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Hotel Schlüssel

2.5 star property
Hotel with a restaurant, steps from Franciscan Church

Photo gallery for Hotel Schlüssel

Terrace/patio
Front of property
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom
Point of interest
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is NZ$306
includes taxes & fees
19 Feb - 20 Feb

Explore the area

View map
Franziskanerplatz 12, Lucerne, 6003
  • Place, Jesuit Church
    ‪3 min walk‬
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Premium bedding, down duvets, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Down duvet
Premium bedding
Fan
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

City view

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Down duvet
Premium bedding
Fan
Blackout curtains
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Down duvet
Premium bedding
Fan
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Lucerne

Hotel Schlüssel places you in the centre of Lucerne, steps from Franciscan Church and within a short 5-minute stroll of Jesuit Church. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Restaurant Schlüssel, serves Regional cuisine and is open for breakfast, lunch and dinner. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. .Sights within a short walk of this Lucerne hotel include Chapel Bridge and Lucerne Town Hall.

What's nearby

  • Jesuit Church - 3 min walk - 0.3 km
  • Chapel Bridge - 5 min walk - 0.4 km
  • Lucerne Town Hall - 5 min walk - 0.5 km
  • KKL Lucerne - 9 min walk - 0.8 km
  • Lion Monument - 14 min walk - 1.2 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 57 min drive

Restaurants

  • ‪Mill'Feuille - ‬5 min walk
  • ‪Restaurant Opus - ‬2 min walk
  • ‪Wirtshaus Bar Krienbrüggli - ‬1 min walk
  • ‪Wirtshaus Taube - ‬1 min walk
  • ‪Ammos - ‬2 min walk

About this property

Hotel Schlüssel

Hotel with a restaurant, steps from Franciscan Church
There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and room service (during limited hours) are also featured at Hotel Schlüssel.

This Lucerne hotel is smoke free.

  • 1 building
  • 10 guestrooms or units
  • 4 levels
  • Built in 1545
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Lift
  • No smoking on site
  • Dining venue
Hotel Schlüssel offers 10 accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)).

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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The price is NZ$283
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Built in 1545
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 October to 06 April.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 star Superior, and is displayed on this page as 2.5 stars.

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Frequently asked questions

What is the cancellation policy at Hotel Schlüssel?

Hotel Schlüssel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Schlüssel?

As of 6 Feb 2026, prices found for a 1-night stay for 2 adults at Hotel Schlüssel on 19 Feb 2026 start from NZ$305.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Schlüssel?

The closest beach to Hotel Schlüssel is Seebad Eich (15.3 km).

Is there a free airport shuttle available at Hotel Schlüssel?

No, Hotel Schlüssel does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Schlüssel?

Yep, you can grab a meal at Hotel Schlüssel's onsite restaurant that serves Regional cuisine.

What time are check-in & check-out at Hotel Schlüssel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Schlüssel?

No, only service animals are allowed.

Hotel Schlüssel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 150 out of 226 reviews
Rating 8 - Good. 49 out of 226 reviews
Rating 6 - Okay. 17 out of 226 reviews
Rating 4 - Poor. 6 out of 226 reviews
Rating 2 - Terrible. 4 out of 226 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Brita

Stayed 1 night in Oct 2025

10/10 Excellent

Christian

Stayed 1 night in Oct 2025

8/10 Good

James

Stayed 2 nights in Oct 2025

10/10 Excellent

Randy, Bethpage

Stayed 3 nights in Oct 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Stayed 3 nights in Oct 2025

8/10 Good

Lauren

Stayed 3 nights in Oct 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, room comfort
Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Stayed 2 nights in Oct 2025

10/10 Excellent

Qitang

Liked: Cleanliness
Stayed 2 nights in Oct 2025

6/10 Okay

Brandon

Travelled with partner
Liked: Cleanliness
This is a good place to stay for a short stay to visit Lucerne. It is pretty limited though. There is no desk service, check in is on a tablet, but for us the tablet was not working so we had to call a number and they walked us through how to activate a room card. The room is clean, but small and a little dated. The location is great and easy to walk to everything in town.
Stayed 1 night in Sep 2025

10/10 Excellent

babak

Stayed 1 night in Sep 2025

6/10 Okay

Marie Katarina

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location. I loved the room and all the extras—clean room and comfortable bed. Luzern is a tourist city, so why doesn’t the hotel use English? I received 5–6 emails from you, and I couldn’t understand any of them. The self check-in system doesn’t work. We were three different guests, and all of us had to call for help. Also, there’s no soundproofing from the hallway —you hear everything and get woken up constantly.
Stayed 1 night in Sep 2025

10/10 Excellent

Howard

Stayed 1 night in Sep 2025

10/10 Excellent

Devang

Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything.
Stayed 2 nights in Sep 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Stayed 1 night in Sep 2025

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Kathy

Liked: Cleanliness, property conditions & facilities
The check in process was fine once we got in the main building, but we had trouble getting in. There were so many emails I may of missed the entry code. Not a fan of auto entry.
Stayed 2 nights in Sep 2025

8/10 Good

Brett

Stayed 1 night in Aug 2025

8/10 Good

Dax

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We enjoyed our stay. The floor by the shower is wet due to the shower not having a door.
Stayed 1 night in Sep 2025

6/10 Okay

Vickie

Stayed 5 nights in Aug 2025

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Staff & service
We never came in contact with a hotel staff member, so there was no one to ask questions if needed. The location was fantastic, but very noisy both late into the evening and early morning. The room was clean and comfortable, other than the noise keeping you up late and waking you up early.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the location of the Hotel Schlüssel in the old town area of Luzern. Everything is within a 5 to 10 minute walk, and it is just enough off the beaten path to be away from the noisy crowds in other parts of town. There is also a pay laundromat just a street over which was very convenient and we made use of during our stay. There is no onsite staff, giving it more of the feel of a personal rental. This was never really an issue for us other than requesting two room keys at check in and only being able to make one. As an aside, i made another later the first day which worked, but then the original no longer functioned. We really appreciated the fan in the room for our use, which allowed us to keep it comfortable during our 4 day stay even with moderate heat during the day. During the night we also kept the window open with the fan on to bring in cool air but the proximity to the church next door and the bells which peal every 15 minutes all night long made this not a good of an idea. Having the window closed really made this a non issue for sleeping and there is definitely a pleasant historical vibe to their consistency. Loved staying in the city for it's charm and location, and the Hotel Schlüssel just added to the overall enjoyment of our visit.
View of the next door church from our room
The Hotel from just next to the church
Stayed 4 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the fact that this hotel does not have AC, due to historical rules because of the age of the building, this hotel was fantastic and can only be very highly recommended.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nick

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
An excellent property with central location to trains and busses but also in the heart of old town. Rooms are generously spatious and a sweet addition from the hosts is a free mini bar for coffee and light refreshment (beer, coke, water). Highly recommend!
Stayed 3 nights in Aug 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at Hotel Schlüssel! The staff was incredible and made us feel like family. We appreciated that we were just enough off the beaten path in a beautiful courtyard with a church dating back to 1270! It was quintessential and relaxing. The train station was less than a 10-minute walk, making it perfect for exploring Suisse. They also had an amazing restaurant, and we ended up eating there all three nights. I can't recommend this hotel enough! Thank you, Hotel Schlüssel, for making our experience exceptional!
Stayed 3 nights in Aug 2025