CitizenM Hotels - accommodation in Midtown

My room was on 22nd floor and the hotel was mid renovation on that floor, so it was in a poor state, lots of workers and lots of noise. The shower pressure was truly terrible, to the point it was very difficult to use. No coffee or water in the rooms. Lifts broke down with us inside once… the hotel in general was a little tired. Staff were generally nice, and the room I was in had just be renovated so was quite nice inside.

Not too Clean and we were 4 They only put coffee for 2

I’d give The New Yorker Hotel a 6/10 overall. The location and building itself are nice, but my experience ended on a frustrating note. I was charged a smoking fee even though I have never smoked in my life. Apparently their sensor was triggered by hairspray, which set it off and resulted in the charge. Now I’m stuck dealing with disputing a fee for something that simply didn’t happen. It’s honestly been a huge pain to deal with, and situations like this make the stay feel a lot less enjoyable. I understand hotels enforcing no-smoking policies, but charging such a large fee without properly verifying what actually triggered the sensor feels unfair. Because of that experience, I can’t rate my stay higher than a 6/10.