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Hotel Description

At Tensui Saryo you'll be 2.1 km (1.3 mi) from Hakone Kowakien Yunessun and 1.2 km (0.7 mi) from Hakone Open Air Museum. Highlights at this hotel include free self parking and a bar/lounge.

A day of pampering can include massages and facials. Other amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Japanese breakfast is available daily between 7 AM and 9 AM. There's also the convenience of limited parking.

Attractions within a 15-minute drive of this 3.5-star Gora hotel include Lake Ashi and Ōwakudani.

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

[Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

Bed Count 1 King Bed Maximum Occupancy 2 Max

[Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

Bed Count room.options.bedSize.Futon Maximum Occupancy 4 Max

[Main Building] Japanese-Western Style Room with Partially Open Air-bath, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

[Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

[Main Building] Japanese-Style Room, Non Smoking

Bed Count room.options.bedSize.Futon Maximum Occupancy 3 Max

Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at Tensui Saryo. Limited free parking is available on a first-come, first-served basis.

  • 34 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1995
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • Bar or lounge

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Hakone Gora Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Tensui Saryo offers 34 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, bidets, toilets with an electronic bidet, and complimentary toiletries. 32-inch flat-screen televisions come with digital channels. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Toilet with electronic bidet
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy Japanese breakfast daily from 7 AM to 9 AM.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 20
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 7 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Meals are available by reservation only and cannot be requested after check-in.

Guests with dietary restrictions or food allergies should contact this property 3 days in advance.

Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

The front desk at this property is open daily from 8 AM - 7 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Front desk opens daily at 8 AM
  • Front desk closes daily at 7 PM
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: JPY 150 per person, per night

We've listed all charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: approximately JPY 3300 per person
  • Late check-out fee: JPY 5500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tensui Saryo Hotel Hakone
  • Tensui Saryo Hotel
  • Tensui Saryo Hakone
  • Tensui Saryo Hotel
  • Tensui Saryo Hakone
  • Tensui Saryo Hotel Hakone

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.