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Tensui Saryo

3.5 star property
Hotel with free parking, near Hakone Kowakien Yunessun

Photo gallery for Tensui Saryo

Lobby
32-inch flat-screen TV with digital channels, TV
Down duvets, in-room safe, individually decorated
Building design
Body treatments, facials, 1 treatment room, massages

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi
The current price is NZ$384
19 May - 20 May

Explore the area

Map
1320-276 Gora , Hakone, Kanagawa, 250-0408
  • Hakone Gora Park
    ‪6 min walk‬
  • Hakone Open Air Museum
    ‪14 min walk‬
  • Hakone Kowakien Yunessun
    ‪4 min drive‬

Room options

View all photos for [Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

Ryokan dining

[Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
  • Mountain view
  • 70 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Futons

View all photos for [Main Building] Japanese-Style Room, Non Smoking

Ryokan dining

[Main Building] Japanese-Style Room, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 40 sq m
  • Sleeps 3
  • 3 Single Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, individually decorated

[Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Down duvet
  • Mountain view
  • 70 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Futons

View all photos for [Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, individually decorated

[Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 40 sq m
  • Sleeps 3
  • 3 Single Futons

View all photos for [Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
  • 48 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, individually decorated

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, individually decorated

[Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
  • 48 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, individually decorated

[Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for [Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for [Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, individually decorated

[Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

Ryokan dining

[Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

Highlights

Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

Down duvets, in-room safe, individually decorated

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
  • Mountain view
  • 60 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

Ryokan dining

[Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Down duvet
  • Mountain view
  • 60 sq m
  • Sleeps 2
  • 2 Large Single Beds

About the area

Hakone

At Tensui Saryo you'll be 2.1 km (1.3 mi) from Hakone Kowakien Yunessun and 1.2 km (0.7 mi) from Hakone Open Air Museum. Highlights at this hotel include free self-parking and a bar/lounge. .A day of pampering can include massages and facials. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Japanese breakfast is available daily between 7 AM and 9 AM. There's also the convenience of limited parking. .Attractions within a 15-minute drive of this 3.5-property class Gora hotel include Lake Ashi and Ōwakudani.

What's nearby

  • Hakone Gora Park - 6 min walk - 0.5 km
  • Hakone Open Air Museum - 14 min walk - 1.2 km
  • Hakone Kowakien Yunessun - 4 min drive - 2.7 km
  • Ōwakudani - 5 min drive - 2.9 km
  • Pola Museum of Art - 6 min drive - 4.1 km

Getting around

  • Hakone Gora Station - 1 min walk
  • Kowakidani Station - 2 min drive
  • Tokyo (HND-Haneda) - 102 min drive

Restaurants

  • ‪COFFEE CAMP - ‬1 min walk
  • ‪みょうじん - ‬19 min walk
  • ‪やまひこ鮨 - ‬17 min walk
  • ‪GORA BREWERY & GRILL - ‬8 min walk
  • ‪ラウンジ花影 - ‬11 min walk

About this property

Tensui Saryo

Hotel with free parking, near Hakone Kowakien Yunessun
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Tensui Saryo. Limited free parking is available on a first-come, first-served basis.
  • 34 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1995
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Bar or lounge
Tensui Saryo offers 34 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature down duvets. Guests can make use of the in-room fridges and coffee/tea makers.

Bathrooms include slippers, bidets, toilets with an electronic bidet and complimentary toiletries. 32-inch flat-screen televisions come with digital channels. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Japanese

Similar properties

Hot springs

Laforet Hakone Gora Yunosumika

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,000 reviews
The price is NZ$389
23 May - 24 May
Laforet Hakone Gora Yunosumika

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily Japanese breakfast available 7 AM to 9 AM for a fee: JPY 3,300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Spa

  • Facials
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Meals are available by reservation only and cannot be requested after check-in.
Guests with dietary restrictions or food allergies should contact this property 3 days in advance.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: JPY 150 per person, per night

We've listed all charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately JPY 3300 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Tensui Saryo Hotel Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel Hakone

Frequently asked questions

What is the cancellation policy at Tensui Saryo?

Tensui Saryo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tensui Saryo?

As of 15 May 2025, prices found for a 1-night stay for 2 adults at Tensui Saryo on 19 May 2025 start from NZ$380.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tensui Saryo?

Yep, Tensui Saryo has a free self car park. Onsite parking is limited.

Are there any beaches close to Tensui Saryo?

The closest beach to Tensui Saryo is Atami Sun Beach (17.3 km).

Does Tensui Saryo serve breakfast?

Yeah, Japanese brekkie is served daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Tensui Saryo?

No, Tensui Saryo does not offer an airport shuttle service.

What time are check-in & check-out at Tensui Saryo?

Check-in begins at 3 PM. Check-out time is 10:00 AM.

Are pets allowed at Tensui Saryo?

No, pets are not allowed.

Tensui Saryo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 165 reviews
Rating 8 - Good. 37 out of 165 reviews
Rating 6 - Okay. 13 out of 165 reviews
Rating 4 - Poor. 7 out of 165 reviews
Rating 2 - Terrible. 6 out of 165 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious Lovely environment Fantastic food Unique experience
Stayed 2 nights in Apr 2025

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauace.. very clean and very very helpful people!! Free drinks and snacks are a bonus and the private hot baths were lovely!! Highly recommend it.. they even served us lovely vegetarian breakfast!! 🙂
Stayed 2 nights in Apr 2025

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three nights stat

Great location - literally a few steps from Gora station and Hakone cable car (start point of the famous Hakone Loop.) services excellent. Onsen was not that impressive (compared with similar accommodations). Breakfast was quite monotonous - we stayed for three nights so breakfast #3 was identical to breakfast #1. And right across the street from the best coffee shop - Coffee Camp!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Doyoung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Japanese tradition ryokan with real hot spring water! It's a bit costly, but if you want full experience, then you should go for the dinner as well.
Stayed 1 night in Feb 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of travel options for easy access to major tourist sites.
Stayed 2 nights in Mar 2025

10/10 Excellent

Giovanni, North Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and the bath was awesome. Very close to the train and cable car station.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 2 nights in Jul 2024

8/10 Good

Grendel, Longbeach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are amazing and tried their best to communicate. The room is excellent and enjoyed the open air bathtub with beautiful background of the mountain. I would definitely recommend this hotel and definitely would stay here again.
Stayed 1 night in Jul 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Xiaoyan

Stayed 2 nights in Jun 2024

10/10 Excellent

Janet

Stayed 1 night in May 2024

8/10 Good

Avi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick, Pomona

Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxing stay

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice. Overall a very relaxing and pleasant stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Danielle

Stayed 2 nights in Nov 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Takanori

Disliked: Staff & service, amenities, property conditions & facilities

2/10 Terrible

Salvador

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.

6/10 Okay

Verified traveller

Travelled with family

Location

Easy to access from the train station and convenient. They provided only one key.
Stayed 1 night in May 2022

10/10 Excellent

Elenita

Liked: Cleanliness, staff & service
Highly recommended, I love the welcome service at the Bar, the breakfast, the room and the service.. location is very convinient.. but I suggest you better drop by the convinient store near the station if you need some extra stuff before you proceed to the hotel..because there is non close to the hotel. Overall all … GREAT HOTEL
Stayed 1 night in Dec 2021

10/10 Excellent

Noriko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very kind and hospitable.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice hotel to relax.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly. I arrived to the hotel early and they held my bag for me until I came back. I had no idea what I was going to do but they gave me some great recommendations of things to do in the area and when I came back my bag was in my room. I really enjoyed the welcome drink and cake at the bar with a foot bath. The hot spring bath and foot bath in my room were also great! (Select rooms only) I’ll definitely go there again.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

We were welcomed with very friendly staff. The hotel was inviting and very pretty! We loved the fact that they had yukatas available we could pick out to use to wear around the hotel. My favorite thing about the hotel was the foot spa bar! Amazing!
Stayed 2 nights in Dec 2020