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4.4 out of 5

"It was a good location and our disabled room -805- was perfect for us. however I have not yet received a receipt for my full payment " More

By a verified traveller on Mon 25 Mar 2024

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Hotel Description

At Hotel Chadstone Melbourne MGallery, you'll be connected to a shopping center and steps from Chadstone Shopping Mall. Highlights at this luxury hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering can include massages and facials. Altus Rooftop Bar is the hotel's own rooftop bar. Enjoy the gym, spa tub, and pool loungers as well as access to yoga classes. Plus you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of valet parking.

Places within a 15-minute drive of this 5-star Malvern East hotel include Monash University and Royal Botanic Gardens.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$249* Per night/room 31 Mar. - 1 Apr.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Chadstone Melbourne MGallery ratings based on 139 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Chadstone Melbourne MGallery

Everyone (59) Couples (20) Family (32)
4 out of 5
It was a good location and our disabled room -805- was perfect for us. however I have not yet received a receipt for my full payment

Posted by on 25 Mar. 2024

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5 out of 5

Posted by on 24 Mar. 2024

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5 out of 5
Modern and beautiful

Posted by on 17 Mar. 2024

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5 out of 5
Great for a short weekend stay mixed with a shopping experience.

Posted by on 16 Mar. 2024

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5 out of 5
We had a beautiful stay for my daughter’s birthday, we loved the room service breakfast and coffee! All the staff were so polite and responsive, they explained all the processes and made it all so easy for us. It’s a nice little escape and the rooms were super comfortable and elegantly appointed. Beds and pillows were just blissful! Thank you 🙏

Posted by on 3 Mar. 2024

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4 out of 5

Posted by on 23 Feb. 2024

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5 out of 5
Loved it great place to stay very clean customer service was perfect

Posted by on 7 Feb. 2024

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3 out of 5
No housekeeping done eg beds made/rubbish removed/dirty towels removed/bath mat replaced. Bed side lights should be able to be left on whilst master lights turn off. Needed more tea bags offered.

Posted by on 4 Feb. 2024

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4 out of 5
We loved the hotel facilities however I felt the bed a bit hard to sleep on. We were disappointed in the hotel restaurant food it was not very palatable and over priced for what we had. However the service was excellent

Posted by on 21 Jan. 2024

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4 out of 5

Posted by on 10 Dec. 2023

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About the Hotel Chadstone Melbourne MGallery by Sofitel

Location 1341 Dandenong Road, Malvern East, VIC 3148

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:

  • Dining venue(s)

Property Features

Hotel Chadstone Melbourne MGallery offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 10764 square feet (1000 square meters) and includes conference space. A fitness center, spa services, and a library are also featured at the luxury Hotel Chadstone Melbourne MGallery. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 12 levels
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 2019
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Chadstone Melbourne MGallery offers 250 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Pastore Restaurant - Onsite restaurant.

Altus Rooftop Bar - Onsite rooftop bar. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses solar energy.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 43–43 for adults, and AUD 19–43 for children
  • Covered self parking fee: AUD 50 per day
  • Covered valet parking fee: AUD 70 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chadstone Melbourne Mgallery
  • Hotel Chadstone Melbourne MGallery Hotel
  • Hotel Chadstone Melbourne MGallery by Sofitel
  • Hotel Chadstone Melbourne MGallery Malvern East
  • Hotel Chadstone Melbourne MGallery Hotel Malvern East

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.