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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

Property class: 4

Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

A residential area with modern houses, a well-maintained lawn, and a clear sky.
A modern living room with a sofa, a coffee table, and bean bags.
A spa area with a hot tub, tiled walls, and a control panel.
A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.
A modern dining area with a wooden table, wicker chairs, and a large window offering a view of the outdoors.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$285
1 Sept - 2 Sept

Explore the area

View map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ā€Ŗ1 min walkā€¬
  • Place, Sengokuhara Susuki Prairie
    ā€Ŗ1 min walkā€¬
  • Place, Daihakone Country Club
    ā€Ŗ6 min walkā€¬

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

A modern living room with a sofa, a coffee table, and bean bags.

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Futons
  • Free Wi-Fi

View all photos for Family Room / 4 people capacity, Non Smoking

A modern living room with a flat-screen TV, a sofa, a table, a baby play area, and a window.

Family Room / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Futons
  • Free Wi-Fi

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

A modern hotel room with a telescope, a dining area with wicker chairs, a large bed, and a view of the outdoors.

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

A modern hotel room with a large sliding glass door leading to an outdoor dining area, a wooden table with a tray, a sofa, and a bed.

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.

Stayable Showroom / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

  • Sleeps 4
  • 2 Single Futons and 1 Queen Bed
  • Free Wi-Fi

View all photos for 6 Person Room

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

  • Sleeps 6
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Queen Beds + Raised Floor Area

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Queen Beds + Raised Floor Area

  • Sleeps 4
  • 2 Single Futons and 1 Queen Bed
  • Free Wi-Fi

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A modern spa with a hot tub, tiled walls, and a view of trees and mountains.

RakutenSTAY FUJIMITERRACE HakoneAshinoko

Motohakone
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
9.6 out of 10, Exceptional, 412 reviews
The price is NZ$542
30 Aug - 31 Aug
RakutenSTAY FUJIMITERRACE HakoneAshinoko

About the area

Hakone

At Rakuten STAY Hakone Susuki Grass Fields you'll be within steps of Sengokuhara Onsen and Sengokuhara Susuki Prairie. Highlights at this aparthotel include free self-parking, and in-room kitchens and free WiFi. .Each apartment is individually furnished and features a separate bath and shower, a coffee/tea maker and a rice cooker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a spring water bath and free toiletries. Free bottled water, a hairdryer and toothbrushes and toothpaste are also available. .Attractions within a 10-minute drive of this 4-property class Sengokuhara aparthotel include Lake Ashi and Ōwakudani.
View more Aparthotels in HakoneOpens in a new window

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 km
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Sengokuhara Susuki Prairie - 1 min walk - 0.2 km
  • Daihakone Country Club - 6 min walk - 0.5 km
  • Lalique Museum Hakone - 3 min drive - 1.7 km

Getting around

  • Hakone Miyanoshita Station - 12 min drive
  • Kowakidani Station - 12 min drive
  • Tokyo (HND-Haneda) - 120 min drive

Restaurants

  • ā€Ŗ恘恭悓恘悇蕎éŗ¦ ē®±ę ¹ä¹åä¹ - ā€¬3 min drive
  • ā€ŖCAFE TUNE - ā€¬4 min drive
  • ā€Ŗ蔵äø€ - ā€¬3 min drive
  • ā€Ŗć‚«ćƒ•ć‚§ćƒ†ćƒ©ćƒƒćƒ„ć‚”ć†ć‹ć„ - ā€¬3 min drive
  • ā€Ŗć‚°ćƒ©ćƒ³ćƒŖćƒ“ć‚£ć‚Øćƒ¼ćƒ«ē®±ę ¹ - ā€¬3 min walk

About this property

Rakuten STAY Hakone Susuki Grass Fields

Rakuten STAY Hakone Susuki Grass Fields offers its guests a vending machine. The front desk is open around the clock. Limited free parking is available on a first-come, first-served basis.

This 4-star Hakone aparthotel is smoke free.

  • 20 guestrooms or units
  • Charging station for electric cars
  • No smoking on site
Rakuten STAY Hakone Susuki Grass Fields offers 20 accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a separate bath and shower, spring water baths, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include rice cookers and a hairdryer.

Similar properties

A modern spa with a hot tub, tiled walls, and a view of trees and mountains.
RakutenSTAY FUJIMITERRACE HakoneAshinoko
Motohakone
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
4.8 out of 5, Exceptional, 412 reviews
The price is NZ$542
30 Aug - 31 Aug
RakutenSTAY FUJIMITERRACE HakoneAshinoko

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave
  • Paper towels
  • Rice cooker

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone

Frequently asked questions

Is parking available at Rakuten STAY Hakone Susuki Grass Fields?

Yep, Rakuten STAY Hakone Susuki Grass Fields has a free self car park. Onsite parking is limited.

How much does it cost to stay at Rakuten STAY Hakone Susuki Grass Fields?

As of 28 Aug 2026, prices found for a 1-night stay for 2 adults at Rakuten STAY Hakone Susuki Grass Fields on 1 Sept 2026 start from NZ$285, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Rakuten STAY Hakone Susuki Grass Fields?

The closest beach to Rakuten STAY Hakone Susuki Grass Fields is Atami Sun Beach (19.3 km).

Are there hot tubs in the rooms at Rakuten STAY Hakone Susuki Grass Fields?

No, but there are spring water baths in the guestrooms.

Is there a free airport shuttle available at Rakuten STAY Hakone Susuki Grass Fields?

No, Rakuten STAY Hakone Susuki Grass Fields does not offer an airport shuttle service.

What time are check-in & check-out at Rakuten STAY Hakone Susuki Grass Fields?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Rakuten STAY Hakone Susuki Grass Fields?

No, only service animals are allowed.

Is there a golf course on site at Rakuten STAY Hakone Susuki Grass Fields?

There isn't one on site, but Daihakone Country Club is a short 7-minute walk away.

Rakuten STAY Hakone Susuki Grass Fields Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 43 reviews
Rating 8 - Good. 7 out of 43 reviews
Rating 6 - Okay. 3 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

9.8/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Chundru

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Yuan Zhi

Liked: Cleanliness, check-in, communication, listing accuracy
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Todd

Liked: Amenities
Disliked: Communication
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Tae Rang

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Nailani

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room wasā€¦ pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kyoko

Liked: Cleanliness, check-in, communication, listing accuracy
ć‚­ćƒƒćƒćƒ³ć«ćÆć²ćØ通悊恮čŖæē†å™Øå…·ćŒęƒć£ć¦ć„ć¾ć—ćŸć€‚ćŖć¹(大äø­å°)ć€ćƒ•ćƒ©ć‚¤ćƒ‘ćƒ³ć€ć‚¶ćƒ«ć€ćƒœć‚¦ćƒ«ć€ćŠćŸć¾ć€ćƒ•ćƒ©ć‚¤čæ”ć—ć€ćƒˆćƒ³ć‚°ē­‰ć€ć‚¹ćƒˆćƒ¬ć‚¹ćŖ恏态č‡Ŗå®…åŒę§˜ć«čŖæē†ć§ćć¾ć—ćŸć€‚ęµć—ć«ćÆć€ć‚¹ćƒćƒ³ć‚øć€é£Ÿå™Øē”Øę“—å‰¤ć‚‚ć‚ć‚Šć€é£Ÿę“—ę©Ÿē”Øć®ę“—å‰¤ć‚‚å®Œå‚™ć•ć‚Œć¦ć¾ć—ćŸć€‚ä½æ恄ęØć¦ćƒ€ć‚¹ć‚æćƒ¼ć€ć‚­ćƒƒćƒćƒ³ćƒšćƒ¼ćƒ‘ćƒ¼ć‚‚ć‚ć‚Šć€å°åøƒå·¾ćØ恗恦ä½æē”ØåÆčƒ½ć§ć™ć€‚é£Ÿå™Øé”žć‚‚ååˆ†ć«ć‚ć‚Šć¾ć™ć€‚ćƒ†ćƒ©ć‚¹ć§ćƒćƒ¼ćƒ™ć‚­ćƒ„ćƒ¼ć‚’ć—ć¾ć—ćŸćŒć€ćƒćƒ¼ćƒ™ć‚­ćƒ„ćƒ¼ć‚°ćƒŖ惫ćÆ态ē‚­äøč¦ćŖćƒ›ćƒƒćƒˆćƒ—ćƒ¬ćƒ¼ćƒˆć‚æ悤惗恧恗恟怂ē«åŠ›ć‚‚å¼·ćć€ēŸ­ę™‚間恧ē¾Žå‘³ć—ććŠč‚‰ć€é‡Žčœć‚’ē„¼ćć“ćØćŒć§ćć¾ć—ćŸć€‚
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Juliana

Liked: Cleanliness, check-in, communication, listing accuracy
非åøø之儽ēš„äø€ę¬”體驗
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

MASAKAZU

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
éƒØå±‹ć®čØ­å‚™ć‚„ē‰¹ć«é¢Ø呂ćÆćØć¦ć‚‚ę°—ć«å…„ć£ć¦ć¦ć€ć„ć¤ć‚‚Rakutenstay悒ä½æć£ć¦ć¾ć™ć€‚ä»Šå›žćÆåˆć‚ć¦ć“ć“ć‚’åˆ©ē”Øć—ć¾ć—ćŸćŒć€äøŠć®éƒØå±‹ć®å­ä¾›ć®čµ°ć‚‹éŸ³ćæ恟恄ćŖć®ćŒć‹ćŖć‚Šć†ć‚‹ć•ć‹ć£ćŸć®ćŒćØ恦悂ꮋåæµć§ć—ćŸć€‚
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Maya

å…Ø恦恮čØ­å‚™ć€ć‚µćƒ¼ćƒ“ć‚¹ć€ä¾”ę ¼ć«å¤§ęŗ€č¶³ć€‚
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

ęœØꝑ

Liked: Cleanliness, amenities, property conditions & facilities
ęø…ę½”ę„ŸćŒć‚ć£ć¦éžåøø恫č‰Æć‹ć£ćŸć§ć™ć€‚
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

VERA NATHALIA

Liked: Cleanliness, property conditions & facilities, communication
éƒØå±‹ć®é›°å›²ę°—ćŒć„ć„
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Tzu-yu

Liked: Cleanliness, room comfort, communication
č¶…ę£’ę›“č¶…ē“šä¹¾ę·Ø
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

č²“ä¹‹

Liked: Cleanliness, amenities, property conditions & facilities
ē“°ć‹ć„ćØć“ć‚ć®ęø…ęŽƒć‚’ć—ć£ć‹ć‚Šč”Œć£ć¦é ‚ć‘ć‚Œć°ć€ć‚ćØćÆčØ€ć†äŗ‹ćŒćŖć„ćć‚‰ć„ę„½ć—ć‚ć‚‹ć—ć€ć‚†ć£ćć‚Šć§ćć¾ć™ć€‚
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

ATSUKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
ćƒšćƒƒćƒˆåŒä¼“ć§ćć‚‹ć“ćØ怂
Stayed 1 night in Aug 2025
Verified review

8/10 Good

MISUMI

Liked: Cleanliness, amenities, property conditions & facilities, communication
ćØ恦悂åæ«é©ć«éŽć”ć›ć¾ć—ćŸć€‚ęø©ę³‰ć‚‚č‰Æć‹ć£ćŸć§ć™ć€‚
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

wai

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jorge

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in Apr 2026
Verified review

8/10 Good

HIROSHI

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Masaki

Stayed 1 night in Dec 2025
Verified review

4/10 Poor

OKUTO

Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Haruka

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Sep 2025

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