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Lotte New York Palace

4.5 star property
Luxury hotel with full-service spa and health club

Photo gallery for Lotte New York Palace

Lobby lounge
Plasma TV, pay films
Interior
Lobby lounge
1 bedroom, premium bedding, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Gym
The current price is NZ$1,307
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
455 Madison Ave, New York, NY, 10022
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Grand Central Terminal
    ‪9 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Tower (Corner)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

1 bedroom, premium bedding, in-room safe, desk

Signature Suite, 1 King Bed, Accessible (Palace)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom (Palace, King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 73 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

1 bedroom, premium bedding, in-room safe, desk

Signature Suite, 1 King Bed (Palace)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 108 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Tower (Corner with Pantry)

Bathroom sink

Suite, Tower (Corner with Pantry)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Accessible, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed - double
Blackout curtains
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Studio, 2 Queen Beds, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds, Accessible

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed - queen
Blackout curtains
Separate bedroom
  • 71 sq m
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 156 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(64 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Tower (King)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Tower (King)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 99 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Cathedral View)

9.2 out of 10
Wonderful
(46 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Tower

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed - double
Blackout curtains
  • 61 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

1 bedroom, premium bedding, in-room safe, desk

Palace Studio Suite King

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed - queen
Blackout curtains
Separate bedroom
  • 71 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

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About the area

New York

A luxury stay in the heart of New York awaits you at Lotte New York Palace. Within just a 10-minute stroll, you'll find 5th Avenue and Rockefeller Center. Highlights at this family-friendly hotel include a full-service spa, a restaurant and a gym. .A day of pampering at The Palace Spa can include hot stone massages, detox wraps and mani/pedis. The restaurant, Villard, serves American cuisine and is open for breakfast, brunch and lunch. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and steam room as well as access to free bike hire. Business amenities include meeting rooms, a conference centre, and a business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4.5-property class Manhattan hotel include Grand Central Terminal and Broadway.

What's nearby

  • 5th Avenue - 3 min walk - 0.3 km
  • Rockefeller Center - 5 min walk - 0.5 km
  • Grand Central Terminal - 9 min walk - 0.8 km
  • Times Square - 10 min walk - 0.9 km
  • Broadway - 11 min walk - 1.0 km

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • LaGuardia Airport (LGA) - 25 min drive

Restaurants

  • ‪Toasties E. 51st - ‬1 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk
  • ‪Naya - ‬2 min walk
  • ‪Joe & The Juice - ‬2 min walk

About this property

Lotte New York Palace

Luxury hotel with full-service spa and health club
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business centre, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • Conference rooms
  • Built in 1981
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 149 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

What is the cancellation policy at Lotte New York Palace?

Lotte New York Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lotte New York Palace?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at Lotte New York Palace on 26 Oct 2025 start from NZ$1,257.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lotte New York Palace?

Yep, Lotte New York Palace has secured covered valet parking for USD 110 per day.

Is there a spa on site at Lotte New York Palace?

Yep, The Palace Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

What makes Lotte New York Palace a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Lotte New York Palace.

Is Lotte New York Palace family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Lotte New York Palace is a hit with families.

Does Lotte New York Palace serve breakfast?

Sure does, full breakfast is served weekdays between 6:30 AM and 11:00 AM and weekends from 6:30 AM to noon.

Is there a free airport shuttle available at Lotte New York Palace?

No, Lotte New York Palace does not offer an airport shuttle service.

Is there a bar or restaurant at Lotte New York Palace?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Lotte New York Palace?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Reviews

Lotte New York Palace Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1121 out of 1640 reviews
Rating 8 - Good. 258 out of 1640 reviews
Rating 6 - Okay. 147 out of 1640 reviews
Rating 4 - Poor. 73 out of 1640 reviews
Rating 2 - Terrible. 41 out of 1640 reviews

Reviews

6/10 Okay

Agata

Travelled with family
Liked: Cleanliness, amenities
Well, surely not a 5 star hotel. No tea and coffee facilities in the rooms, no turn down service, no complimentary water in the room. Lots (really lots) of people standing in the line to the reception daily, so check in/check out takes ……long. Knowing that there is such an inconvenience for the customers - the hotel should arrange for more staff at the reception. This is a proper 4 star hotel. Nothing more.
Stayed 3 nights in Jun 2025

10/10 Excellent

wendy

Stayed 1 night in Jun 2025

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in nyc due to large rooms and great staff. Angel the bellman gets 5 stars.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bianca

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view of the cathedral. Rooms are huge with lots of mirrors! Top notch concierge services and dining options.
Stayed 1 night in Jun 2025

10/10 Excellent

Jamey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Simon, Charlestown

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just A1 staff helpful, great part of town and unbeliavble views over the Cathedral
Stayed 4 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Joseph

Stayed 4 nights in Jun 2025

10/10 Excellent

Heileen

Stayed 3 nights in Apr 2025

10/10 Excellent

Eric

Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Liked: Room comfort
We stayed two nights and our room was never cleaned. Also, upon check-in, I was not given the Wi-Fi address or password. Had to make another trip down to the front desk to get it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful visit at Lotte. The location is perfect. We loved our room (King overlooking St. Patrick's - gorgeous view). It's a beautiful building! We enjoyed having a nightcap in the bar, and the coffee shop was very convenient. We will definitely be back!
Stayed 3 nights in Jun 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stay here almost very year and would not think of staying anywhere else!
Stayed 3 nights in Jun 2025

6/10 Okay

Carol

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & felt safe in that area as a fmly of 4 exploring nyc. The employees were very helpful answering any questions we had as well. Our kids had a great first trip to NYC!
Stayed 5 nights in Jun 2025

10/10 Excellent

Mary

Stayed 5 nights in Jun 2025

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Donna, Burlington

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent bar and restaurant, amazing location, beautifully maintained, spacious rooms. Would definitely recommend and return
Stayed 2 nights in Jun 2025

8/10 Good

james

Stayed 4 nights in May 2025

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love to stay at the Lotte...it feels so special and the location is amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 3 nights in Jun 2025

8/10 Good

Scott, Mountain Village

Stayed 4 nights in Jun 2025

10/10 Excellent

Joyce

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location & room with a view!

Fantastic location with superb service. The highlight was the Rarities bar that was perfect to entertain colleagues/friends from Japan. And my room overlooked St Patrick’s Cathedral.
Stayed 2 nights in Jun 2025