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4.3 out of 5

"Nice hotel but small things let it down. By contrast I had stayed at the Ritz Calton, Kyoto recently and the whole experience was a lot better. Havi ... " More

By a verified traveller on Tue 06 Mar 2018

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Hotel Description

The Ritz Carlton Hong Kong puts you in the heart of Kowloon, connected to a shopping center and within a 20-minute stroll of West Kowloon Cultural District and Xiqu Centre. Highlights at this luxury hotel include 4 restaurants, 2 bars/lounges, and a full-service spa.

A pampering day can include deep-tissue massages, hot stone massages, aromatherapy, and Ayurvedic treatments along with access to the spa tub. The fine-dining restaurant, Tosca di Angelo, serves Italian cuisine and is open for lunch and dinner. Enjoy the indoor swimming pool, nightclub, 24-hour gym, and sauna. 16146 square feet (1500 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a 24-hour business center and limo/town car service. Plus you'll find free WiFi in public areas and a coffee shop/cafe. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Yau Tsim Mong hotel, you'll be 2 km (1.2 mi) from Victoria Harbour and 4.3 km (2.7 mi) from Lan Kwai Fong.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$728* Per night/room 30 Mar. - 31 Mar.

Deluxe Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

The Ritz Carlton Hong Kong ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz Carlton Hong Kong

Everyone (3)
3 out of 5

Not out of the ordinary

Nice hotel but small things let it down. By contrast I had stayed at the Ritz Calton, Kyoto recently and the whole experience was a lot better. Having been requested to advise of our flight arrival time the room was not ready, I understand this can't always happen as we were ahead of check in time but the person at the counter was not aware of arrival time and just kept repeating the check in time so seems little point in requesting it. On arrival back to our room in the evening our room had not been turned down so I called to request it, after 30mins it required a second phone before it was done. Don't expect service or a smile if you arrive for breakfast towards the end of breakfast service.

Posted by on 6 Mar. 2018

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Comment from Hotel Management

8 Mar. 2018 by Pierre P.

Dear Paul, Thank you very much for your honest feedback. Please accept my sincerest apologies for not being able to provide you with an exceptional Ritz-Carlton experience. Your precious comments are highly appreciated. Rest assured that your review has been shared with the restaurant team and Front Office team for rectification and improvement. We look forward to welcoming you back to re-gain your trust. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

5 out of 5

Club delux with seaview

Had a club deluxe room which gave us 24hr access to the club lounge with all you could eat and drink including alcohol. Didnt have to venture out to other restaurants. Staff were very attentive to our needs and very proffessional. The view was awesome from our room as well as the club lounge. The ozone bar was 1 floor up from us which was very flash and exspensive but was worth it.

Posted by , from New Zealand on 4 Dec. 2017

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Comment from Hotel Management

8 Dec. 2017 by The Ritz-Carlton, Hong Kong

Dear Dot, Thank you very much for your spectacular review. I am delighted to hear that you thoroughly enjoyed your room experience and that our Ladies and Gentlemen were able to curate a memorable impression on you during your stay with us at The Ritz-Carlton, Hong Kong. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. We look forward to having you stay with us again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

5 out of 5

Amazing hotel with amazing service

Pros: Location, service
absolutely amazing location and the staff is just super friendly. nothing is too difficult for the staff.

Posted by , from Auckland, New Zealand on 26 Oct. 2017

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Comment from Hotel Management

30 Oct. 2017 by The Ritz-Carlton, Hong Kong

Dear Dipty, Thank you very much for your perfect review. I am glad to hear that you had a pleasant stay at our hotel and that our Ladies and Gentlemen were able to curate a positive impression on you. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed , yet refined ambience. We look forward to having the pleasure of catering to you again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

Property Features

The Ritz Carlton Hong Kong offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 16146 square feet (1500 square meters) and includes a conference center. A nightclub, a 24-hour fitness center, and a rooftop terrace are also featured at the luxury The Ritz Carlton Hong Kong. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Kowloon hotel is smoke free.

  • 1 building
  • 312 guestrooms or units
  • 16 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Built in 2011
  • Nightclub
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: West Kowloon Station (1.2 km / 0.8 mi)
  • Metro station: Kowloon Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz Carlton Hong Kong offers 312 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, espresso makers, and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Kowloon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Children's robes
  • Children's slippers
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Tosca di Angelo - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. 1-star Michelin rating. Reservations are required.

Tin Lung Heen - Overlooking the ocean, this restaurant specializes in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating. Reservations are required. Open daily.

Cafe 103 - This buffet restaurant specializes in international cuisine and serves lunch and dinner. Reservations are required. Open daily.

The Lounge and Bar - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property requires full payment at check-in where payment for the stay will be made on site instead of at the time of booking.

The Ritz Carlton Hong Kong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HKD 880.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property requires full payment at check-in where payment for the stay will be made on site instead of at the time of booking.

This property does not allow children 9 and younger to access the Club Lounge after 8 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, cash, mobile payments, and Alipay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Mobile payments
  • Alipay
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately HKD 426.8–1000 for adults, and HKD 217.8–1000 for children
  • Airport shuttle fee: HKD 1400 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: HKD 800 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: HKD 880.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Ritz Carlton
  • Ritz Carlton Hong Kong Hotel Kowloon
  • Ritz Carlton Hotel Hong Kong
  • Ritz Carlton Hong Kong Kowloon
  • Ritz Carlton Hong Kong Kowloo
  • The Ritz Carlton Hong Kong Hotel
  • The Ritz Carlton Hong Kong Kowloon
  • The Ritz Carlton Hong Kong Hotel Kowloon

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.