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Hilton London Heathrow Airport Hotel

4.0 star property
Hotel in Hounslow with fitness centre and 24-hour front desk

Photo gallery for Hilton London Heathrow Airport Hotel

Restaurant
Terrace/patio
Lobby
Exterior
Executive Suite, 1 King Bed (With Lounge Access)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
The current price is NZ$246
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
Terminal 4 Heathrow Airport, Hounslow, England, TW6 3AF
  • Kempton Racecourse
    ‪8 min drive‬
  • Twickenham Stadium
    ‪13 min drive‬
  • Thorpe Park
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪7 min drive‬

Room options

View all photos for Executive Twin Room (With Lounge Access)

In-room safe, desk, laptop workspace, blackout curtains

Executive Twin Room (With Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

9.2 out of 10
Wonderful
(111 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Connecting Rooms

Family Room, Connecting Rooms

Family Room, Connecting Rooms

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Queen Accessible Room

Queen Accessible Room

Queen Accessible Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed (With Lounge Access)

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 King Bed (With Lounge Access)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Room

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed (With Lounge Access)

Executive Suite, 1 King Bed (With Lounge Access)

Executive Suite, 1 King Bed (With Lounge Access)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (With Lounge Access)

Junior Suite, 1 King Bed (With Lounge Access)

Junior Suite, 1 King Bed (With Lounge Access)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.4 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Room

In-room safe, desk, laptop workspace, blackout curtains

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Suite

In-room safe, desk, laptop workspace, blackout curtains

Executive King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior King Suite

In-room safe, desk, laptop workspace, blackout curtains

Junior King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive King Room

In-room safe, desk, laptop workspace, blackout curtains

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

In-room safe, desk, laptop workspace, blackout curtains

Executive Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Connecting Room

In-room safe, desk, laptop workspace, blackout curtains

Family Connecting Room

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Executive Twin Room

  • Sleeps 2
  • 2 Single Beds

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Exterior

Courtyard by Marriott London Heathrow Airport

Heathrow Villages
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,207 reviews
The price is NZ$285
includes taxes & fees
14 July - 15 July
Courtyard by Marriott London Heathrow Airport

About the area

Hounslow

At Hilton London Heathrow Airport Hotel, you'll be 13.3 km (8.3 mi) from Hampton Court Palace and 14.4 km (9 mi) from Windsor Castle. Highlights at this hotel include a restaurant and a bar/lounge. .The restaurant, OXBO Cafe, serves international cuisine. OXBO Bar is the hotel's own bar. 2260 square feet (210 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Full breakfast is available on weekdays between 5 AM and 10:30 AM and on weekends between 5 AM and 11 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this Heathrow Villages hotel include Thames River and Twickenham Stadium.

What's nearby

  • Kempton Racecourse - 8 min drive - 7.1 km
  • Twickenham Stadium - 13 min drive - 9.6 km
  • Thorpe Park - 13 min drive - 10.5 km
  • Windsor Castle - 16 min drive - 17.5 km
  • Hampton Court Palace - 16 min drive - 13.4 km

Getting around

  • Heathrow Terminal 4 Station - 4 min walk
  • Heathrow Terminal 4 Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 13 min drive

Restaurants

  • ‪Caffè Nero - ‬2 min drive
  • ‪Leon - ‬11 min drive
  • ‪Pret a Manger - ‬11 min drive
  • ‪The London's Pride, Heathrow - ‬13 min drive
  • ‪The Perfectionists' Café - ‬11 min drive

About this property

Hilton London Heathrow Airport Hotel

Hotel in Hounslow with fitness centre and 24-hour front desk
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2260 square feet (210 square metres) and includes conference space. A fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Hilton London Heathrow Airport Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this Hounslow hotel.

  • 1 building
  • 398 guestrooms or units
  • 5 levels
  • Conference rooms
  • 2260 sq ft of conference space
  • 210 sq. m of conference space
  • Built in 1990
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton London Heathrow Airport Hotel offers 398 accommodations with laptop-compatible safes and a safe. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Hounslow hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Similar properties

Meeting facility

Hilton Garden Inn London Heathrow Terminal 2 and 3

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 4,658 reviews
The price is NZ$365
includes taxes & fees
27 July - 28 July
Hilton Garden Inn London Heathrow Terminal 2 and 3

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 33 per night)
  • Extended parking on site (GBP 33 per night)
  • Wheelchair-accessible van parking available

Food and drink

  • Full breakfast available for a fee 5 AM to 10:30 AM on weekdays and 5 AM to 11 AM on weekends; GBP 21.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • OXBO Bar
  • OXBO Cafe
  • OXBO Kitchen

Things to do

  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2,260 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (105 centimetre high)
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 21.95 per person
  • Fee for in-room wireless Internet: GBP 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Uncovered self-parking fee: GBP 33 per night
  • Extended parking fee: GBP 33 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heathrow Airport Hilton
Hilton Hotel Heathrow Airport London
Hilton London Heathrow Airport
Hilton London Heathrow Airport Hotel
Hotel Heathrow Airport
Hotel Heathrow Airport London
London Heathrow Airport Hilton
London Heathrow Airport Hilton Hotel
London Hilton Heathrow Airport
London Hilton Heathrow Airport Hotel
Hounslow Hilton
Hilton Hounslow
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton London Heathrow Airport
Hilton London Heathrow Airport Hotel Hotel
Hilton London Heathrow Airport Hotel Hounslow
Hilton London Heathrow Airport Hotel Hotel Hounslow

Frequently asked questions

What is the cancellation policy at Hilton London Heathrow Airport Hotel?

Hilton London Heathrow Airport Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton London Heathrow Airport Hotel?

As of 3 Jul 2025, prices found for a 1-night stay for 2 adults at Hilton London Heathrow Airport Hotel on 3 Aug 2025 start from NZ$245.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton London Heathrow Airport Hotel?

Yep, Hilton London Heathrow Airport Hotel has an uncovered self car park for GBP 33 per night. Additionally there is extended parking for GBP 33 per night.

Is Hilton London Heathrow Airport Hotel family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton London Heathrow Airport Hotel is a hit with families.

Does Hilton London Heathrow Airport Hotel serve breakfast?

Yep, our visitors are hooked on the full brekkie here! Available weekdays between 5 AM and 10:30 AM and on weekends from 5 AM to 11 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilton London Heathrow Airport Hotel?

No, Hilton London Heathrow Airport Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton London Heathrow Airport Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton London Heathrow Airport Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton London Heathrow Airport Hotel?

No, only service animals are allowed.

Hilton London Heathrow Airport Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 844 out of 1236 reviews
Rating 8 - Good. 251 out of 1236 reviews
Rating 6 - Okay. 80 out of 1236 reviews
Rating 4 - Poor. 28 out of 1236 reviews
Rating 2 - Terrible. 33 out of 1236 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kennard

Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay although we had to get a cab to our terminal which was fairly epensive. Nice restaurant.
Stayed 1 night in May 2025

10/10 Excellent

Vily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

8/10 Good

Usha

Travelled with family
Liked: Cleanliness, staff & service, amenities
It Was Wonderfull Experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Jay Luis

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Patricia

Liked: Amenities
Good clean room and comfy bed for a nights stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Amish

Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Stayed 1 night in Mar 2025

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nicola

Stayed 1 night in Mar 2025

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Quiet excellence

Always amazed that the hotel is at the end of the runway but it’s totally quiet. Bathrooms are wonderful - could stay in that shower all day. Breakfast is extensive and top quality - whatever you want is available. I always stay at this hotel when I have a morning flight out of Heathrow
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing hotel, with stylish, cool atrium. Food was excellent, as were all the staff. Definitely not your average airport hotel. Only complaint was the room was way too hot and the a/c very poor, Easy walk to T4; within 10mins you can be on the Elizabeth Line. Warning though; we stayed here then transferred to T3 via the train. There is a lot of walking involved. Not a problem for us, but if you’re not prepared to do 5000 steps to get to T3 check-in then sort yourself a taxi from the (very helpful) front desk! Recommended, will stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Yakun

Stayed 1 night in Mar 2025

10/10 Excellent

Shigemi

Stayed 1 night in Mar 2025

6/10 Okay

David

Stayed 2 nights in Nov 2024

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

noisy room and pool has gone

Haven't stayed here since before covid as have been flying from T5. First thing we saw was a primitive Grab and Go. It's sold on an honesty system with a card machine in the room. Pricing was expensive and rounded up - £2, £3 or £5. Rooms were as we remembered except the mini bar has been abandoned as have hot chocolate/cocoa and biscuits. We were in 371 (I think) right on the corner by the corridor. We heard people walking by most of the night and early morning. Will remember next time to request a room away from the walkway. We went to the Hilton as Sofitel was unbelieveably expensive and Hilton was much cheaper but also because it has a pool. Should say HAD. They have built conference space where the pool was. We ate in the bar. Excellent service but food was very carb-heavy. Starbucks also went with covid. We walked into T4 even though flying from T5 and its quite poor in terms of shops and facilities compared to T5 and the walkway is long and cold.
Stayed 1 night in Mar 2025

10/10 Excellent

Eilasheia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in & out was fast & efficient. Staff at the OXBO provided exceptional service. Upon greeting at breakfast, host asked if I had food allergies. He then proceeded to walk around all of the buffet items pointing out which ones contained pork in any form. The staff at both restaurants were very attentive, friendly & respectful. Food was fresh and yummy!!!
Stayed 1 night in Feb 2025

10/10 Excellent

Lauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2025

10/10 Excellent

Denice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here the night before our flight because we have a toddler. Location was convenient, the hotel was clean, from the reception to the rooms. Worth the price!!
Stayed 1 night in Mar 2025

8/10 Good

Corrinne

Stayed 2 nights in Dec 2024

4/10 Poor

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Good service, old hotel

The service and personell where friendly and helpfull. However, the air conditioning didnt work at all. The room was warm throughout the night and it smelled like fumes were coming out of the vents. The hotel is definitely showing it´s age.
Stayed 1 night in Mar 2025