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Mercure Pakenham

4.0 star property
Hotel in Melbourne with coffee shop/cafe and restaurant

Photo gallery for Mercure Pakenham

Bar (on property)
Meeting facility
Reception
Pillow-top beds, minibar, in-room safe, desk
Pillow-top beds, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi
  • Air conditioning
The current price is NZ$224
includes taxes & fees
20 Nov - 21 Nov

Explore the area

View map
77 Racecourse Rd, Pakenham, VIC, 3810
  • Place, Dandenong Ranges National Park
  • Place, Gumbuya Park
    ‪14 min drive‬
  • Place, Puffing Billy Steam Train
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(26 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Pillow-top bed
Hairdryer
Private bathroom
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Luxury Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Pillow-top bed
Separate bath and shower
Bathrobes
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Pillow-top bed
Hairdryer
Rainfall showerhead
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 2 Queen Beds

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Suite, 2 Bedrooms

Pillow-top beds, minibar, in-room safe, desk

Luxury Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Smart TV
Pillow-top bed
Hairdryer
Electric kettle
  • Sleeps 4
  • 2 King Beds

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About the area

Melbourne

At Mercure Pakenham, you'll be 2.7 km (1.7 mi) from Don Jackson Reserve Dog Park and 6.8 km (4.2 mi) from Pakenham G72 Bushland Reserve. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This hotel offers free WiFi in public areas, concierge services and luggage storage. Other amenities include a coffee shop/cafe, a snack bar/deli and laundry facilities. .Sights within a 10-minute drive of this 4-property class Pakenham hotel include Pakenham G71 Bushland Reserve and Nar-Nar-Goon G73 Bushland Reserve.

What's nearby

  • Gumbuya Park - 14 min drive - 18.2 km
  • Fountain Gate Shopping Centre - 18 min drive - 24.2 km
  • Puffing Billy Steam Train - 33 min drive - 37.8 km
  • Monash University - 35 min drive - 47.3 km
  • Sherbrooke Forest - 36 min drive - 40.5 km

Getting around

  • Nar Nar Goon Station - 10 min drive
  • Pakenham Station - 14 min walk
  • Melbourne Airport (MEL) - 65 min drive

Restaurants

  • ‪Guzman Y Gomez - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Hungry Jack's - ‬2 min drive
  • ‪KFC - ‬2 min drive
  • ‪The Cornerstone - ‬16 min walk

About this property

Mercure Pakenham

Hotel in Melbourne with coffee shop/cafe and restaurant
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Mercure Pakenham also features concierge services, laundry facilities, and a lift. Self parking is free.

Smoking is allowed in designated areas at this 4-star Melbourne hotel.

  • 64 guestrooms or units
  • Deli
  • Self-service laundry
  • Storage area for luggage
  • Concierge
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Pakenham offers 64 air-conditioned accommodations with minibars and a safe. Beds feature pillowtop mattresses. 45-inch Smart televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.4 per cent for credit card payments
The front desk is open Monday - Saturday (7:00 AM - 9:00 PM) and Sunday - Sunday (8:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 45 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

Property Registration Number 89 427 589 170

Property is also known as

Mercure Pakenham Hotel
Mercure Pakenham Pakenham
Mercure Pakenham Hotel Pakenham

Frequently asked questions

What is the cancellation policy at Mercure Pakenham?

Mercure Pakenham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Pakenham?

As of 11 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Pakenham on 20 Nov 2025 start from NZ$224.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Pakenham?

Yep, Mercure Pakenham has a free self car park.

What makes Mercure Pakenham a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Mercure Pakenham.

Is Mercure Pakenham family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Mercure Pakenham is a hit with families.

Is there a free airport shuttle available at Mercure Pakenham?

No, Mercure Pakenham does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Pakenham?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Pakenham?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Pakenham?

No, only service animals are allowed.

Mercure Pakenham Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 125 out of 170 reviews
Rating 8 - Good. 37 out of 170 reviews
Rating 6 - Okay. 6 out of 170 reviews
Rating 4 - Poor. 1 out of 170 reviews
Rating 2 - Terrible. 1 out of 170 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service
Very clean room, convenient location, very friendly staff!! The bathroom is a wet room and the slope of the floor isn't enough for the water to drain, the bathroom floor floods. Quite noisy but easy enough to get over
Stayed 2 nights in Oct 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Great dinner option at Cairnlea Club <100m when restaurant being renovated. Not a lot nearby so need transport.
Stayed 2 nights in Aug 2025

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised when we were told they had EV chargers so we charged o/n. We ate at the restaurant on the premises so all in all convenient for our 1 night stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, modern & clean, good customer service. Would stay again.
Stayed 1 night in Jul 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 2 nights in Jun 2025

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nadene

Stayed 1 night in Jul 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Alexander

Business traveller
Solid 3.5 star with some significant drawbacks. Plumbing and loud internal sounds takes away from any positives. If you stay more than 2 nights even if requesting not to they will still tidy the room without cleaning it. Internal noise is a significant drawback if you are a light sleeper.
Stayed 3 nights in Jul 2025

8/10 Good

Sue

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great except for the dirty cup that wasnt cleaned or replaced but when we got back from our outing they had replaced the dirty cup after we had let them know previously, apart from that everything else was clean. Staff were lovely and very friendly. We will give them another go if we stay in Pakenham again.
Stayed 1 night in Jul 2025

10/10 Excellent

Nadene

Stayed 1 night in Jul 2025

10/10 Excellent

Sharon

Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 1 night in Jul 2025

10/10 Excellent

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pakenham gem

Great hotel lovely king bed very clean big bathroom right beside club good meals
Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jun 2025

2/10 Terrible

Stacey

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dont enjoy getting up in the morning to a stone cold shower and only been offered a complimentary coffee in its place not a very happy person for the money we paid to stay there
Stayed 1 night in Jun 2025

10/10 Excellent

BENJAMIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really great accommodation, breakfast, staff.
Stayed 2 nights in Jun 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2025

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay... Quiet, beside a restaurant, breakfast on site if you want a quick Continental bfast, close to major hwy, and another arterial road. Rooms are very well appointed, double glazed, with lifts. I particularly liked the effort that Mercure is going to eliminate plastic. I appreciate that
Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 3 nights in May 2025