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4.2 out of 5

"Great position to Hardware lane " More

By a verified traveller on Wed 27 Dec 2023

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Novotel Melbourne Central. Within just a 10-minute stroll, you'll find Melbourne Central and Queen Victoria Market. Highlights at this hotel include a restaurant, a 24-hour gym, and a bar/lounge.

This smoke-free hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include concierge services, a 24-hour front desk, and a garden. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4.5-star Melbourne Central Business District hotel include Bourke Street Mall and SEA LIFE Melbourne.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$177* Per night/room 1 Apr. - 2 Apr.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Melbourne Central ratings based on 148 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Melbourne Central

Everyone (73) Couples (24) Family (27)
4 out of 5

Posted by on 25 Feb. 2024

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Comment from Hotel Management

9 Mar. 2024 by Agus

Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

4 out of 5

Posted by on 29 Dec. 2023

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Comment from Hotel Management

10 Feb. 2024 by Widhidarma

Dear Kang,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

5 out of 5
Great position to Hardware lane

Posted by on 27 Dec. 2023

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Comment from Hotel Management

10 Feb. 2024 by Widhidarma

Dear Chris,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

3 out of 5

Posted by on 1 Dec. 2023

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Comment from Hotel Management

10 Feb. 2024 by Widhidarma

Dear Mr. Gregory,Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel Melbourne Central

4 out of 5
James Concierge was helpful and friendly

Posted by on 30 Nov. 2023

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Comment from Hotel Management

10 Feb. 2024 by Widhidarma

Dear Shane,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel Melbourne Central

4 out of 5
Nice central quiet location - park the car and walk or use the trams . Friendly staff snd clean rooms

Posted by on 12 Nov. 2023

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Comment from Hotel Management

28 Nov. 2023 by Shivani

Dear Sandra,Thank you for your kind feedback! We're delighted to hear you enjoyed our central and quiet location. It's great to know you found our staff friendly and rooms clean. We strive to provide a convenient and pleasant stay. Looking forward to welcoming you back soon!Sincerely,Shivani GuptaHotel Manager

5 out of 5
This was the perfect weekend getaway and accessible to the city. The staff were friendly and welcoming.

Posted by on 22 Oct. 2023

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Comment from Hotel Management

25 Oct. 2023 by Isabella

Dear Susannah,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Isabella

5 out of 5
Very welcoming and helpful service

Posted by on 20 Sep. 2023

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Comment from Hotel Management

28 Nov. 2023 by Shivani

Dear Alastair,Thank you for your valuable feedback! We're delighted to hear that you found our service welcoming and helpful. Your satisfaction is our top priority, and we look forward to serving you again soon. If you have any further feedback or suggestions, feel free to share. Sincerely,Shivani GuptaHotel Manager

3 out of 5

Posted by on 7 Jul. 2023

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Comment from Hotel Management

12 Aug. 2023 by Isabella

Dear Gurpreet, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Isabella

5 out of 5
Really clean modern friendly staff

Posted by on 5 Jul. 2023

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Comment from Hotel Management

12 Aug. 2023 by Isabella

Dear Lolita, Thank you for leaving this lovely review, hope to see you again soon.Regards, Isabella

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 3 meeting rooms. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Melbourne Central. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne hotel is smoke free.

  • 213 guestrooms or units
  • Built in 2018
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Melbourne Central offers 213 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Novotel Melbourne Central has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 25 for adults and AUD 25 for children
  • Airport shuttle fee: AUD 15 per person (one-way)
  • Valet parking fee: AUD 60 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Melbourne Central Opening November 2018 Hotel
  • Novotel Central Opening November 2018 Hotel
  • Novotel Melbourne Central Opening November 2018
  • Novotel Central Opening November 2018
  • Novotel Melbourne Central Hotel
  • Novotel Central Hotel
  • Novotel Melbourne Central (Opening November 2018)
  • Novotel Melbourne Central
  • Novotel Melbourne Central Hotel
  • Novotel Melbourne Central Melbourne
  • Novotel Melbourne Central Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.