Firmdale - accommodation in London

A unique experience as it is a campus hotel which we have never stayed at before. Room's were clean and simple and the hotel had flexible check in as we arrived very late which was great. It was difficult to find being again a campus hotel. Once we figured it out the staff was very helpful and we felt very safe as the doors can only be opened with scanning your card to get in. It was in a good location as we could walk or drive without an issue to see the sites. Negatives are the cleaning staff do NOT respect the "Do not disturb" sign, since we came in very late, and did not clean the room after we went out on our first day. Room's are very simple and thank goodness the heat wave of Europe was over as there was no air conditioning which we did not need. No TV but we did not need it as we were always out touring London. Front desk was great and they ensured the cleaning team was notified about the issues we had and our rooms were cleaned on time the next day and it was more quiet going forward.

What a lovely hotel near all the attractions. Rooms were a lovely size for a family and very clean. Staff were lovely in the bar area and made a real fuss of my granddaughter. Would definitely return.

The room was adequate. Alittle outdated but we were there to sleep. Concierge was very nice. The man at check in counter was rude.