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"Room too small and lower ground for price paid " More

By a verified traveller on Tue 18 Jul 2023

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Hotel Description

Hilton London Hyde Park places you in the center of London, within just a 5-minute stroll of Kensington Gardens and within 15 minutes of Portobello Road Market. Highlights at this Edwardian hotel include a restaurant and in-room free WiFi.

Aubaine Lounge Bar serves French cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. 452 square feet (42 square meters) of event facilities include a meeting room and conference space. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls.

Sights within a 20-minute walk of this 4-star London City Centre hotel include Hyde Park and Royal Albert Hall.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$284* Per night/room 4 Apr. - 5 Apr.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed (Grand Superior, Lower Ground Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Room, 1 Queen Bed (View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton London Hyde Park ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hilton London Hyde Park

Couples (1)
3 out of 5
Room too small and lower ground for price paid

Posted by on 18 Jul. 2023

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Comment from Hotel Management

19 Jul. 2023 by ENLI

Dear Mr. Martin,Thank you for taking the time to share your experience about your recent stay at our hotel.As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy.Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.We hope you will consider staying with us in the future.Kind Regards

2 out of 5

Inappropriate for business travelers

Pros: Nothing
Cons: Change management
The room was atrocious in terms of space and useability. It was expensive. Staff made it very clear that if you book through anyone other than the actual hotel they will not assist you. Totally at odds with the Hilton model.

Posted by , from Australia on 14 Apr. 2018

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Comment from Hotel Management

18 Apr. 2018 by Adrian

Dear Paul, Thank you very much for staying with us and for your feedback. I was both surprised and disappointed to hear about your experience regarding your recent stay. My colleagues are constantly receiving great reviews from our guests. I am sorry that they failed to assist you on this occasion, however I hope that you will afford us the opportunity to welcome you back to experience the hotel in a better light. Kind regards, Adrian Paul Front Office Supervisor

4 out of 5

Great Location

Location was great, near underground and 10 mins from Paddington for Heathrow Express. Right on Hyde Park opposite Kensington Palace. Great places to eat and drink nearby. Staff were helpful, Breakfast was great.

Posted by on 25 Aug. 2016

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Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hilton London Hyde Park. This 4-star London hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 7 levels
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Built in 1905
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: London (QQP-Paddington Train Station) (1.4 km / 0.8 mi)
  • Metro station: Queensway Underground Station (0.1 km / 0.1 mi)

Room Amenities

Hilton London Hyde Park offers 136 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium digital channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Aubaine Lounge Bar - This wine bar specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Aubaine Hyde Park - This brasserie specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: GBP 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 13 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Pet fee: GBP 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hyde
  • Hilton Hyde Hotel
  • Hilton Hyde Hotel London Park
  • Hilton London Hyde Park
  • Hilton London Park
  • London Park Hilton
  • DoubleTree By Hilton - London Hyde Park England
  • Ramada London Hyde Park Hotel London
  • Hilton London Hyde Park Hotel
  • Hilton Hyde Park Hotel
  • Hilton Hyde Park
  • Hilton London Hyde Park England
  • Hilton London Hyde Park Hotel London
  • Hilton London Hyde Park Hotel
  • Hilton London Hyde Park London
  • Hilton London Hyde Park Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.