4.3 out of 5

"Terrific location close to everything. We have stayed there previously and could not recommend high enough. Fantastic value for money. " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Crowne Plaza Melbourne. Within a short 5-minute stroll, you'll find Yarra Riverfront and Melbourne Convention and Exhibition Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge.

You can enjoy free WiFi, LCD TVs and espresso makers, featured in all 402 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Free newspapers, safes and hairdryers are also available.

The restaurant, Hotel Restaurant, serves Asian cuisine and is open for breakfast, lunch and dinner. Hotel Bar is the hotel's own bar, serving drinks along with breakfast and lunch. Added amenities include free WiFi in public areas, concierge services and a 24-hour front desk. Full breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and 11:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Places within a 30-minute walk of this 4.5-star Melbourne Central Business District hotel include Marvel Stadium and Melbourne Central.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$169* Per night/room 25 Aug. - 26 Aug.

Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Skyline Riverview King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Melbourne ratings based on 980 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Melbourne

Everyone (711) Couples (173) Business (10) Family (74) Other (2)
4 out of 5
Recent renovations to rooms were appreciated, Very comfy bed. Hotel undergoing lobby reno now so a bit trying not having all the usual facilities.

Posted by on 19 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Crowne Plaza Melbourne team

Thank you for your feedback. We are pleased to hear you had a comfortable stay with us and enjoyed our newly renovated rooms. We hope to see you again!

1 out of 5
Major renovation underway, temp check in, no staff were trained, could not operate eftpos machine. room service orders took 30 mins and were incorrect.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Crowne Plaza Melbourne team

Thank you for your feedback. We appreciate letting us know about your experience with us and will take this on board to provide a better experience for our guests in the future. Please feel free to contact us directly if you would like to discuss this further.

3 out of 5
We had a room with an adjoining door which we have not had before. Next door was a family with a noisy curtain climber ( child ). We were woken each morning by the noise of the child playing, shouting and jumping quite early. Not so much the child’s fault as the parents should have been more respectful of other hotel guests by keeping the child quiet.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Crowne Plaza Melbourne team

Thank you for your feedback. We appreciate letting us know about your experience and will take this on board to provide a better experience for our guests in the future. Please feel free to contact us directly if you would like to discuss this further.

5 out of 5

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Crowne Plaza Melbourne team

Thank you for your feedback! We hope to see you again.

4 out of 5

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Crowne Plaza Melbourne team

Thank you for your feedback! We hope to see you again.

4 out of 5
Breakfast was delightful the staff were friendly and the room was tidy

Posted by on 15 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Crowne Plaza Melbourne team

Thank you for your feedback! We are pleased to hear you enjoyed breakfast and found your room to be tidy and comfortable. We hope to see you again!

4 out of 5
The refurbished room was fantastic but the breakfast area is way too cold!!

Posted by on 12 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Crowne Plaza Melbourne Team

Thank you for your review. It's very pleasing to know you found our newly renovated rooms to be professional and clean. We are sorry to hear about your breakfast experience. We will be sure to share this feedback to the Food and Beverage team. We hope to see you again.

3 out of 5
Room was really nice with great view Had very interrupted sleep due to a fight or arguments in rooms next to us then loud music being played next door also at 5am Then at 6:30am banging on the the floor above us Wasn’t a very pleasant stay and most likely will not return as it seemed more like a hostel than a hotel

Posted by on 12 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Crowne Plaza Melbourne team

Thank you for your review. It's a delight to hear you enjoyed the lovely view from our newly refurbished rooms. We apologise about the noise you experienced during your stay. For future stays, please do not hesitate to call our Guest Connect or Reception team so we can address it and rectify the issue.

4 out of 5
Great view of the Yarra. Didn’t supply enough coffee, towels or milh

Posted by on 11 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Crowne Plaza Melbourne team

Thank you for your review. It's a delight to hear you enjoyed the lovely view of the river from your room. We are sorry to hear about the amenities in your room. For future stays, please feel free to contact Housekeeping or our Guest Connect team to get these topped up. We hope to see you again!

5 out of 5
Loved the property it was close to place l wanted to go.

Posted by on 11 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Crowne Plaza Melbourne Team

Thank you for sharing your lovely comment regarding the hotel's location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We hope to welcome you back to the hotel soon!

Renovations + Closures

This property is undergoing renovations from 23 July 2019 until 10 May 2020 (completion date subject to change).

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. An outdoor pool, tour or ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Melbourne. The hotel can provide concierge services and limo/town car service. For a fee, parking is available. You'll have access to the indoor pool and outdoor pool at a partner property. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 1 building
  • 402 guestrooms or units
  • 10 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (26.5 km / 16.5 mi)
  • Train station: Spencer Street Station (1.4 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Melbourne offers 402 forms of air-conditioned accommodation with minibars and espresso makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Fridge
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 6:30 AM to 11:30 AM.

Hotel Restaurant – This restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Hotel Bar – This bar specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time ends at 6:00 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Guests should be aware that WiFi is only complimentary for 30 minutes, per day. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 35 for adults and AUD 10 for children (approximately)
  • Self-parking fee: AUD 17 per night
  • Valet parking fee: AUD 47.00 per night (in/out privileges)
  • On-site credit card charges are subject to a surcharge of AUD 3

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Melbourne
  • Crowne Plaza Melbourne
  • Melbourne Crowne Plaza
  • Crowne Plaza Melbourne Hotel Melbourne
  • Crowne Plaza Melbourne Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.