"Great location. Delicious breakfast available. Clean and modern rooms. Lovely staff. Will stay here again. " More
The restaurant, Great Room Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Business amenities include 4 meeting rooms and a 24-hour business center. Other amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. There's also the convenience of self parking.
Attractions within a 15-minute walk of this 4-star Southbank hotel include Crown Casino and Melbourne Convention and Exhibition Centre.
29 Mar. 2024 by Nav
Hi Donna,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our prime location, delicious breakfast, clean and modern rooms, and the friendliness of our staff. It's our top priority to ensure our guests have a memorable stay, and we're so glad to know we've achieved this with you. We look forward to welcoming you back for another great stay in the near future!Regards,Navpreet KaurDuty Manager
23 Mar. 2024 by Nav
Dear Nathan,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager
23 Mar. 2024 by Nav
Dear Jamie,I hope this email finds you well.I wanted to personally reach out to you regarding your recent stay with us and express my sincere apologies for the inconvenience you experienced during the check-in process. It deeply concerns us to hear that you had to endure such a lengthy wait, especially with your young children, and I want to assure you that we take your feedback seriously.Please accept our heartfelt apologies for the stress and frustration this situation may have caused you and your family. We understand that waiting in line for over an hour is unacceptable, and it certainly does not reflect the level of service we strive to provide.We are currently investigating the reasons behind the extended wait time to ensure that measures are taken to prevent such occurrences in the future. Our goal is to streamline our check-in process and minimize wait times for all our guests, particularly those with young children.Once again, I apologize for the delay during check-in and any negative impact it had on your stay. Your feedback is invaluable to us as we continuously strive to improve our services and ensure a seamless experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Navpreet Kaur
23 Mar. 2024 by Nav
Dear Shannon,I hope this message finds you well, although I regret the circumstances that have led to it.I am writing to extend my sincerest apologies for the inconvenience you experienced due to the unavailability of room service during your recent stay with us. Additionally, I apologize for the limited food options that forced you to seek dining alternatives outside of the hotel. Your feedback is invaluable to us, and it is deeply disappointing to learn that we failed to provide you with the level of service and convenience you rightfully expected.Please rest assured that your comments have been shared with our management team, and we are taking immediate steps to address the issues you raised. We understand the importance of offering a variety of dining options to our guests, including room service, and we are committed to rectifying this oversight to ensure a more enjoyable and convenient experience for all future guests.Once again, I apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback is invaluable to us as we strive to continually improve our services and offerings.Thank you for your understanding, and I hope to have the opportunity to welcome you back and restore your faith in our hotel.Warm regards,Navpreet Kaur
23 Mar. 2024 by Nav
Dear Deanne,I hope this message finds you well.First and foremost, I would like to extend my sincere apologies for the delay you experienced during the check-in process upon your arrival on Saturday, February 24, 2024. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused you.I understand how disappointing it can be to encounter such delays, especially when you have plans and are eager to begin your stay with us. Please rest assured that we are taking steps to address the issue to ensure that similar situations are avoided in the future.I am pleased to hear that despite the delay, you found our hotel to be in a great location and very clean. Additionally, I appreciate your kind words regarding the receptionist who assisted you during your check-in process. Providing exceptional service is at the forefront of what we do, and it's wonderful to hear that she exceeded your expectations with her polite and amazing attitude.I wholeheartedly agree that outstanding service should be recognized and rewarded. I will ensure that your commendation is passed along to the appropriate team members and management for acknowledgment.Once again, please accept my apologies for the inconvenience you experienced. We truly appreciate your understanding and patience. If there is anything else we can do to make your future stays more enjoyable or if you have any further feedback to share, please do not hesitate to contact us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a seamless and enjoyable experience in the future.Warm regards,Navpreet Kaur
23 Mar. 2024 by Nav
Dear Jacqui,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager
23 Mar. 2024 by Nav
Dear Ramon,I hope this email finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We truly appreciate hearing about your experience and are delighted to learn that you had a nice stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's always rewarding to know that we've succeeded in doing so. Your kind words serve as a great source of motivation for our team to continue delivering outstanding hospitality to all our guests.We're thrilled that you enjoyed your time with us, and we look forward to the opportunity of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive experience. We truly value your patronage and hope to have the pleasure of hosting you again soon.Warm regards,Navpreet KaurDuty Manager
23 Mar. 2024 by Nav
Hi David,Thank you very much for your kind words! We are thrilled to hear that you had a very good experience during your stay with us. Your satisfaction is our top priority, and we are grateful for your positive feedback.If you ever have any questions or if there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Navpreet Kaur
22 Feb. 2024 by Nav
Dear Nikki,Thank you for your feedback. We're glad to hear that you enjoyed our location and appreciated the Taylor Swift theme we had incorporated during your stay.However, we apologize for any inconvenience caused by the perceived understaffing during your visit. Ensuring prompt and attentive service for our guests is a top priority, and we regret if you experienced delays at our reception or bar area. We will review our staffing levels and procedures to ensure that we can better accommodate our guests' needs during peak times.We appreciate your understanding and patience in this matter. Your feedback is invaluable to us as we continuously strive to improve our services. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to assist you in any way we can.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Navpreet KaurDuty Manager
20 Feb. 2024 by Nav
Dear Viviana,I hope this email finds you well. On behalf of the entire team at Holiday Inn, I would like to extend our heartfelt gratitude for choosing to stay with us.We are delighted to hear that you had a nice stay and that your experience at our facility met your expectations. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are thrilled to know that we succeeded in achieving this during your visit.Your satisfaction is incredibly important to us, and your positive feedback serves as motivation for us to continue delivering exceptional service to all our guests. We are committed to maintaining the high standards that you have come to expect from Holiday Inn.If there is anything else we can do to enhance your future visits or if you have any suggestions for improvement, please do not hesitate to let us know. Your input is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing Holiday Inn. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Navpreet Kaur
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A 24-hour business center and 4 meeting rooms are available. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Express Melbourne Southbank, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Holiday Inn Express Melbourne Southbank, an IHG Hotel offers 345 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with premium cable channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Great Room Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open 24 hours.
Recreational amenities at the hotel include a 24-hour fitness center.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.