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Best Western Ontario Mills Mall

2.5 star property

Photo gallery for Best Western Ontario Mills Mall

Exterior
Lobby
Reception
Property amenity
Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$211
includes taxes & fees
8 Mar - 9 Mar

Explore the area

View map
4395 Ontario Mills Pkwy, Ontario, CA, 91764
  • Place, Ontario Mills Shopping Mall
    ‪2 min walk‬
  • Place, iFLY Indoor Skydiving - Ontario
    ‪5 min walk‬
  • Place, Toyota Arena
    ‪15 min walk‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Ontario

Best Western Ontario Mills Mall puts you in the heart of Ontario, connected to a shopping centre and within a 20-minute stroll of Ontario Mills Shopping Mall and Toyota Arena. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and Hot tub. 797 square feet (74 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and laundry facilities. .With a stay at this Arena District hotel, you'll be 2.9 km (1.8 mi) from Scandia Amusement Park and 3.6 km (2.2 mi) from Cucamonga-Guasti Regional Park.

What's nearby

  • Ontario Mills Shopping Mall - 2 min walk - 0.2 km
  • iFLY Indoor Skydiving - Ontario - 5 min walk - 0.5 km
  • Toyota Arena - 15 min walk - 1.3 km
  • Scandia Amusement Park - 3 min drive - 3.4 km
  • Disneyland® Resort - 59 min drive - 67.0 km

Getting around

  • East Ontario Station - 6 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 13 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬4 min walk
  • ‪Rainforest Cafe - ‬11 min walk
  • ‪In-N-Out Burger - ‬5 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Panda Express - ‬14 min walk

About this property

Best Western Ontario Mills Mall

Best Western Ontario Mills Mall offers its guests an outdoor pool, a hot tub, and a fitness centre. Public spaces have free WiFi and wired Internet. A 24-hour business centre and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 797 square feet (74 square metres) and includes conference space. The business-friendly Best Western Ontario Mills Mall also features multilingual staff, a fireplace in the lobby, and laundry facilities. Free self parking is available.

This Ontario hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 4 levels
  • 797 sq ft of conference space
  • 74 sq. m of conference space
  • Full breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
Best Western Ontario Mills Mall offers 105 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 797 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus a one-off USD 75 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Frequently asked questions

Is parking available at Best Western Ontario Mills Mall?

Yep, Best Western Ontario Mills Mall has a free self car park.

How much does it cost to stay at Best Western Ontario Mills Mall?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Best Western Ontario Mills Mall on 8 Mar 2026 start from NZ$211, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Ontario Mills Mall have a pool?

Best Western Ontario Mills Mall has an outdoor pool.

What makes Best Western Ontario Mills Mall a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Best Western Ontario Mills Mall.

Does Best Western Ontario Mills Mall serve breakfast?

Yeah, our travelers highly rate the free full breakfast here! Served on weekdays from 6:00 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Best Western Ontario Mills Mall?

No, Best Western Ontario Mills Mall does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Ontario Mills Mall?

Check-in begins at 3 PM. Check-out time is noon.

Best Western Ontario Mills Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 356 out of 542 reviews
Rating 8 - Good. 114 out of 542 reviews
Rating 6 - Okay. 40 out of 542 reviews
Rating 4 - Poor. 16 out of 542 reviews
Rating 2 - Terrible. 16 out of 542 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Kinjal

Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was not good for vegetarians. And Hotel charged me second time.
Stayed 1 night in Nov 2025

6/10 Okay

Daniel

Stayed 3 nights in Oct 2025

10/10 Excellent

Xunwei

Stayed 1 night in Nov 2025

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, the staff was nice. Very close to shopping and entertainment. Will stay again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2025

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Convenient location, gas station, supermarket, in n out, chic fila, easy access to freeway. Clean property, spacious king bed room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Reginald

Stayed 1 night in Nov 2025

10/10 Excellent

Lawrence

Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Stayed 1 night in Nov 2025

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Telia

Stayed 2 nights in Oct 2025

6/10 Okay

Anthony

Stayed 2 nights in Oct 2025

6/10 Okay

Helen

Business traveller
Liked: Cleanliness
Just okay. Mediocre breakfast, body wash not replenish, room not cleaned after the first night, stayed two nights, didn’t realize until later that that I had to request. Rooms was clean, but seem dated to me. Spider in the closet, I’m terrified of spiders. Would not stay here again.
Stayed 2 nights in Oct 2025

8/10 Good

Matthew, Fort Worth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 4 nights in Oct 2025

6/10 Okay

Ivan

Stayed 1 night in Oct 2025

10/10 Excellent

ClaireMarie

Stayed 1 night in Oct 2025

2/10 Terrible

Lizette

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Very convenient location.
Stayed 1 night in Sep 2025

10/10 Excellent

Jorge G

Stayed 2 nights in Sep 2025

8/10 Good

Tecla, Boerne

Did not get the first floor I requested the lamp in the corner of the room was not working, but besides that breakfast was fabulous. The staff was fabulous. Check in was easy.
Stayed 2 nights in Oct 2025

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is generally my go-to property when visiting town. Rooms are comfortable and clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

sheri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient location
Stayed 1 night in Oct 2025

6/10 Okay

Malesa

Liked: Room comfort
Check-in was fast and easy, and the front desk attendant was friendly, which made a good first impression. The room was nice and spacious, the bed was very comfortable, and the AC worked really well — perfect after a long day. I also loved that they have coffee available all day in the lobby — such a nice touch. However, I had a credit for drinks and snacks that I didn’t get to use. When I asked about it the next morning, I was told that I could only get the voucher at check-in, but the front desk attendant never mentioned it when I arrived. That was disappointing and felt like a missed perk. Breakfast was okay — nothing fancy, but enough to get you started for the day. They had a waffle maker, juices, cheese omelettes, sausage links, potatoes, plus a cereal and yogurt station. The only downside was that the potatoes were a bit undercooked & there was no option of eggs with no cheese. Overall, it was a decent stay with comfortable accommodations and friendly service, but the lack of communication about the voucher was frustrating.
Stayed 1 night in Oct 2025