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The Marco Polo

4.0 star property

Photo gallery for The Marco Polo

Front of property
A neatly made bed with a rolled towel in the center, a pillow with a geometric pattern, and two bedside tables with lamps.
Front of property
Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Laundry room
The current price is NZ$203
includes taxes & fees
18 July - 19 July

Explore the area

View map
46 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪20 min walk‬
  • Place, Mackay Regional Botanic Gardens
    ‪2 min drive‬
  • Place, Bluewater Lagoon
    ‪4 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Standard King Room - Non-Smoking

A hotel room with a bed, a desk with chairs, a ceiling fan, and a painting on the wall.

Standard King Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard King Room

A hotel room with a bed, a desk with chairs, a ceiling fan, and a painting on the wall.

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard King Room

A neatly made bed with white linens, a bedside table with a lamp, and a chair.

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Spa Room

A modern hotel room with a large mirror, two seating areas, a bed, and a small table.

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Multiple Beds

A hotel room with a bed, two chairs, a desk, a television, a ceiling fan, and a window with curtains.

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Family Room

A bedroom with a bed, a bunk bed, a desk, a chair, a TV, and a door.

Standard Family Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Deluxe Family Room

A neatly arranged bedroom with a bed, bedside table, lamp, and a ceiling fan.

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Multiple Beds

A hotel room with a large bed, a desk with a flat-screen TV, a chair, and a ceiling fan.

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe King Room

A hotel room with a bed, bedside table, lamp, and a small round table with a plant.

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Mackay

At The Marco Polo you'll be within a 20-minute walk of Jubilee Park and 1.7 km (1.1 mi) from Caneland Central. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This business-friendly hotel offers concierge services, dry cleaning/laundry services and multilingual staff. Other amenities include laundry facilities, luggage storage and a front desk safe. There's also the convenience of free self parking. .Places within a 30-minute walk of this 4-property class West Mackay hotel include Mackay Enertainment and Convention Centre and Mackay Regional Botanic Gardens.

What's nearby

  • Caneland Central - 20 min walk - 1.7 km
  • Mackay Enertainment and Convention Centre - 20 min walk - 1.7 km
  • Mackay Regional Botanic Gardens - 2 min drive - 1.5 km
  • Harrup Park - 4 min drive - 2.2 km
  • Bluewater Lagoon - 4 min drive - 2.6 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪Hungry Jack's - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪KFC - ‬17 min walk
  • ‪KFC - ‬2 min drive
  • ‪Subway - ‬7 min walk

About this property

The Marco Polo

As a guest of The Marco Polo, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. The business-friendly The Marco Polo also features concierge services, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Free self parking is available.

This 4-star Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and complimentary bathrobes. Cable televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Similar properties

Outdoor pool, pool loungers
Mackay Oceanside Central Hotel
East Mackay
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 753 reviews
The price is NZ$161
includes taxes & fees
28 July - 29 July
Mackay Oceanside Central Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 15.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Is parking available at The Marco Polo?

Yep, The Marco Polo has a free self car park.

How much does it cost to stay at The Marco Polo?

As of 29 Jun 2026, prices found for a 1-night stay for 2 adults at The Marco Polo on 18 Jul 2026 start from NZ$203, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Marco Polo?

The closest beach to The Marco Polo is Blacks Beach Park (9.9 km).

Does The Marco Polo have a pool?

The Marco Polo has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 7:00 PM.

Is there a free airport shuttle available at The Marco Polo?

No, The Marco Polo does not offer an airport shuttle service.

What time are check-in & check-out at The Marco Polo?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Marco Polo?

No, only service animals are allowed.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 715 reviews
Rating 8 - Good. 212 out of 715 reviews
Rating 6 - Okay. 86 out of 715 reviews
Rating 4 - Poor. 21 out of 715 reviews
Rating 2 - Terrible. 21 out of 715 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here the spa room is really spacious super comfortable king bed Huge shower free parking and just a fue minutes from the cbd will stay here in a pinch when I’m passing through town that’s for sure 😎👍
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning was perfect, beautiful shower & the softest most amazing beds & pillows. It is the only motel we stay in when we go to Mackay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Staff were amazing and the room was perfect.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Nicole

Liked: Cleanliness, amenities
Staff courteous room clean very spacious
Stayed 1 night in Dec 2025
Verified

8/10 Good

Georgina

Liked: Cleanliness, staff & service, amenities
Comfortable room. Great to have the additional amenity of a microwave and small bench as well as crockery and cutlery. Fully covered parking right outside the room.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Vinaisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning was quite awesome.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Murray

Liked: Cleanliness, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcomed by very friendly staff who were accommodating to our early arrival and very impressed by the room cleanliness. Would absolutely stay again.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Barry

Liked: Property conditions & facilities, room comfort
The Manager/Owner he was very easy going he had an awesome attitude which has reflected through his staff who were very funny and hard workers which our rooms were clean during our stay clean towels everyday and air con was perfect. Our stay at Marco Polo was awesome
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, filled all our needs
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Georga

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and lovely workers, close and convenient
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, combfortable & quiet. I'll be staying here again. Cheers, Josh
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the city which was great for us
Stayed 1 night in May 2025
Verified

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will stay again .
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Mackay, i would definitely stay again.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Nimrat

Liked: Cleanliness, property conditions & facilities
Yes room was clean
Stayed 1 night in Dec 2025
Verified

8/10 Good

Marrianne

Liked: Staff & service, property conditions & facilities
Noisy as in flight path, but bearable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andre

A very good hostel, thank you
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

rex

Liked: Cleanliness, staff & service, amenities
Have stayed here previously and also at a lot of Motels in Mackay I must say the improvements at this property are exceptional Room was in impeccable condition spotless, bed very good and staff extremely friendly Well worth a visit!!!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The room was amazing. Will stay again.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Genevive

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and easy to reach.
Stayed 2 nights in May 2025