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Aparthotel

Riviera Mackay

4.0 star property
Aparthotel units in Mackay with kitchens and furnished balconies

Photo gallery for Riviera Mackay

Beach
One Bedroom Riverview Apartment with balcony | Living room
One Bedroom Riverview Apartment with balcony | Balcony
One Bedroom Riverview Apartment with balcony
42-inch LED TV with satellite channels, TV, DVD player

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
The current price is NZ$261
includes taxes & fees
19 Feb - 20 Feb

Explore the area

View map
5 - 7 Nelson St, Mackay, QLD, 4740
  • Place, Bluewater Lagoon
    ‪3 min walk‬
  • Place, Caneland Central
    ‪3 min walk‬
  • Place, Jubilee Park
    ‪7 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪12 min drive‬

Room options

View all photos for One Bedroom Riverview Apartment with balcony

One Bedroom Riverview Apartment with balcony | Living room

One Bedroom Riverview Apartment with balcony

  • River view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

One Bedroom Apartment with balcony

One Bedroom Apartment with balcony

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

42-inch LED TV with satellite channels, TV, DVD player

Two Bedroom Riverview Apartment with balcony

  • River view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 Queen Bed and 1 King Bed

View all photos for Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 Queen Bed and 1 King Bed

About the area

Mackay

Riviera Mackay places you in the centre of Mackay, steps from Bluewater Lagoon and within a short 5-minute stroll of Caneland Central. Highlights at this aparthotel include a rooftop terrace, and in-room kitchens and washers/dryers. .Each apartment is soundproofed and features an LED TV with satellite channels, along with free WiFi, a furnished balcony and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A living room, a DVD player and a ceiling fan are also available. Housekeeping is available once per stay. .This business-friendly aparthotel offers free WiFi in public areas, concierge services and a terrace. Added amenities include laundry facilities, barbecues and dry cleaning/laundry services. There's also the convenience of self parking. .Sights within a 10-minute walk of this 4-property class City Centre aparthotel include Artspace Mackay and Jubilee Park.
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What's nearby

  • Bluewater Lagoon - 3 min walk - 0.3 km
  • Caneland Central - 3 min walk - 0.3 km
  • Jubilee Park - 7 min walk - 0.6 km
  • Artspace Mackay - 7 min walk - 0.6 km
  • Mackay Enertainment and Convention Centre - 8 min walk - 0.7 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Hungry Jack's - ‬6 min walk
  • ‪Mojos - ‬8 min walk
  • ‪Austral Hotel - ‬5 min walk
  • ‪The Coffee Club Café - Caneland Central - ‬5 min walk
  • ‪The Bavarian - ‬6 min walk

About this property

Riviera Mackay

Aparthotel units in Mackay with kitchens and furnished balconies
As a guest of Riviera Mackay, you'll find a rooftop terrace, barbecue grills, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly Riviera Mackay also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Mackay aparthotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 11 levels
  • Built in 2015
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Lift
  • No smoking on site
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. This accommodation offers separate sitting areas and includes desks. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, designer toiletries and hairdryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (AUD 7 per day)
  • Uncovered extended parking on site (AUD 7 per day)
  • Limited on-site self parking

Family friendly

  • Cot: AUD 10 per stay

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Tea bags/instant coffee
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch LED TV with cable/satellite channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping available once per stay
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city centre
  • Near an outlet shopping centre
  • Near the airport
  • Near the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 11 floors
  • 28 units
  • Built in 2015
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50.00
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 per cent for credit card payments
The front desk is open from Monday to Friday (9:00 AM to 5:00 PM), Saturday to Saturday (9:00 AM to 5:00 PM) and Sunday to Sunday (9:00 AM to 4:00 PM)
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Reception hours are 10 AM-2 PM on public holidays.

Renovations and closures

The property will be renovating from 5 January 2026 to 13 February 2026 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 10.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riviera Mackay Apartment
Riviera Mackay
Riviera Mackay Mackay
Riviera Mackay Aparthotel
Riviera Mackay Aparthotel Mackay

Frequently asked questions

What is the cancellation policy at Riviera Mackay?

Riviera Mackay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Riviera Mackay?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at Riviera Mackay on 19 Feb 2026 start from NZ$260.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Riviera Mackay?

Yep, Riviera Mackay has an uncovered self car park for AUD 7 per day. A self car park is also available, for a fee. Uncovered extended parking costs AUD 7 per day.

Are there any beaches close to Riviera Mackay?

The closest beach to Riviera Mackay is Blacks Beach Park (8.4 km).

Is Riviera Mackay family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as cots/infant beds in the guestrooms, it's no surprise that Riviera Mackay is a hit with families.

Is there a free airport shuttle available at Riviera Mackay?

No, Riviera Mackay does not offer an airport shuttle service.

What time are check-in & check-out at Riviera Mackay?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Riviera Mackay?

No, only service animals are allowed.

Riviera Mackay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 312 out of 450 reviews
Rating 8 - Good. 98 out of 450 reviews
Rating 6 - Okay. 23 out of 450 reviews
Rating 4 - Poor. 16 out of 450 reviews
Rating 2 - Terrible. 1 out of 450 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Michae

Liked: Cleanliness, amenities, property conditions & facilities
room was perfect. great view
Stayed 1 night in Jan 2026

4/10 Poor

Grant, Redcliffe

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing
Stayed 2 nights in Dec 2025

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.
Stayed 3 nights in Nov 2025

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, room comfort
As always i enjoy my stay here.
Stayed 7 nights in Oct 2025

8/10 Good

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Stayed 12 nights in Sep 2025

6/10 Okay

Craig

Business traveller
Disliked: Cleanliness
Rooms and balcony needed a better clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Clive

Liked: Cleanliness, room comfort

2nd stay

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Stayed 1 night in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Nikki is great
Stayed 3 nights in Sep 2025

8/10 Good

Paris

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Was a nice and quiet room and very spacious
Stayed 4 nights in Aug 2025

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Phil

Business traveller
Stayed 1 night in Jul 2025

10/10 Excellent

I

Liked: Cleanliness, room comfort

Great location and wonderful room

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Stayed 6 nights in Jun 2025

8/10 Good

Simon

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Miguel

Travelled with family
Stayed 1 night in Jun 2025

10/10 Excellent

Kylie

Stayed 1 night in Jun 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anne

Liked: Cleanliness, room comfort
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Stayed 1 night in May 2025

6/10 Okay

Darren

Liked: Property conditions & facilities
you could hear people in other rooms at 5am in the morning
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer, Balmain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception was lovely
Stayed 1 night in Apr 2025

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, room comfort

Satisfaction.

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Stayed 7 nights in Mar 2025

6/10 Okay

Heath

Stayed 2 nights in Feb 2025

8/10 Good

Zaneta, Bowen

Travelled with family, Business traveller
There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Stayed 2 nights in Dec 2024