See all properties
Save

The Highlander Hotel Iowa City, an Ascend Collection Hotel

4.0 star property
Family-friendly hotel with bars, in the vicinity of University of Iowa

Photo gallery for The Highlander Hotel Iowa City, an Ascend Collection Hotel

Room, 2 Queen Beds, Roll-in Shower, Non Smoking
Creator video
2 bars/lounges, poolside bar
Indoor pool, pool loungers
Room, 2 Queen Beds, Roll-in Shower, Non Smoking

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$232
includes taxes & fees
2 Mar - 3 Mar

Explore the area

View map
2525 Highlander Place, Iowa City, IA, 52245
  • Place, University of Iowa
    ‪5 min drive‬
  • Place, Xtream Arena & GreenState Family Fieldhouse
    ‪6 min drive‬
  • Place, Mercy Hospital
    ‪6 min drive‬
  • Airport, Cedar Rapids, IA (CID-Eastern Iowa)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Roll-in Shower, Non Smoking

Room, 2 Queen Beds, Roll-in Shower, Non Smoking

Room, 2 Queen Beds, Roll-in Shower, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated, desk

Room, 1 King Bed, Roll-in Shower, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Poolside

Standard Room, 1 King Bed, Non Smoking, Poolside

Standard Room, 1 King Bed, Non Smoking, Poolside

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated, desk

Room, 2 Queen Beds, Roll-in Shower, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Poolside

Standard Room, 2 Queen Beds, Non Smoking, Poolside

Standard Room, 2 Queen Beds, Non Smoking, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated, desk

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated, desk

Suite, Multiple Beds, Non Smoking

  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Patio (Courtyard View)

Standard Room, 1 King Bed, Non Smoking, Patio (Courtyard View)

Standard Room, 1 King Bed, Non Smoking, Patio (Courtyard View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking (Patio, Courtyard View)

Hypo-allergenic bedding, pillow-top beds, individually decorated, desk

Room, 1 King Bed, Roll-in Shower, Non Smoking (Patio, Courtyard View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Patio (Courtyard View)

Standard Room, 2 Queen Beds, Non Smoking, Patio (Courtyard View)

Standard Room, 2 Queen Beds, Non Smoking, Patio (Courtyard View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pool View)

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pool View)

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Pool View)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Balcony (Pool View)

Hypo-allergenic bedding, pillow-top beds, individually decorated, desk

Suite, Multiple Beds, Non Smoking, Balcony (Pool View)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Indoor pool

Hampton Inn Iowa City/University Area

Miller Orchard
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,000 reviews
The price is NZ$168
includes taxes & fees
22 Feb - 23 Feb
Hampton Inn Iowa City/University Area

About the area

Iowa City

A family-friendly stay in Iowa City awaits you at The Highlander Hotel Iowa City, an Ascend Collection Hotel. You'll be 4 km (2.5 mi) from University of Iowa and 4.7 km (2.9 mi) from Mercy Hospital. Highlights at this hotel include 2 bars/lounges, a restaurant and an indoor swimming pool. .The restaurant, Supper Club, is open for brunch, lunch and dinner. Patio Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub and pool loungers. 5651 square feet (525 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include coworking space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. On weekday mornings a free continental breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of free self parking. .Sights within a 10-minute drive of this Iowa City hotel include Xtream Arena & GreenState Family Fieldhouse and Iowa City Public Library.

What's nearby

  • University of Iowa - 5 min drive - 4.9 km
  • Xtream Arena & GreenState Family Fieldhouse - 6 min drive - 8.4 km
  • Mercy Hospital - 6 min drive - 5.2 km
  • The Englert Theater - 7 min drive - 5.5 km
  • Iowa City Public Library - 7 min drive - 5.5 km

Getting around

  • Cedar Rapids, IA (CID-Eastern Iowa) - 30 min drive

Restaurants

  • ‪The Black Angel Restaurant And Bar - ‬6 min drive
  • ‪Scooter’s Coffee - ‬2 min drive
  • ‪A & A Pagliai's Pizza - ‬7 min drive
  • ‪Dairy Queen - ‬7 min drive
  • ‪Kindred Coffee - ‬6 min drive

About this property

The Highlander Hotel Iowa City, an Ascend Collection Hotel

Family-friendly hotel with bars, in the vicinity of University of Iowa
The Highlander Hotel Iowa City, an Ascend Collection Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served on weekdays. Public spaces have free WiFi.

3 meeting rooms and coworking spaces are available. Event space at this hotel measures 5651 square feet (525 square metres) and includes a conference centre. A terrace, an arcade/games room, and multilingual staff are also featured at the family-friendly The Highlander Hotel Iowa City, an Ascend Collection Hotel. Self parking is free.

This Iowa City hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • 5651 sq ft of conference space
  • 525 sq. m of conference space
  • Built in 1967
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar by the pool
  • Dining venue
The Highlander Hotel Iowa City, an Ascend Collection Hotel offers 97 accommodations with complimentary bathrobes and complimentary slippers. This individually decorated accommodation includes desks. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include baths or showers with a rainfall showerhead, and hairdryers. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

Similar properties

Lobby
Drury Inn & Suites Iowa City Coralville
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.9 out of 5, Exceptional, 1,434 reviews
The price is NZ$166
includes taxes & fees
22 Feb - 23 Feb
Drury Inn & Suites Iowa City Coralville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available on weekdays
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Patio Bar
  • Snack Shack
  • Supper Club

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Books
  • Games
  • Hot tub
  • Indoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Children's books
  • Children's games
  • In-room cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre (5,651 square foot of space)
  • Coworking space

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1967
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs and cats are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Clarion Highlander
Clarion Highlander Iowa City
Clarion Hotel Highlander
Clarion Hotel Highlander Iowa City
Clarion Highlander Hotel And Conference Center Iowa City
Clarion Highlander Hotel Iowa City
The Bohemian
The Highlander Hotel
Clarion Hotel Highlander Conference Center
The Highlander Hotel, Ascend Hotel Collection Hotel
The Highlander Hotel, Ascend Hotel Collection Iowa City
The Highlander Hotel, Ascend Hotel Collection Hotel Iowa City

Frequently asked questions

What is the cancellation policy at The Highlander Hotel Iowa City, an Ascend Collection Hotel?

The Highlander Hotel Iowa City, an Ascend Collection Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Highlander Hotel Iowa City, an Ascend Collection Hotel?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at The Highlander Hotel Iowa City, an Ascend Collection Hotel on 2 Mar 2026 start from NZ$232.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Highlander Hotel Iowa City, an Ascend Collection Hotel?

Yep, The Highlander Hotel Iowa City, an Ascend Collection Hotel has a free self car park and free RV/bus/truck parking.

Does The Highlander Hotel Iowa City, an Ascend Collection Hotel have a pool?

Yep, and guests love it! The Highlander Hotel Iowa City, an Ascend Collection Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at The Highlander Hotel Iowa City, an Ascend Collection Hotel?

The Highlander Hotel Iowa City, an Ascend Collection Hotel features an indoor pool, 1 hot tub and 2 bars.

What makes The Highlander Hotel Iowa City, an Ascend Collection Hotel a romantic place to stay?

1 hot tub and a champagne service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Highlander Hotel Iowa City, an Ascend Collection Hotel.

Is The Highlander Hotel Iowa City, an Ascend Collection Hotel family-friendly?

You bet! With amenities such as an arcade and an indoor pool, as well as children's books and free infant beds in the guestrooms, it's no surprise that The Highlander Hotel Iowa City, an Ascend Collection Hotel is a hit with families.

Does The Highlander Hotel Iowa City, an Ascend Collection Hotel serve breakfast?

Yeah, our travelers love the free continental breakfast here! Served on weekdays, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at The Highlander Hotel Iowa City, an Ascend Collection Hotel?

No, The Highlander Hotel Iowa City, an Ascend Collection Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Highlander Hotel Iowa City, an Ascend Collection Hotel?

Yep, they've got a poolside bar and an onsite restaurant that serves brunch, lunch and dinner.

What time are check-in & check-out at The Highlander Hotel Iowa City, an Ascend Collection Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Highlander Hotel Iowa City, an Ascend Collection Hotel?

Cats and dogs are welcome at The Highlander Hotel Iowa City, an Ascend Collection Hotel, with dog exercise areas on offer.

The Highlander Hotel Iowa City, an Ascend Collection Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 966 reviews
Rating 8 - Good. 176 out of 966 reviews
Rating 6 - Okay. 98 out of 966 reviews
Rating 4 - Poor. 42 out of 966 reviews
Rating 2 - Terrible. 27 out of 966 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nick

Stayed 1 night in Nov 2025

8/10 Good

Margie

Stayed 1 night in Nov 2025

10/10 Excellent

Stacy

Stayed 2 nights in Oct 2025

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very helpful staff. Very large facility quite the interesting retro decor
Stayed 1 night in Nov 2025

10/10 Excellent

Susie

Stayed 1 night in Oct 2025

8/10 Good

Teresa, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a cool update this place has had! Very glam and funky at the same time! Records to play, games and puzzles, a piano, lots of cool hang out nooks. Fabulous pool area, super fun arcade, cozy dining areas.
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel, Albia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Jon, barrington

Travelled with family
Liked: Cleanliness, staff & service, amenities
Terrific staff! Drew and the crew at the front desk did everything they possibly could to help my large, multigenerational family enjoy their stay.
Stayed 1 night in Oct 2025

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hot tub was closed. Disappointed
Stayed 1 night in Oct 2025

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good time,breakfast disappointed (or lack of)
Stayed 1 night in Oct 2025

6/10 Okay

Nicholas

Stayed 1 night in Oct 2025

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Staff, particularly Kimberly and Jula, were very professional and accommodating. Pool is great and lots of fun activities for our two boys. Overall an inviting and entertaining property providing a unique experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Todd

Stayed 1 night in Oct 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always
Stayed 1 night in Sep 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very awesome hotel! Clean, friendly, groovy remodel, loved the comfy beds and pillows. The pool is beautiful. Great bar in the evening and breakfast in the morning! Will stay again on our return trip.
Stayed 1 night in Sep 2025

6/10 Okay

Lilibeth

Liked: Cleanliness, staff & service, room comfort
Rooms are outdated…needs remodeling
Stayed 1 night in Sep 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We LOVE The Highlander. Have stayed here 7 times now and will continue to book all of our Iowa City visits here. It’s a full resort with plenty to do on property and then catch the bus or a cheap Uber Downtown.
Stayed 2 nights in Sep 2025

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, good free breakfast. Pool and hot tub are clean and enjoyable. Fun bar with the arcade. We liked the courtyard area and the fire pit out front. We will stay again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Lilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2025

8/10 Good

Thomas L., South Haven

Travelled with pets
Liked: Cleanliness, staff & service, amenities
1960s style. Clean. great food. No receptacles for cell phones and laptops.
Stayed 1 night in Sep 2025

10/10 Excellent

Ciera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Brian

Stayed 1 night in Aug 2025

6/10 Okay

Roberta

Liked: Cleanliness, property conditions & facilities, room comfort

Rude waitstaff

Poolside king room was comfortable and clean. Couples trip; we stayed two nights. What did put a sour taste in our stay was one particular bartender staff named Doug H. He was NOT very customer friendly and down right arrogantly rude. We had recieved a complimentary drink ticket for one person at check in, which we thought we would use on one of the nights. When we sat at the bar Doug was not busy, just standing; after several minutes had passed with the bartender ignoring us we asked if we could get some service. As one of us does not drink, we ordered a soda and a cocktail. After we questioned the charges on our recipt, he become rude. At one point stating he had been a bartender for 10 years, which had nothing to do with the question of the charges on the receipt. Additionally, we had witnessed as Doug had an interaction with another customer over their pet policy. After the interaction we overheard Doug unprofessionally complaining how he hated guests like that... They may want to think about putting and keeping friendlier customer facing persons in an area that you want to draw people into. Before this interaction, because the pool area was so nice, we were contemplating coming back for a larger family trip (renting 4 rooms), but are now unsure.
Stayed 2 nights in Aug 2025

10/10 Excellent

Galo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2025