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 Mackay •1 Room
 Mackay • 1 Room
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Cool Palms Motel

2.5-star property
4 Nebo Road, West Mackay, QLD 0508 053 286
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4.1 out of 5
Very good!
See all 112 wotif Reviews

"Although the rates are cheap theres a reason for that its right next to a busy roadway. You hear everything from spastics doing burnouts at the traffi ... " More

By a verified traveller on Thu 25 Apr 2024

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Hotel Description

At Cool Palms Motel you'll be within just a 15-minute stroll of Jubilee Park and Mackay Enertainment and Convention Centre. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

This motel offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. Each morning continental breakfast is available. There's also the convenience of free self parking.

Sights within a 20-minute walk of this West Mackay motel include Caneland Central and Bluewater Lagoon.

Queen + Single Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Self Contained (sleeps 4)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Queen + Single

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Large Family Self Contained (sleeps 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Cool Palms Motel ratings based on 112 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cool Palms Motel

Everyone (65) Couples (7) Family (30)
3 out of 5
Although the rates are cheap theres a reason for that its right next to a busy roadway. You hear everything from spastics doing burnouts at the traffic lights right out the front of the motel to buses amd noisy harleys ripping past if your looking for a restful nights sleep it aint here. Other than that the rooms are on and clean as they say you get what you pay for.

Posted by on 25 Apr. 2024

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5 out of 5
Me and my fiance really enjoyed our stay! Thank you!

Posted by on 24 Feb. 2024

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Comment from Hotel Management

4 Mar. 2024 by Wayne and Anne

Hi, thanks so much for your review and comments we do appreciate them.

5 out of 5
kind

Posted by on 14 Jan. 2024

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Comment from Hotel Management

27 Jan. 2024 by Wayne and Anne

Thanks Yosep, we do appreciate your review and thanks for the amazing score.

3 out of 5
.

Posted by on 6 Jan. 2024

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Comment from Hotel Management

21 Feb. 2024 by Wayne and Anne

Thanks Leon

5 out of 5

Posted by on 1 Nov. 2023

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Comment from Hotel Management

3 Dec. 2023 by Wayne and Anne

Thanks Jamie, we hope to see you again.

5 out of 5
Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville

Posted by on 13 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by Wayne and Anne

Thanks for the really lovely review and comments Kaye, we do appreciate them

4 out of 5
It was pretty good value for money. For the price, it was clean, pretty modern renovation, well kept, parking, not a bad location close to Canelands shops and the city centre. Absolutely no complaints, as a cheap and cheerful it scores well. In fact you could quite easily be charged twice as much for something that good. We arrived late, and they did a great job on the key in the lock box, and the owners live on site if you're desperate, you can ring them on the main line after hours. Highly recommended for a work activity or quick visit, and nice people running it and cleaning etc (hey it's Mackay, of course people are nice). Of course dear Mackay is absolutely a hard working industrial heartland of mining and agriculture, don't expect it to be a tourist paradise like Cairns, because it's not.

Posted by on 11 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by Wayne and Anne

Your comments were amazing and so nice to hear Richard, our team do work hard to present the motel as best we can. Thanks so much for taking the time to review us.

4 out of 5
The property itself wasnt anything spectacular. Pretty good for the price really. The owner was a little stand-offish and wasnt very welcoming. The cleaning staff the morning we were leaving, were friendlier. Would go back though.

Posted by on 30 Sep. 2023

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Comment from Hotel Management

1 Oct. 2023 by Wayne and Anne

Hi Louise, thanks for taking the time to leave us your review and comments. Yes we are an older motel not a flashy hotel but we try our best to provide a welcoming stop over for our guests plus we do have long stays as well and lots of repeat guests which is wonderful.

4 out of 5

Posted by on 8 Sep. 2023

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Comment from Hotel Management

1 Oct. 2023 by Wayne and Anne

Thanks Max

3 out of 5

Posted by on 7 Aug. 2023

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Comment from Hotel Management

3 Sep. 2023 by Wayne and Anne

Thank for the review

About the Cool Palms Motel

Location 4 Nebo Road, West Mackay, QLD 4740

Property Features

As a guest of Cool Palms Motel, you'll find an outdoor pool, a terrace, and barbecue grills. WiFi is free in public spaces. Cool Palms Motel also features a vending machine, a garden, and a picnic area. Free self parking is available. Smoking is allowed in designated areas at this Mackay motel.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mackay Station (4.1 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Cool Palms Motel offers 14 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Irons/ironing boards and hair dryers can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Hair dryer available
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 8 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 8 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property is not currently implementing any enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 9.00 for adults and AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Palms Motel Mackay
  • Cool Palms Motel
  • Cool Palms Mackay
  • Cool Palms
  • Cool Palms Motel West Mackay
  • Cool Palms West Mackay
  • Cool Palms Motel Motel
  • Cool Palms Motel West Mackay
  • Cool Palms Motel Motel West Mackay
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.