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Best Western Melbourne City

Property class: 3.5

Photo gallery for Best Western Melbourne City

A reception area with a reception desk, two staff members, a bicycle, and seating area.
A modern hotel room with a brick accent wall, a large bed with white linens, a flat-screen TV on a wooden stand, and a nightstand with a lamp.
A modern cafe with wooden tables, brick walls, and a variety of plants.
A modern lobby with a brick wall, a bookshelf, seating area, and a staircase.
A bedroom with a large bed, a view of a garden through a sliding door, and a small table with chairs outside.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Room service
The current price is NZ$125
includes taxes & fees
13 Sept - 14 Sept

Explore the area

View map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a patterned headboard, a bathroom with a sink and mirror, and an air conditioning unit.

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard King Room

Soundproofing, iron/ironing board, free WiFi, individually decorated

Standard King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a mirror, a wardrobe, and a bathroom.

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Matchbox

A hotel room with a bed, bedside table, lamp, and a television mounted on the wall.

Matchbox

8.2 out of 10
Very good
(68 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Non Smoking

A hotel room with a bed, a desk with a TV, a mirror, and a window with curtains.

Standard Room, 3 Single Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a lamp, a TV, and a window with curtains.

Standard Twin Room

7.6 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Shoebox

A hotel room with a large bed, a headboard with a decorative pattern, a window with curtains, and a bedside table with a lamp and a sign.

Shoebox

8.4 out of 10
Very good
(90 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Rooftop Apartment

A hotel room with a bed, a wardrobe, a small seating area, and a window.

Rooftop Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard King Room

A hotel room with a bed, a desk, a lamp, and a window with a view of a building.

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

A modern hotel room with a large bed, a desk with a TV, a brick accent wall, and a view through a glass door.

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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8.8 out of 10, Excellent, 1,326 reviews
The price is NZ$209
includes taxes & fees
13 Sept - 14 Sept
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About the area

Melbourne

Best Western Melbourne City puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Convention and Exhibition Centre and Crown Casino. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Stubby, is open for breakfast, brunch, lunch and dinner. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. .Places within a 30-minute walk of this 3.5-property class Melbourne Central Business District hotel include Marvel Stadium and Melbourne Central.

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.3 km
  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Marvel Stadium - 10 min walk - 0.9 km
  • Melbourne Central - 15 min walk - 1.3 km

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Quarterhouse - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Only Coffee Project - ‬4 min walk
  • ‪Waterside Hotel - ‬3 min walk
  • ‪Hardware Société - ‬3 min walk

About this property

Best Western Melbourne City

Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and change of towels can be requested.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Designated smoking areas
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from 1 April 2027 to 31 July 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Are there any beaches close to Best Western Melbourne City?

The closest beach to Best Western Melbourne City is St Kilda Beach (5.7 km).

How much does it cost to stay at Best Western Melbourne City?

As of 8 Sept 2026, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on 13 Sept 2026 start from NZ$125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Melbourne City serve breakfast?

You bet, cooked-to-order breakfast is on offer weekdays between 6:30 AM and 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Best Western Melbourne City?

No, Best Western Melbourne City does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Melbourne City?

Yep, you can grab a meal at Best Western Melbourne City's onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Best Western Melbourne City?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Melbourne City?

No, only service animals are allowed.

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 386 out of 1003 reviews
Rating 8 - Good. 396 out of 1003 reviews
Rating 6 - Okay. 141 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location loved it
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Kathy-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Meegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Tran stops nearby. Lovely staff. Basic rooms but that’s all I need!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean. Friendly staff. Great location.
Stayed 1 night in May 2026
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean in great location. Good food activities in area. Good public transportation
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to everything I needed. Staff were friendly and I enjoyed the on-site bar and restaurant, the food was tasty.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Priyasuthan David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with a nice little room. It’s a good option near Southern Cross station. The staff were very good too
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, early check in, always stay there when in Melbourne
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable price
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very friendly Bed was great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and comfortable
Stayed 1 night in May 2026
Verified review

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Room service efficient and reliable, room small but tidy and location fantastic with great access to trams and restauramts
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Zinedine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine price wise and convenient location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for basic, clean overnight accommodation for myself only, near a venue I was to attend. Not a huge room, but ideal for my needs with a single bed and a private bathroom and toilet. Extremely helpful and courteous staff on hand 24/7. Handy to have a cafe open from 7am on the ground floor, unsure if this is actually part of the hotel or a private business. But perfect location. Will definitely look at this hotel again if I need accommodation in that area. Thank you !
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay at BW Melbourne. It is close to all the places I like to go to.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Debbie

Liked: Cleanliness, amenities
Staff were amazing and location was perfect
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, neat and modern. Easy walking distance to trams and Southern Cross Station.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy walk from southern cross station
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall nice room but very basic and very small. Extremely loud exhaust fan in bathroom. Well priced
Stayed 1 night in May 2026
Verified review

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service
Very small room. Cold showers. Very basic. Staff helpful and friendly.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Maree

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities
Staff were great. Room was clean Comfortable bed Very quiet
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities
Convenient location Good value for single traveller with basic but adequate facilities. Staff were very accommodating when I left my luggage on arriving early and it had been put in the room. 11am check out was a bonus.
Stayed 2 nights in Mar 2026