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The Craven Hotel

3.0 star property
Victorian hotel in London with a 24-hour front desk

Photo gallery for The Craven Hotel

Front of property – evening/night
Interior detail
Reception
Triple Room
Shower, free toiletries, hair dryer, towels

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

View map
10-11 Craven Terrace, Paddington, London, England, W2 3QD
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Paddington Central
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Heating
TV
Hairdryer
Private bathroom
Digital channels
Wardrobe
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Heating
TV
Hairdryer
Private bathroom
Digital channels
Wardrobe
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Digital channels
Wardrobe
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

London

The Craven Hotel puts you in the heart of London, within just a 10-minute stroll of popular attractions like Kensington Gardens and Hyde Park. Highlights at this Victorian hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find multilingual staff, luggage storage and a front desk safe. There's also the convenience of car rentals on site. .Within a 20-minute walk of this 3-property class London City Centre hotel, attractions include Kensington High Street and Marble Arch.

What's nearby

  • Kensington Gardens - 3 min walk - 0.3 km
  • Hyde Park - 5 min walk - 0.4 km
  • Queensway - 7 min walk - 0.7 km
  • Paddington Central - 9 min walk - 0.8 km
  • Kensington High Street - 18 min walk - 1.5 km

Getting around

  • Lancaster Gate Underground Station - 4 min walk
  • London Paddington Station - 5 min walk
  • London (LCY-London City) - 61 min drive

Restaurants

  • ‪Tajrish Restaurant - ‬1 min walk
  • ‪The Swan - ‬3 min walk
  • ‪Bizzarro - ‬4 min walk
  • ‪Les Filles - ‬1 min walk
  • ‪Island Grill - ‬6 min walk

About this property

The Craven Hotel

Victorian hotel in London with a 24-hour front desk
The Craven Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi.

This 3-star London hotel is smoke free.

  • 39 guestrooms or units
  • 4 levels
  • 2 buildings
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Craven Hotel offers 39 accommodations with a hairdryer and free toiletries. Digital televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, Eurocard, Barclaycard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property is also known as

Craven Hotel
Craven Hotel London
Craven London
Hotel Craven
England
The Craven Hotel Hotel
The Craven Hotel London
The Craven Hotel Hotel London

Frequently asked questions

What is the cancellation policy at The Craven Hotel?

The Craven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at The Craven Hotel?

No, The Craven Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Craven Hotel?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Craven Hotel?

No, pets are not allowed.

The Craven Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 33 out of 572 reviews
Rating 8 - Good. 100 out of 572 reviews
Rating 6 - Okay. 138 out of 572 reviews
Rating 4 - Poor. 147 out of 572 reviews
Rating 2 - Terrible. 154 out of 572 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Ewan

Liked: Staff & service
The room was very economical which was why we choose it.
Stayed 1 night in Oct 2025

10/10 Excellent

M W

Stayed 1 night in Sep 2025

2/10 Terrible

JALAL

Stayed 1 night in Sep 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful! Situated in a beautiful, great location, near transportation, numerous dining options. My favorite aspect of it is that it’s near Hyde park!
Stayed 4 nights in Sep 2025

4/10 Poor

sophia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

p

the overall experience was poor the room definitely needs a re paint as it is runned down. The bed is uncomfortable the walls are grubby and the bathroom was ridiculously tiny you didn’t even have space to sit on the toilet as the sink was practically on top of you- aswell no hot water from the shower just pure coldness! It was very noisy at night time too, the service wasn’t very good either we had to wait a couple hours for some extra pillows. if your looking for a cheap place to stay then stay here lol!
Stayed 1 night in Sep 2025

6/10 Okay

Alexander job

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location but toilet and washbasin to improve

A very small room but centrally located in Paddington which is a very big advantage and a few minutes walk from the Underground station at Paddington and also Direct connection to the London Heathrow. The toilet as well as wash basin are made where it’s both very difficult to use.
Stayed 4 nights in Sep 2025

8/10 Good

ANNE MARIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t waste your money!!!

I got there early and told to come back at three, came back and had to wait over 15 minutes for someone to come and check me in. The room was small and the shower was even worse because you had to manoeuvre yourself to get in. The mattress was terrible, could not get comfortable and had hardly any sleep, I will never go there again and would not recommend it to anybody!!
Stayed 1 night in Aug 2025

4/10 Poor

Raman

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Naadra

Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID!! AVOID!! AVOID AT ALL COST!!!!! THIS PLACE SHOULDN'T EVEN BE CALLED A HOTEL, DOESN'T DESERVE 1 STAR - MORE LIKE - 10... WISH I HAD READ THE REVIEWS PRIOR TO BOOKING THIS, LESS THAN 5HRS OF TRAVELLING TO LONDON (USUALLY I DO READ THE REVIEWS)!!! WHAT EVERYONE HAS COMMENTED ARE CORRECT... THIS HOTEL IS THE WORST EVER HOTEL IN THE WORLD!! WORST HOTEL I'VE EVER STAYED IN!! EVEN A HOSTEL IS WAY BETTER THAN THIS DUMPSTER . STAFF ARE INCOMPETENT AND USELESS!!! MY EXPERIENCE OF THIS DUMPSTER!!! ARRIVED ON THURSDAY 11TH, ARRIVED EARLY. WANTED TO CHARGE ME £10 FOR BEING 45MINS EARLY AND WANTING TO CHECK IN!! NO CHANCE!! WHEN I FINALLY GOT CHECKED IN, ROOM G101, DISGUSTING/FILTHY. TV WASN'T WORKING, NO REMOTE CONTROL (WASN'T FIXED DURING MY STAY), BATHROOM WAS BEYOND BELIEF; WASN'T EVEN CLEANED, CRACKED TILES, TOILET SEAT BROKEN, NO BLINDS IN THE TOILET. TOLD THEM ABOUT TV AND BATHROOM... SURPISE SURPRISE TV DIDN'T GET FIXED AND THEY MADE UP AN EXCUSE; HANDYMAN DIDN'T TURN UP!? YEAH, OK!! EVERY NIGHT I HAD TO COMPLAIN TO THE NIGHTSHIFT STAFF (GETTING OUT OF MY BED IN MY PJS TO ATTEND RECEPTION), ABOUT THE GUESTS IN ROOM G102, AND THE ROOM ABOVE. BETWEEN THE HOURS OF 10PM -2AM!!! ROWDY, BANGING DOORS!! THE NOISE THESE TWO ROOMS WERE MAKING WAS ABSOLUTELY OUTRAGEOUS!!! THE USELESS INCOMPETENT NIGHT STAFF CONTINUED TO JUST ALLOW THIS BEHAVIOUR TO GO ON WITHOUT THESE GUEST HAVING ANY RESPECT FOR OTHER GUEST THAT WAS SLEEPING. ON SATURDAY WHEN I HAD TO COMPLAIN YET AGAIN (SEVERAL TIME
Stayed 4 nights in Aug 2025

8/10 Good

Nowlan

Travelled with family
Liked: Staff & service
No
Stayed 2 nights in Aug 2025

2/10 Terrible

Dean Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was truly awful. The springs on my bed were completely broken, the hot water didn’t work in the shower, i wasn’t provided a towel and the room had stains on the carpet and door that looked like blood. The staff were extremely unhelpful and didn’t seem to care. Don’t stay here.
Stayed 2 nights in Aug 2025

4/10 Poor

paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Great staff, downhill after check in… sorry 😕

I hate being negative about places but I was asked to leave a review and I’m not going to BS. The staff member I met was very nice and helpful I have nothing bad to say about him. The room cost me £50 so I wasn’t expecting the Plaza standard!
Stayed 1 night in Aug 2025

2/10 Terrible

Mesbah Isa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs: filthy room, broken room lock (staff didn’t think was an issue and surprised when I raised it), no towels (had to ask), no soap, damp smell, busted mattress, broken TV and window closure. Absolutely awful.
Stayed 2 nights in Jul 2025

6/10 Okay

Jonathan

Disliked: Property conditions & facilities
Room was clean, shared areas were not. Did I get bitten by bed bugs???
Stayed 6 nights in Jul 2025

2/10 Terrible

Vipin, Edinburgh

Disliked: Cleanliness, staff & service, property conditions & facilities
This property should be reported to Trading Standards.
Stayed 3 nights in Jul 2025

2/10 Terrible

Henny

Business traveller
Disliked: Cleanliness
Terrible room Black mould Wet walls and ceilings Floor was dirty and not hoovered Bed messy , I don’t even think the bed was changed !
Stayed 1 night in Jul 2025

8/10 Good

Shaid

Business traveller
Liked: Cleanliness, staff & service, amenities
Short walk from the underground and lots of dining options. Hotel is good enough for london considering the price.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrew

Stayed 1 night in Jul 2025

2/10 Terrible

Jacqueline

Stayed 1 night in Jul 2025

2/10 Terrible

Srinivasa Rao

Liked: Staff & service
Disliked: Cleanliness
The main reason is air conditioner is not working.
Stayed 1 night in Jul 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience. Great area. Great service

Nice people. Great Area. Accomodations were lovely. Communicative staff and very helpful and accomodating. This place let us check in speedily, check on us throughout the stay and the facility was nice enough.
Stayed 3 nights in Jul 2025

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service
Worst hotel I’ve ever stayed in. Dirty, gross and shocked that this is even offered on Expedia!
Stayed 1 night in Jul 2025

6/10 Okay

Jaimes

Liked: Property conditions & facilities
Weekend break. Would have liked to have a kettle in room. It was advertised on the website.
Stayed 2 nights in Jul 2025

6/10 Okay

Janet

Liked: Staff & service
Good reception staff very helpful, room clean but very s.all no tea and coffee facilities
Stayed 1 night in Jul 2025