2/10 Terrible
Qiong
Travelled with family
30 Jan 2025
The apartment is well located, very close to Boxhill Shopping centre and central station. We were offered an apartment on 20th floor with good views. Overall the apartment is clean but one of the bathrooms had been very smelly throughout our stay so we had been using only one bathroom for 6 days. Furthermore, I have found the reception exceptionally hard to reach over the phone. We checked out on 8/1/25 and it has been over 20 days that they have not released the safety deposit that was taken on 2/1/25. They answered my call once in 22 days and ignored all my other calls. They falsely claimed that they processed the refund of my safety deposit on 8/1/25 and asked me to speak to my bank for more details. My bank later advised me that this holding funds has not been released by merchant end yet. I have found the communication difficult and inefficient and this is very disappointing.
Qiong
Stayed 6 nights in Jan 2025