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Plum Carlton Serviced Apartments

3.0 star property

Photo gallery for Plum Carlton Serviced Apartments

Reception
Superior Apartment
Individually decorated, individually furnished, desk, blackout curtains
Interior detail
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
528 Swanston Street, Carlton, VIC, 3000
  • Place, RMIT University
    ‪5 min walk‬
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪9 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Apartment

Deluxe Studio Apartment

Deluxe Studio Apartment

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Hotel Suite

Deluxe Hotel Suite

Deluxe Hotel Suite

7.0 out of 10
Good
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Melbourne

At Plum Carlton Serviced Apartments you'll be within just a 10-minute stroll of popular attractions like Melbourne Central and University of Melbourne. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a coffee shop/cafe and laundry facilities. There's also the convenience of self parking. .Within a 15-minute walk of this 3-property class Carlton hotel, attractions include Queen Victoria Market and Bourke Street Mall.

What's nearby

  • Lygon Street - 3 min walk - 0.3 km
  • RMIT University - 5 min walk - 0.5 km
  • University of Melbourne - 5 min walk - 0.5 km
  • Queen Victoria Market - 7 min walk - 0.6 km
  • Melbourne Central - 9 min walk - 0.8 km

Getting around

  • Essendon Station - 9 min drive
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 23 min drive

Restaurants

  • ‪Queensberry Hotel - ‬1 min walk
  • ‪Universal Restaurant - ‬4 min walk
  • ‪Hareruya Pantry - ‬3 min walk
  • ‪Ini Studio - ‬3 min walk
  • ‪Flovie Florist Cafe - ‬4 min walk

About this property

Plum Carlton Serviced Apartments

There's a coffee shop/cafe on site. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at Plum Carlton Serviced Apartments. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Melbourne hotel is smoke free.

  • 43 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Coffee shop
Plum Carlton Serviced Apartments offers 43 air-conditioned accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (AUD 25 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe

Things to do

  • Books

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cots (infant beds) are available for AUD 10 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    The property is professionally cleaned.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Plum Carlton Serviced Apartments.

Property is also known as

Plum Apartments Carlton
Plum Carlton
Plum Carlton Apartments
Plum Carlton Serviced Apartments
Plum Serviced Apartments Carlton
Plum Serviced Carlton
Serviced Apartments Carlton
Plum Carlton Serviced Apartments Melbourne Hotel Melbourne
Plum Carlton Serviced Apartments Apartment
Plum Serviced Apartments Apartment
Plum Serviced Apartments
Plum Carlton Serviced Apartments Hotel
Plum Carlton Serviced Apartments Carlton
Plum Carlton Serviced Apartments Hotel Carlton

Frequently asked questions

What is the cancellation policy at Plum Carlton Serviced Apartments?

Plum Carlton Serviced Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Plum Carlton Serviced Apartments?

Yep, Plum Carlton Serviced Apartments has a self car park for AUD 25 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Plum Carlton Serviced Apartments?

The closest beach to Plum Carlton Serviced Apartments is St Kilda Beach (7.3 km).

Is there a free airport shuttle available at Plum Carlton Serviced Apartments?

No, Plum Carlton Serviced Apartments does not offer an airport shuttle service.

What time are check-in & check-out at Plum Carlton Serviced Apartments?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Plum Carlton Serviced Apartments?

No, pets are not allowed.

Plum Carlton Serviced Apartments Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 623 reviews
Rating 8 - Good. 263 out of 623 reviews
Rating 6 - Okay. 126 out of 623 reviews
Rating 4 - Poor. 56 out of 623 reviews
Rating 2 - Terrible. 42 out of 623 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Good room, comfortable bed, within easy access to dining options.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, reasonably comfortale and clean, very friendly front-desk manager.
Stayed 4 nights in Nov 2022
Verified

6/10 Okay

Jy

Disliked: Staff & service
Close to city, served its purpose for a night stay in city.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Léa

Liked: Staff & service
Staff is pretty nice and arranging
Stayed 6 nights in Mar 2024
Verified

8/10 Good

Xenia

Liked: Cleanliness
This property was fine for what we needed. It was completely affordable and well located. It was exactly what I expected for the price.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Verified traveller

Liked: Amenities
Perfectly fine and functional.
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
No one there for check in room was dirty
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Jillian

Disliked: Cleanliness, property conditions & facilities
Misdescribed as serviced apartment. Better described as a smelly rundown student apartment.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Naomi

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Plum was very clean and in a great location. However TV was tiny and didn't work (manager couldn't sort it x 2 - did offer to change my room but was unpacked by then); fridge worked intermittently and had to pull out from under the bench to get it started) and the bed was two singles linked together with a flimsy sheet over the top (didn't cushion the ridges at all).
Verified

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small. Parking wasn't free. Front desk had no idea what was happening. The cot had no mattress. The television had no aerial cable. Nice walk to the city where there's a lot of nicer hotels.
Verified

2/10 Terrible

Zane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where nice under the fridge, disgusting and the dishwasher didn't work, it smelt like it had sat there with water in it for months. Disgusting and not even close to a premium room.
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t check until 4pm without being notified. Staff were rude and unhelpful. Air conditioning didn’t work properly and was noisy. Will never stay here again.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Michal

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall dirtiness, not working tv and limited lighting.
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to stay here for a weekend in one of the serviced apartments, the room we booked "didn't exist anymore" and he room we ended up in was 1/4 of the size, was filthy and had tape holding the shower head together. Staff were not helpful at all, other reviews suggest this is a regular occurance. We left and stayed somewhere else at a huge expense just to get out. Avoid at all costs.
Stayed 4 nights in Mar 2023
Verified

6/10 Okay

Bernie

Disliked: Cleanliness
Booked parking but was told it wasn’t available when I got there, because another car had failed to leave so there were no spots! Dishes hadn’t been cleaned from previous booking, and rooms are small and stuffy with no air conditioning, just a big fan, which doesn’t really cool the place down. It’s virtually a step up from a backpackers! Pretty ordinary.
Verified

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked into Carlton where I needed to stay Moved at late notice to north Melbourne Not what I wanted - no staff at this location. Room had terrible smell, air conditioning noisy had to turn off, fridge not working Shower not clean lots of mould
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.
Stayed 2 nights in Jan 2024
Verified

4/10 Poor

Hailey

Disliked: Staff & service, amenities, property conditions & facilities
Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.
Stayed 3 nights in Jan 2024
Verified

2/10 Terrible

Tia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was dirty upon checkin, hair on bathroom walls and kitchen utensils not washed. Smelled horrible too. For a week stay not enough toilet roll provided, the fan extractor for cooking didn’t work and no fan in bathroom so steam and smells from cooking and showering lingered. One window didn’t stay open too as was broken.
Stayed 9 nights in Sep 2024
Verified

2/10 Terrible

Aaron

Disliked: Staff & service, amenities, property conditions & facilities
Arrived 5 min before check in only to be told our booking had been cancelled. No email or phone call to inform us before hand. Basically told to ring who we booked with and get them to sort it out. On checking reviews seems to happen regularly. This property over books to make sure all rooms are filled and then on the day cancels bookings.
Verified

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Leonnie

Disliked: Staff & service, amenities, property conditions & facilities
They cancelled my accommodation without even 24 hours notice. They have avoided any responsibility of alternative accommodation or refunding my payment that I made 3 months prior to the date. I still do not have a refund and had to find and pay for my own alternative accommodation Absolutely Terrible
Stayed 1 night in Nov 2022
Verified

6/10 Okay

Man Ying

We arrived at 1am with no one at reception. Called and was told that my booking was not in the system and to find alternative stay for the night. Yes we were reimbursed for the expense but it was 1am and our first trip to Melbourne. Will be good idea to contact them to ensure your booking is in the system. The room would use a paint job, bed side lamps used UBS but they didn't provide adaptor so can't use. Go in without expectations and you won't be disappointed.
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we booked for 3, but turned up, and there was only 2 beds. Couldnt get hold of the manager, so had to book a hotel across the road for a third. Tried to get a refund for the 3rd person, but nope, not "approved". Apartment had a moldy smell to it when we arrive, we later found out it was the broken dishwasher with dirty stale water in the bottom of it. Then, on Saturday night, another guest cooked up some really stinky shellfish, and the stench hung around to morning. Not a great experience, topped off by getting charged for 3 people, when we could only sleep 2. Oh, and when looking to see if the sofa was a bed, discovered all number of items under the cushion.
Stayed 2 nights in Mar 2024