6/10 Okay
Mariam
Business traveller
4 Nov 2025
Liked: Cleanliness
It was a good stay but not great.
I booked this hotel for a work trip. The location was excellent in terms of connectivity to the venue of the conference and also to the city centre. Just a short walk to the underground station.
The room was clean, more spacious than normal single occupancy rooms that I have used.
What striked me was they only gave me one sad flat pillow and a small duvet. Good thing I wasn’t that tall. But one flat pillow was a first for me. I have been travelling solo for years now but this was the first time I was given 1 pillow. I did ask on my first night for an additional one and I was told they ran out of pillow so I asked for anything to prop my head more..anything. Somehow an extra pillow was found.
I commend any property and one of my criterias in booking stays are their effort on sustainability. And if they don’t have one in place I generally put a do not disturb on my door.
I don’t support daily cleaning nor daily change of towels.
They have a system in place to put a door hanger/label before 8am if you need a change of towels which I did on my third day. Put it out before 8 but sadly as I came back that night, that has not been actioned.
But a lovely gentleman at the front desk that evening has given me a change of towels as well as refill of the shampoo/body wash that I requested in writing that I put on the towels that morning( their toiletry options are amazing. Didn’t dry my hair nor my skin despite the weather during my visit)
Mariam
Stayed 5 nights in Oct 2025