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citizenM New York Times Square

4.0 star property
Hotel with a restaurant, steps from Broadway

Photo gallery for citizenM New York Times Square

Bar (on property)
Exterior
Lobby sitting area
Bar (on property)
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk
The current price is NZ$368
includes taxes & fees
2 July - 3 July

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪2 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

9.0 out of 10
Wonderful
(320 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
Pillow-top bed
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View

King Room - City View

8.8 out of 10
Excellent
(56 reviews)

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
Pillow-top bed
Eco-friendly toiletries
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

New York

CitizenM New York Times Square places you in the centre of New York, steps from Broadway and within a short 5-minute stroll of Times Square. Highlights at this boutique hotel include in-room free WiFi, iPads and Smart TVs. .The restaurant, CanteenM - open 24/7, serves vegetarian cuisine. CloudM is the hotel's own bar. A business centre and coworking space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6 AM and 11 AM. .Attractions within a 10-minute walk of this 4-property class Manhattan hotel include Broadway Theatre and Radio City Music Hall.

What's nearby

  • Broadway - 1 min walk - 0.0 km
  • Times Square - 2 min walk - 0.2 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • Grand Central Terminal - 16 min walk - 1.3 km
  • Manhattan Cruise Terminal - 17 min walk - 1.5 km

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy International Airport (JFK) - 56 min drive

Restaurants

  • ‪Junior's Restaurant & Bakery - 49th St - ‬2 min walk
  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪Famous Amadeus Pizza - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taco Bell - ‬2 min walk

About this property

citizenM New York Times Square

Hotel with a restaurant, steps from Broadway
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

  • 1 building
  • 230 guestrooms or units
  • 17 levels
  • Built in 2014
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Television in lobby
  • Lift
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is MRMDUS33. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

What is the cancellation policy at citizenM New York Times Square?

CitizenM New York Times Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM New York Times Square?

As of 25 Jun 2025, prices found for a 1-night stay for 2 adults at citizenM New York Times Square on 2 Jul 2025 start from NZ$368.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes citizenM New York Times Square a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM New York Times Square.

Does citizenM New York Times Square serve breakfast?

Sure does, buffet brekkie is served daily between 6 AM and 11 AM.

Is there a free airport shuttle available at citizenM New York Times Square?

No, citizenM New York Times Square does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM New York Times Square?

Yep, they've got a lounge bar and an onsite restaurant that serves vegetarian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM New York Times Square?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at citizenM New York Times Square?

No, only service animals are allowed.

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1165 out of 1564 reviews
Rating 8 - Good. 280 out of 1564 reviews
Rating 6 - Okay. 67 out of 1564 reviews
Rating 4 - Poor. 33 out of 1564 reviews
Rating 2 - Terrible. 19 out of 1564 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jane Elizabeth

Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Kelsey

Stayed 4 nights in Mar 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, excellent staff, next to Time Square. Overall, great stay.
Stayed 5 nights in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Jose L

Liked: Cleanliness, staff & service
The check in was to slow, the kid at the lobby was talking to a coworker and took forever to check us in. We were given noisy room 901 right by the elevator and they were doing construction work on room 902. The first night we had no hot water (when we complained we were told that they were working in the water lines and that we wouldn’t have hot water for the night.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Lisa

Friendly staff and a great vibe.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay when going to Gershwin theater! Excellent experience!!
Stayed 1 night in Feb 2025

10/10 Excellent

Carie, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in the city for one night to see Wicked and this hotel was perfect for just that. Right across the street from the venue. Super clean and excellent staff. Loved the rooftop bar.
Stayed 1 night in Mar 2025

10/10 Excellent

Dubravka

Stayed 2 nights in Mar 2025

6/10 Okay

Brandi Nicole

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was so cold! Talked to staff & could not get room warm.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic place to stay in midtown. The rooms were clean and functional, perfect for a city break. If you want more frequent cleaning or fresh towels, you just have to tap on a button on the iPad that controls everything in the room, including the TV, blinds and lights. The hotel is located perfectly just north of Times Square. A short walk to all the theatres and just as convenient to get to Columbus Circle and Central Park. This was my first time at a CitizenM hotel and I will be definitely be staying again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
CitizenM Times Square is close to everything we needed for our trip. Plus lots of space to work on the first two floors and a great staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
CitizenM Times Square is my home away from home. It’s walking distance to Broadway and many other tourist attractions. Breakfast is outstanding and they make great drinks! Love the staff! At the front desk and the two bars. The ladies downstairs were extremely personable and helpful.
Stayed 2 nights in Mar 2025

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Location alone was worth it

The location, common areas, and service were great, but the room itself was really lacking. We had the King bed room. We had two people and always felt cramped. We did not spend much time in our room luckily, but when we did it was a pain to get around. The bed was comfy and all that, but bathroom was a bit awkward, toilet was a bit too small, and sink was awkward to use. They really advertised fluffy towels, but not sure were those were cause it was the same paper thin towel(falling apart almost) that you'd find at any other hotel. The "smart" part of the hotel was nice, being able to control the blinds, lights, fan, TV, and all was very convenient, but we did run into some trouble with the TV. We were trying to put a random channel on but for some reason tit stopped working on any channel. It eventually worked after restarting the TV through the chrome cast instructions. Overall good, location is amazing.
Stayed 3 nights in Mar 2025

8/10 Good

Paula

Travelled with family
I booked this for by husband. He said his stay was fantastic and the staff were particularly wonderful. Highly recommend.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Stayed 3 nights in Feb 2025

10/10 Excellent

Andrea

Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Stayed 1 night in Feb 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, small but useable gor a few days if you are close with person travelling. Hotel smells lovely - amenities in room were good - staff friendly when approached. Good location by Times Square and Subway. Breakfast add on good option for ease and would pay a lot more to dine out when adding tip etc
Stayed 4 nights in Mar 2025

10/10 Excellent

YAMILE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cleaning, friendly staff, excellent location
Stayed 1 night in Mar 2025