2/10 Terrible
Jennifer
Travelled with partner
26 Oct 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 9pm after driving from Adelaide.I had called the night before to say that was when we would arrive . No one at reception, we called the number, and the man actually sighed and groaned when I said we were there.
We were shown an aerial view of how to get to our room.
We had to carry suitcases up 2 levels of outside stone steps ( not lit) walk along an unlit outside dirt path to 2 flights of wooden steps.
They were well lit and had a good hand rail but the rest was difficult and dangerous.
When we arrived there was a cockroach on the bed and what appeared to be mouse excrement on the chair.
The bathroom had mould and the light did not work above the mirror.
We were too tired to complain and went to sleep.
The next day no food was available and so we had to drive to find breakfast.
We had come for a wedding and called to request more towels. The man on reception did not want to give them to us ; he argued 2 people only 2 towels but finally gave in.
The towels did arrive promptly.
We were staying in a spa suite.
The next night there was a huge huntsman on the curtains. So BYO insect killer.
There’s a lot of noise from neighbouring rooms:
Shower / walking etc.
I did not feel comfortable sitting on the furniture or sleeping in the bed.
Luckily, we had brought our own pillows so something was clean.
Jennifer
Stayed 2 nights in Oct 2025