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"Hotel good, staff friendly, but location remote Room too far from from hotel facilities. " More

By a verified traveller on Sat 22 Oct 2016

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Hotel Description

A luxury stay in Hounslow awaits you at Heston Hyde Hotel. You'll be 6.5 km (4 mi) from Twickenham Stadium and 14 km (8.7 mi) from Westfield London Shopping Centre. Highlights at this Art Deco hotel include a restaurant, an indoor swimming pool, and free self parking.

Free WiFi, flat-screen TVs, and safes are featured in all 303 rooms. Additionally, 24-hour room service, hair dryers, and desks are available.

The restaurant, Glasshouse Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center and sauna. 10760 square feet (1000 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of RV/bus/truck parking.

Sights within a 20-minute drive of this 4.5-star Heston hotel include Royal Albert Hall and Hyde Park.

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$123* Per night/room 12 Jun. - 13 Jun.

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Heston Hyde Hotel ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heston Hyde Hotel

Everyone (3)
4 out of 5

Good hotel, too remote

Pros: Good standard
Cons: Room closer to reception etc
Location: Location too remote
Hotel good, staff friendly, but location remote Room too far from from hotel facilities.

Posted by on 22 Oct. 2016

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2 out of 5

Nothing nearby. Staff aloof.

Staff at desk seemed aloof and dismissive. A tradesman in filthy clothes walked through the main foyer. Restaurant was expensive but there was nothing nearby. We ordered a taxi but got some guy in a dirty old car who wasnt a real taxi. Not impressed with that! But the pool and sauna were absolutely lovely. Gym was modern too.

Posted by , from Brisbane on 29 Sep. 2016

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2 out of 5
Pros: Close to Heathrow. Good parking. Good wifi.
Cons: Customer service.
First impression was not good. It took 3 trips from the front desk all the way up to my room and back again to get a room key which worked. The 5th key they gave me finally worked. How hard is it ? And as a first impression it's pretty hard to recover from that. When I wanted to order room service, the kitchen couldn't take my order because I hadn't "put an amount on account at front desk". They could only deliver the room service if I paid cash on delivery of the food, or if I went all the way back down to the front desk again and gave them my credit card. In the end the front desk did a pre-auth on my credit card over the phone and the food got delivered. Why not just charge my credit card when I checked out like every other hotel in the world does ? Completely ridiculous.

Posted by on 8 Jul. 2015

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Property Features

Heston Hyde Hotel offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 10760 square feet (1000 square meters) and includes a conference center. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the luxury Heston Hyde Hotel. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Hounslow hotel.

  • 1 building
  • 303 guestrooms or units
  • 3 levels
  • 10760 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 2014
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)


  • Airport: London (LHR-Heathrow) (9.1 km / 5.7 mi)
  • Train station: Southall Station (2.7 km / 1.7 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Heston Hyde Hotel offers 303 accommodations with safes and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Hounslow hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Glasshouse Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 48 hours
  • Online Penalty Collection


Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10 for adults and GBP 5 for children (approximately)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heston Hotel
  • Heston Hyde
  • Heston Hyde Hotel
  • Heston Hyde Hotel Hounslow
  • Heston Hyde Hounslow
  • Hotel Heston
  • Hotel Heston Hyde
  • Hyde Heston Hotel
  • Hyde Hotel Heston
  • Heston Hyde Hotel Hotel
  • Heston Hyde Hotel Hounslow
  • Heston Hyde Hotel Hotel Hounslow

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.


Complimentary Early Check-In
Book a stay in a rate plan displaying the "Free Early Check-In (2-Hours Early)” tag for travel now-December 31, 2020 and receive complimentary early check-in (subject to availability).

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.