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ibis Mackay

4.0 star property
Hotel in Mackay with fitness centre and 24-hour business centre

Photo gallery for ibis Mackay

Outdoor pool, pool loungers
Breakfast, lunch served; Modern European cuisine, al fresco dining
Lobby sitting area
Front of property – evening/night
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pool
  • Breakfast available
  • 24/7 front desk
The current price is NZ$163
includes taxes & fees
21 Nov - 22 Nov

Explore the area

View map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740
  • Place, Harrup Park
    ‪5 min drive‬
  • Place, Caneland Central
    ‪6 min drive‬
  • Place, Mackay Base Hospital
    ‪7 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪2 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(45 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Mackay

At ibis Mackay you'll be 3.6 km (2.2 mi) from Bakers Creek Conservation Park and 3.9 km (2.4 mi) from Mackay Basketball Stadium. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .TurBARlence serves Modern European cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool, gym and pool loungers. Business amenities include a meeting room and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of free self parking. .With a stay at this 4-property class South Mackay hotel, you'll be 4 km (2.5 mi) from BB Print Stadium and 4.2 km (2.6 mi) from Harrup Park.

What's nearby

  • Harrup Park - 5 min drive - 3.7 km
  • Mackay Enertainment and Convention Centre - 6 min drive - 4.8 km
  • Caneland Central - 6 min drive - 5.2 km
  • Mackay Base Hospital - 7 min drive - 4.8 km
  • Mackay Marina Village & Shipyard - 15 min drive - 12.1 km

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 3 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪BP - ‬8 min drive
  • ‪Metropolitan Hotel - ‬8 min drive
  • ‪KFC - ‬6 min drive

About this property

ibis Mackay

Hotel in Mackay with fitness centre and 24-hour business centre
Ibis Mackay offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and a meeting room are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly ibis Mackay. Free self parking is available.

This 4-star Mackay hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 7 levels
  • Built in 2015
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

What is the cancellation policy at ibis Mackay?

Ibis Mackay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ibis Mackay?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at ibis Mackay on 21 Nov 2025 start from NZ$163.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ibis Mackay?

Yep, ibis Mackay has a free self car park.

Are there any beaches close to ibis Mackay?

The closest beach to ibis Mackay is Eimeo Beach (15.8 km).

Does ibis Mackay have a pool?

Ibis Mackay has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes ibis Mackay a romantic place to stay?

Al fresco dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at ibis Mackay.

Does ibis Mackay serve breakfast?

Yeah, buffet breakfast is served daily from 6 AM to 10 AM.

Is there a free airport shuttle available at ibis Mackay?

No, ibis Mackay does not offer an airport shuttle service.

Is there a bar or restaurant at ibis Mackay?

Yep, they've got a lounge bar and an onsite restaurant that serves Modern European cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at ibis Mackay?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at ibis Mackay?

No, only service animals are allowed.

ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 298 out of 548 reviews
Rating 8 - Good. 175 out of 548 reviews
Rating 6 - Okay. 38 out of 548 reviews
Rating 4 - Poor. 22 out of 548 reviews
Rating 2 - Terrible. 15 out of 548 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Benjamin Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Only 1 staff member on check-in. Waiting for over 1/2 hour to check in.
Stayed 1 night in Oct 2025

6/10 Okay

Chuva

Stayed 3 nights in Sep 2025

4/10 Poor

Des

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only if you must.
Stayed 1 night in Sep 2025

6/10 Okay

Russ

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is first class and very clean however having to wait 90 minutes for my room service meal was of concern. Not only was it late but cold.
Stayed 3 nights in Aug 2025

6/10 Okay

David

Liked: Cleanliness, amenities
Staff were ok, but not overly friendly. Shortage of available mugs at the breakfast bar on day 1. Room was good - liked the little office nook near the window
Stayed 2 nights in Aug 2025

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a clean, peaceful place to stop for 36hours and catch-up on busy work and get some rest. Exactly what I was looking
Stayed 2 nights in Jul 2025

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

James

Business traveller
Liked: Staff & service

Average all round at most

I arrived obviously at a busy time. 4 waiting to check in when I arrived and four more after me. One staff member doing check ins and was having technical difficulties with equipment. He really did his best not his fault but why was he on his own at a busy time. Surely the hotel knows its peak hours and should staff accordingly. Hotel itself feels grubby and tired. Drained chairs by lifts etc. Restaurant and bar staff in particular excellent.
Stayed 1 night in Jul 2025

6/10 Okay

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great for an early morning flights. My only complaint is that the rooms claim to be sound proof but from about 6am there were people out in the hallway talking loudly and opening and closing doors constantly.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Rohan

Travelled with partner
Liked: Amenities, property conditions & facilities
You need to fix up how you have to drive through the airport to go round to the back of the parking cause it’s a pain when you have to drive through when people are getting dropped off or picked up from the airport
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Stayed 1 night in Jun 2025

8/10 Good

Mahmood

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit smaller, everything else is good
Stayed 1 night in Jun 2025

4/10 Poor

Matty

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Warrick

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
close to airport
Stayed 2 nights in May 2025

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Room was clean and tidy, functional layout
Stayed 2 nights in May 2025

2/10 Terrible

Daniel

Poor reception
Stayed 1 night in May 2025

6/10 Okay

Litsa

Stayed 2 nights in May 2025

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in May 2025

10/10 Excellent

Rebecca, Mackay

Stayed 1 night in May 2025

4/10 Poor

Natasha

Stayed 1 night in May 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Early flight so great location. Rooms are small and very compact. Shower in particular is very small, elbows hit.
Stayed 1 night in May 2025

8/10 Good

Janelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Taleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025