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Marriott Madison West

3.5 star property
Hotel with an indoor pool, in the vicinity of University of Wisconsin-Madison

Photo gallery for Marriott Madison West

View from property
Breakfast, lunch, dinner served; American cuisine
Meeting facility
Reception
Premium bedding, individually furnished, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$233
includes taxes & fees
20 Jan - 21 Jan 2026

Explore the area

View map
1313 John Q Hammons Dr, Madison, WI, 53562
  • Place, Capital Brewery
    ‪16 min walk‬
  • Place, Pleasant View Golf Course
    ‪20 min walk‬
  • Place, National Mustard Museum
    ‪2 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, individually furnished, desk, laptop workspace

Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(19 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed

Premium bedding, individually furnished, desk, laptop workspace

Club Room, 1 King Bed with Sofa bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Corner

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom, Corner

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Separate bedroom
Premium bedding
Shower/bath combination
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, individually furnished, desk, laptop workspace

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(20 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds

Premium bedding, individually furnished, desk, laptop workspace

Club Room, 2 Queen Beds

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom

Premium bedding, individually furnished, desk, laptop workspace

Club Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living area

Club Suite, 1 Bedroom

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 King Bed with Sofa bed

Premium bedding, individually furnished, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, individually furnished, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Premium bedding, individually furnished, desk, laptop workspace

Club Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, individually furnished, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, individually furnished, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Premium bedding, individually furnished, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Premium bedding, individually furnished, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, individually furnished, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

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Reception

Hampton Inn & Suites Madison-West

Madison
  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, 1,010 reviews
The price is NZ$139
includes taxes & fees
9 Jan - 10 Jan 2026
Hampton Inn & Suites Madison-West

About the area

Madison

At Marriott Madison West, you'll be 8.6 km (5.3 mi) from University of Wisconsin-Madison and 10.8 km (6.7 mi) from University of Wisconsin Hospital and Clinics. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The restaurant, Falling Water Cafe, serves American cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 50000 square feet (4645 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of a bus station shuttle. .Sights within a 15-minute drive of this Madison hotel include Camp Randall Stadium and University Ridge Golf Course.

What's nearby

  • Capital Brewery - 16 min walk - 1.4 km
  • Pleasant View Golf Course - 20 min walk - 1.7 km
  • National Mustard Museum - 2 min drive - 1.8 km
  • University of Wisconsin-Madison - 11 min drive - 9.7 km
  • Camp Randall Stadium - 13 min drive - 11.5 km

Getting around

  • Madison Station - 19 min drive
  • Dane County Regional Airport (MSN) - 23 min drive

Restaurants

  • ‪Taco Bell - ‬19 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪IHOP - ‬3 min drive
  • ‪Cooper’s Hawk Winery & Restaurant - ‬7 min walk
  • ‪Monk's Bar & Grill - ‬20 min walk

About this property

Marriott Madison West

Hotel with an indoor pool, in the vicinity of University of Wisconsin-Madison
Marriott Madison West offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 12 meeting rooms. Event space at this hotel measures 50000 square feet (4645 square metres) and includes a conference centre. The business-friendly Marriott Madison West also features laundry facilities, express check-in, and room service (during limited hours). Parking is available for a fee.

This Madison hotel is smoke free.

  • 1 building
  • 292 guestrooms or units
  • 10 levels
  • 50000 sq ft of conference space
  • 4645 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Marriott Madison West offers 292 accommodations with coffee/tea makers and complimentary newspapers. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Holiday Inn Hotel & Suites Madison West - Middleton by IHG
  • Pool
  • Free airport shuttle
  • Kids’ pool
  • Water slide
4.3 out of 5, Excellent, 450 reviews
The price is NZ$158
includes taxes & fees
22 Dec - 23 Dec
Holiday Inn Hotel & Suites Madison West - Middleton by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 12.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Falling Water Cafe

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (50,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night (maximum USD 155 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 14.95 per person
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Self-parking fee: USD 10.00 per night
  • Pet fee: USD 50 per accommodation, per night (maximum USD155 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Madison West Marriott
Marriott Hotel Madison West
Marriott Madison West
Marriott Hotel Middleton
Marriott Madison West Hotel Middleton
Marriott Middleton
Middleton Marriott
Marriott Madison West Hotel
Marriott Madison West Hotel
Marriott Madison West Madison
Marriott Madison West Hotel Madison

Frequently asked questions

What is the cancellation policy at Marriott Madison West?

Marriott Madison West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marriott Madison West?

As of 20 Dec 2025, prices found for a 1-night stay for 2 adults at Marriott Madison West on 20 Jan 2026 start from NZ$232.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marriott Madison West?

Yep, Marriott Madison West has a self car park for USD 10.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Marriott Madison West?

The closest beach to Marriott Madison West is Spring Harbor Beach (4.5 km).

Does Marriott Madison West have a pool?

Marriott Madison West has an indoor pool.

What makes Marriott Madison West a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Marriott Madison West.

Is Marriott Madison West family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Marriott Madison West is a hit with families.

Does Marriott Madison West serve breakfast?

Yep, buffet breakfast is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Marriott Madison West?

No, Marriott Madison West does not offer an airport shuttle service.

Is there a bar or restaurant at Marriott Madison West?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Marriott Madison West?

Check-in begins at 4:00 PM. Check-out time is noon.

Marriott Madison West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 394 out of 766 reviews
Rating 8 - Good. 199 out of 766 reviews
Rating 6 - Okay. 83 out of 766 reviews
Rating 4 - Poor. 51 out of 766 reviews
Rating 2 - Terrible. 39 out of 766 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrii

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrii

Stayed 2 nights in Sep 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with courteous staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Monty

Stayed 1 night in Sep 2025

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Kinga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, nice.
Stayed 2 nights in Aug 2025

6/10 Okay

Linda

Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Stayed 1 night in Aug 2025

8/10 Good

Steven

Stayed 4 nights in Aug 2025

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I didn’t know I would be charged $10 for parking or $25 for incidentals
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Meng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
need more renovation
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and great beds!
Stayed 2 nights in Jul 2025

2/10 Terrible

Sarah

Stayed 2 nights in Jul 2025

4/10 Poor

Maryann

Travelled with family
Disliked: Amenities
No hand soap in the bathroom out first day, had to go into shower and get body wash to wash Second day room had been serviced but the beds not made There for convention and no lunch available on site. Trash not removed after the first day so it was overflowing when returning for the 2nd day When returning the 3rd day the garbage bag was removed but not replaced took 2 hours to finally get one Convention full of women and public bathrooms had stalls out of order. No soap in dispensers Enjoyed the convention but facility support was awful. Won’t be back
Stayed 3 nights in Jul 2025

8/10 Good

Maryann

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was fine. Not enough parking at the hotel and restaurant was not open for lunch time.
Stayed 2 nights in Jul 2025

4/10 Poor

Tara

Travelled with group
Disliked: Property conditions & facilities
I did an early check in which I did not get as my room was not ready. It was JUST ready at 4pm check in time. The garbages out front were over flowing it was nasty! They had way too much going on at that hotel and not enough staff. Maybe consider my NOT hosting a beauty pageant on the same weekend Madison is holding a Morgan Wallen concert?
Stayed 1 night in Jun 2025

6/10 Okay

ava

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

heidi

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately the hotel was way overbooked that night, and the rooms were not being cleaned fast enough. It was the perfect storm. I checked in online two days before and said we were arriving early at 1pm. We checked in then and the two rooms were not available. They said rooms would be ready by 3pm on our apps. At three pm we came back and had to wait in line again for 30 min and finally at 4:40pm as we stood there and spoke to sometime at the desk, one room was assigned to us as we said we had a concert to go to in 40 mins and needed to get ready. We had to downgrade and get a smaller room to make this happen. The second room that was reserved was not available until 8pm at night and we had already left for the concert. We were not able to shower which was frustrating. I am a Marriot member and I have never felt like I have had to beg for a hotel room. There were people ahead of us in the line that were told they needed to go back and call Expedia to bump them to another hotel as they were overbooked at the hotel. The staff at the desk tried but they were overwhelmed at the chaos not site why there was no supervisor helping or better management if the cleaning or check in process.
Stayed 1 night in Jun 2025

10/10 Excellent

Julianne

Stayed 1 night in Jun 2025

6/10 Okay

Margaret

Travelled with group
The room was decent but the check in process was one of the worst I’ve ever seen. We got there at check in time 4pm and the line was crazy long. I think we waited 40 minutes before finally getting our room. Besides that was worth a quick one night stay for a good price. Would stay again.
Stayed 1 night in Jun 2025

2/10 Terrible

Diana

Stayed 1 night in Jun 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Only 1 complaint

The only complaint is the elevators. We waited 32 minutes for an elevatir that we fit in! I had a luggage bag and a travel closet, so the stairs were not an option. They need more and bigger elevators.
Stayed 3 nights in Jun 2025

2/10 Terrible

Katie

Travelled with family
Disliked: Staff & service
Very unorganized staff/hotel. Check in was messy, slow, and we didn’t get the room we reserved and paid top dollar for. We also had no towels in our room and when I called the front desk I was told they ran out of towels! I had to wait over an hour to get a towel to shower! Also only 2 elevators for the entire hotel so took sometimes 20 minutes just to get on an elevator. Do NOT recommend this hotel. At $450 I would expect a much better experience.
Stayed 1 night in Jun 2025

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities
Got there at 4 for check in. No rooms ready and cleaning staff was still at 10 rooms. Such a beautiful huge hotel with crappy planners
Stayed 1 night in Jun 2025