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3.8 out of 5

"Overall dirtiness, not working tv and limited lighting. " More

By a verified traveller on Thu 18 Jan 2024

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Hotel Description

At Plum Carlton Serviced Apartments you'll be within just a 10-minute stroll of popular attractions like Melbourne Central and Queen Victoria Market. Highlights at this hotel include free in-room WiFi.

This smoke-free hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Added amenities include a coffee shop/cafe and laundry facilities. There's also the convenience of self parking.

Within a 15-minute walk of this 3-star Carlton hotel, attractions include University of Melbourne and Melbourne Museum.

Deluxe Hotel Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Plum Carlton Serviced Apartments ratings based on 413 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Plum Carlton Serviced Apartments

Everyone (247) Couples (97) Business (3) Students (2) Family (57)
1 out of 5
Couldn’t check until 4pm without being notified. Staff were rude and unhelpful. Air conditioning didn’t work properly and was noisy. Will never stay here again.

Posted by on 7 Mar. 2024

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4 out of 5

Posted by on 27 Feb. 2024

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2 out of 5
They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.

Posted by on 4 Feb. 2024

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2 out of 5
Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.

Posted by on 23 Jan. 2024

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3 out of 5
Overall dirtiness, not working tv and limited lighting.

Posted by on 18 Jan. 2024

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1 out of 5

Posted by on 24 Nov. 2023

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1 out of 5

Posted by on 23 Nov. 2023

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3 out of 5
We arrived at 1am with no one at reception. Called and was told that my booking was not in the system and to find alternative stay for the night. Yes we were reimbursed for the expense but it was 1am and our first trip to Melbourne. Will be good idea to contact them to ensure your booking is in the system. The room would use a paint job, bed side lamps used UBS but they didn't provide adaptor so can't use. Go in without expectations and you won't be disappointed.

Posted by on 24 Feb. 2023

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1 out of 5
Room was small. Parking wasn't free. Front desk had no idea what was happening. The cot had no mattress. The television had no aerial cable. Nice walk to the city where there's a lot of nicer hotels.

Posted by on 2 Jan. 2023

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1 out of 5
Arrived 5 min before check in only to be told our booking had been cancelled. No email or phone call to inform us before hand. Basically told to ring who we booked with and get them to sort it out. On checking reviews seems to happen regularly. This property over books to make sure all rooms are filled and then on the day cancels bookings.

Posted by on 5 Dec. 2022

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About the Plum Carlton Serviced Apartments

Location 528 Swanston Street, Carlton, VIC 3000

Property Features

There's a coffee shop/cafe on site. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at Plum Carlton Serviced Apartments. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Melbourne hotel is smoke free.

  • 43 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Coffee shop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (2.5 km / 1.5 mi)
  • Metro station: Melbourne Central Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Plum Carlton Serviced Apartments offers 43 air-conditioned accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • DVD player
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 10 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

The property is professionally cleaned.

  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Cash or credit card deposit required
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 2
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Plum Carlton Serviced Apartments
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  • Plum Carlton Serviced Apartments Melbourne Hotel Melbourne
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You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Plum Carlton Serviced Apartments.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.