Kid friendly. Dinner and breakfast was amazing. Beautiful presentation and taste. Wish we could have stayed an extra night.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The same breakfast at two days in a row. Considering the amount I paid for, the breakfast was poor. I wish one dinner with Japanese styles and the other with Western style. Two dinners in Western styles were not so much excited.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Super clean
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was one of the best accommodations we’ve stayed at during our visit to Japan. The staff were so friendly and helpful, from bringing in our luggage, making our futons, helping us look for a misplaced item and farewelling us from the hotel doors. The amenities were great, loved the outdoor Onsen and the drinks that were available at the counter. Highly recommend this place whether you travel with friends or loved ones. The breakfast at the restaurant was also great too, providing a selection of local produce and the servers were very attentive. 5/5 would definitely stay here again.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
This place is definitely a retreat. We had a nice stay. The staff was really nice. The facilities were clean. Be advised for the public onset this is not a tattoos friendly onsen, they do have guest rooms available with private deck tubs. You will need to eat on property (make reservations) if you are not driving. There are no food spots in walking distance in the hills. You can rent electric assisted bikes until 5pm (I think) but it’s still a trek back up. We included breakfast with our stay. I’d skip wine in the lobby as it’s one coin for a taster. You need to get off at Gora station for the shuttle to the hotel! Not to be confused with the last station on the romance car if you book the romance car for train. Over all we have great relaxing stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful nestled up in the mountains. The grounds are beautiful but unfortunately we did not get to explore much due to the rain. The staff were helpful especially after we left behind one of our luggages and they were able send it to our next destination. It’s quiet and a wonderful place to relax. The onsen and warm pool were clean and well maintained. I cannot comment on the restaurant for dinner as we never tried it. Overall a wonderful stay.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
I didn’t expect we had to pay additional for the use of the thermal rooms & book sessions. Check in process was a bit long. And having to make reservations for dinner & the shuttles was a bit inconvenient as the location was a bit far from the town/convenience stores. Otherwise breakfast was lovely. Staff friendly. Property was very clean & sophisticated. Made good use of private Onsen. Was a relaxing time.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will start off by saying this was my favorite hotel of my trip and all of them were great actually. When I arrived I was a bit disappointed as I had wanted to sight see, I could tell that was not an option ( it might be if you plan or understand more about Japan then me) and I probably should have researched more, but I'm glad I did not because this was my families favorite Japan experience. I'm glad I was forced to take a break and just enjoy Japan! The hotel is amazing. The staff is wonderful. I could not have been happier. I needed to relax and unwind, and I was really sore from walking almost running around in 100 degree weather, the spa and bath waters fixed me right up! The breakfast was best we had in Japan and one of the best I've had in a lot of my traveling. This was a special place for me.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with staff that make you feel special from the moment you arrive. The rooms are very spacious and the onsen on our balcony was soooo relaxing! We are vegan so the hotel made a special effort to prepare us something for breakfast, which we ate overlooking the beautiful gardens. It was delicious and we are so grateful for this. Lots of nice drinks to help yourself to in the lobby too. The rooms are beautiful and very comfortable. There were noisy guests in the room above (sounded like they were stamping around a lot), and a large noisy group with young children down the corridor - who we could hear in our room. This wasn’t the fault of the hotel however. I just wouldn’t expect this at a spa hotel where people go to relax. Luckily the noise didn’t continue into the night so we still slept very well. All in all a lovely stay and we’d definitely return.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lack of customer care and terrible guest relations

Terrible customer support weighted down what should have been one of the highlight stays of our honeymoon. For the cost of a stay, you expect at least decent service and a responsive team. Instead, you get excuses and inability to solve problems effectively. The front desk and customer support team did not read any of our emails. We contacted on multiple occasions starting in August regarding booking dinner and shuttle bus and were all ignored. It doesn't matter if it's a technical issue or not, we're in 2024 if you're unable to respond to emails, don't offer that option. I had to spend 20 euros on international phone calls the hotel as they ignored 2x my messages via hotels.com and 1x via their own website. Not last minute messages either, the last attempt I had was 2 days before our booking. When the line cut out because my 20 euros of phone credit ended no one called me back. Exactly when I was confirming a 7:45pm dinner reservation. After I added extra money to my sim and call AGAIN they then said the restaurant was full. You could have either said it immediately or call me back when the line cut to tell me. Not to mention the fact that if they would not ignore my contacts, we would certainly be able to have a table. Unfortunately there's more to the review, but characters are limited. Extended review on Google. Great hotel amenities, amateur customer support. Incorrectly charged at checkout even, rectified but just shows the lack of attention and care to the guests.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veldig koselig og fint hotell. Det ligger litt utenfor Hakone Gora sentrum. Vi ble boende her i et par dÞgn med gullpensjon. Maten er veldig god. SvÞmmebasseng og onsen er strÄlende. Her koste vi oss.
Stayed 2 nights in Jun 2026

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