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Hilton London Heathrow Airport Hotel

4.0 star property
Hotel in Hounslow with fitness centre and 24-hour front desk

Photo gallery for Hilton London Heathrow Airport Hotel

Restaurant
Restaurant
Lobby
Bar (on property)
Executive Suite, 1 King Bed (With Lounge Access)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
The current price is NZ$276
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Terminal 4 Heathrow Airport, Hounslow, England, TW6 3AF
  • Place, Airport Bowl
    ‪5 min drive‬
  • Place, Twickenham Stadium
    ‪13 min drive‬
  • Place, Thorpe Park
    ‪13 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪7 min drive‬

Room options

View all photos for Queen Accessible Room

Queen Accessible Room

Queen Accessible Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed (With Lounge Access)

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed (With Lounge Access)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room (With Lounge Access)

In-room safe, desk, laptop workspace, blackout curtains

Executive Twin Room (With Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed (With Lounge Access)

Executive Suite, 1 King Bed (With Lounge Access)

Executive Suite, 1 King Bed (With Lounge Access)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Sofa bed
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Connecting Rooms

Family Room, Connecting Rooms

Family Room, Connecting Rooms

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
  • 24 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (With Lounge Access)

Junior Suite, 1 King Bed (With Lounge Access)

Junior Suite, 1 King Bed (With Lounge Access)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

9.0 out of 10
Wonderful
(135 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive Room

In-room safe, desk, laptop workspace, blackout curtains

Executive Room

  • Sleeps 2

View all photos for Family Connecting Room

In-room safe, desk, laptop workspace, blackout curtains

Family Connecting Room

  • Sleeps 4

View all photos for King Room

In-room safe, desk, laptop workspace, blackout curtains

King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Queen Room

  • Sleeps 2

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Queen Room

  • Sleeps 2

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Room

  • Sleeps 2

View all photos for Executive King Suite

In-room safe, desk, laptop workspace, blackout curtains

Executive King Suite

  • Sleeps 2

View all photos for Junior King Suite

In-room safe, desk, laptop workspace, blackout curtains

Junior King Suite

  • Sleeps 2

View all photos for Executive King Room

In-room safe, desk, laptop workspace, blackout curtains

Executive King Room

  • Sleeps 2

View all photos for Executive Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Executive Twin Room

  • Sleeps 2

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.4 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Room

9.2 out of 10
Wonderful
(26 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room

  • Sleeps 2

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About the area

Hounslow

At Hilton London Heathrow Airport Hotel, you'll be 14.4 km (9 mi) from Windsor Castle and 12.1 km (7.5 mi) from Thorpe Park. Highlights at this hotel include a restaurant and a bar/lounge. .The restaurant, OXBO Cafe, serves international cuisine. OXBO Bar is the hotel's own bar. 2260 square feet (210 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Full breakfast is available on weekdays between 5 AM and 10:30 AM and on weekends between 5 AM and 11 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this Heathrow Villages hotel include Thames River and Twickenham Stadium.

What's nearby

  • Airport Bowl - 5 min drive - 3.7 km
  • Kempton Racecourse - 8 min drive - 7.1 km
  • Twickenham Stadium - 13 min drive - 9.6 km
  • Thorpe Park - 13 min drive - 10.5 km
  • Hampton Court Palace - 16 min drive - 13.4 km

Getting around

  • Heathrow Terminal 4 Station - 4 min walk
  • Heathrow Terminal 4 Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 13 min drive

Restaurants

  • ‪Caffè Nero - ‬18 min walk
  • ‪Comptoir Libanais - ‬15 min walk
  • ‪London's Pride - ‬13 min drive
  • ‪Costa Coffee - ‬17 min walk
  • ‪The Commission by Drake & Morgan - ‬17 min walk

About this property

Hilton London Heathrow Airport Hotel

Hotel in Hounslow with fitness centre and 24-hour front desk
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2260 square feet (210 square metres) and includes conference space. A fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Hilton London Heathrow Airport Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this Hounslow hotel.

  • 1 building
  • 398 guestrooms or units
  • 5 levels
  • Conference rooms
  • 2260 sq ft of conference space
  • 210 sq. m of conference space
  • Built in 1990
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton London Heathrow Airport Hotel offers 398 accommodations with laptop-compatible safes and a safe. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Hounslow hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Meeting facility

Hilton Garden Inn London Heathrow Terminal 2 and 3

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 4,820 reviews
The price is NZ$369
includes taxes & fees
29 Oct - 30 Oct
Hilton Garden Inn London Heathrow Terminal 2 and 3

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 33 per night)
  • Extended parking on site (GBP 33 per night)
  • Wheelchair-accessible van parking available

Food and drink

  • Full breakfast available for a fee 5 AM to 10:30 AM on weekdays and 5 AM to 11 AM on weekends; GBP 21.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • OXBO Bar
  • OXBO Cafe
  • OXBO Kitchen

Things to do

  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2,260 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (105 centimetre high)
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 21.95 per person
  • Fee for in-room wireless Internet: GBP 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Uncovered self-parking fee: GBP 33 per night
  • Extended parking fee: GBP 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heathrow Airport Hilton
Hilton Hotel Heathrow Airport London
Hilton London Heathrow Airport
Hilton London Heathrow Airport Hotel
Hotel Heathrow Airport
Hotel Heathrow Airport London
London Heathrow Airport Hilton
London Heathrow Airport Hilton Hotel
London Hilton Heathrow Airport
London Hilton Heathrow Airport Hotel
Hounslow Hilton
Hilton Hounslow
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton London Heathrow Airport
Hilton London Heathrow Airport Hotel Hotel
Hilton London Heathrow Airport Hotel Hounslow
Hilton London Heathrow Airport Hotel Hotel Hounslow

Frequently asked questions

What is the cancellation policy at Hilton London Heathrow Airport Hotel?

Hilton London Heathrow Airport Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton London Heathrow Airport Hotel?

As of 2 Oct 2025, prices found for a 1-night stay for 2 adults at Hilton London Heathrow Airport Hotel on 26 Oct 2025 start from NZ$275.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton London Heathrow Airport Hotel?

Yep, Hilton London Heathrow Airport Hotel has an uncovered self car park for GBP 33 per night. Additionally there is extended parking for GBP 33 per night.

Is Hilton London Heathrow Airport Hotel family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton London Heathrow Airport Hotel is a hit with families.

Does Hilton London Heathrow Airport Hotel serve breakfast?

Yep, our visitors are hooked on the full brekkie here! Available weekdays between 5 AM and 10:30 AM and on weekends from 5 AM to 11 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilton London Heathrow Airport Hotel?

No, Hilton London Heathrow Airport Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton London Heathrow Airport Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton London Heathrow Airport Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton London Heathrow Airport Hotel?

No, only service animals are allowed.

Reviews

Hilton London Heathrow Airport Hotel Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 921 out of 1342 reviews
Rating 8 - Good. 266 out of 1342 reviews
Rating 6 - Okay. 89 out of 1342 reviews
Rating 4 - Poor. 30 out of 1342 reviews
Rating 2 - Terrible. 36 out of 1342 reviews

Reviews

10/10 Excellent

John, Cobble Hill

Travelled with family
Do not like the many obstacles involved in air travel - take the edge off all ‘good times’ for a traveller. Staying in a good hotel 100 metres from check in is worth an extra $100 a night as it makes the experience as bearable as possible. Will do again!
Stayed 2 nights in Jun 2025

10/10 Excellent

ADEL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to the terminal
Stayed 1 night in Jun 2025

6/10 Okay

Ian

Travelled with family
Pros: friendly, efficient front desk staff Comfortable bed Large towels Good shower Cons: very difficult to find entry to hotel, no signage No elevator from car park Having to pay $40 for overnight parking is outrageous!! This was disclosed in the hotel details Take this outrageous charge into account when choosing airport hotels
Stayed 1 night in Jun 2025

8/10 Good

Shadna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kiran, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and beautiful rooms and hotel. Friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Gil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Andy L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karolina Czapla and the front desk Team were excellent. Have had many excellent stays at this hotel. Previous stays were 5 stars. They’ve made changes to the hotel since I last stayed. Some good, some not so good. Proximity to Terminal 4 is a major plus.
Stayed 3 nights in Jun 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet but a little warm

Hotel was nice and quiet. The restaurant was very expensive for small portions that werent very good. Room overall was good, but the air conditioning didnt work very well so had a bit of a difficult time sleeping. Thats not unusual for England though, so cant be too upset.
Stayed 1 night in Jun 2025

6/10 Okay

Dushan, Austin

Stayed 2 nights in Jun 2025

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Antonio

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
they always opened the door for me at 2-4 am whenever i smoked 😎
Stayed 7 nights in Jun 2025

10/10 Excellent

Robert

Stayed 1 night in Jun 2025

6/10 Okay

Sheree

Not Hilton standard
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nicely located in terminal 4. The staff was Very helpful and friendly. Will definitely stay there again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to from terminals
Stayed 1 night in Jun 2025

10/10 Excellent

Jenny

Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Stayed 1 night in Mar 2024

4/10 Poor

Danish

Disliked: Staff & service, room comfort
I wanted to share my deep disappointment with my recent stay. After a 14-hour flight, I specifically confirmed with the front desk that the AC in my room (519) was working, as all I needed was a good rest. I was assured it was, but on arrival, neither the AC nor the TV functioned, and the room was unbearably hot. I called reception and was told someone would come, but after 15 minutes with no response, I went downstairs and spoke to the same staff member who had confirmed everything was fine. She then handed me keys to a new room 593 all the was to the end of hotel. The second room was marginally better—the TV worked—but the heat remained overwhelming. Hoping it would cool down eventually, we tried to sleep, but after 2.5 to 3 hours, it was still far too hot. I called again ( 1am)and was told a fan would be sent. After waiting with no sign of it, I stepped out and encountered a staff member carrying one. She kindly gave it to me and I expressed my extreme dissatisfaction to her, but the room remained uncomfortable. At 5am, I resorted to getting ice and placing it in front of the fan. This experience was truly exhausting especially after a long-haul flight and not what I expected from a Hilton property. No follow-up, no apology, no acknowledgement from management. It’s really disheartening, and I hope this feedback is taken seriously. This stay fell well short of the standards I’ve come to associate with your brand.
Stayed 1 night in Jun 2025

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and close to airport. Good restaurant and gym.
Stayed 3 nights in Jun 2025

10/10 Excellent

barb, Guthrie

Travelled with family
Liked: Amenities
Comfort, style,warm staff are pluses. The buffet breakfast is excellent. We missed a greater variety of menu choices and a hair dryer!
Stayed 1 night in Jun 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to terminals, restaurant food was excellent, and very quiet!
Stayed 1 night in Jun 2025

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for terminal 4 by covered walkway. Parking onsite. Room has everything needed, nice toiletries too
Stayed 1 night in May 2025

10/10 Excellent

Debbie

Stayed 1 night in Jun 2025