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Hakuba Onsen Ryokan Shirouma-so

Property class: 3

Photo gallery for Hakuba Onsen Ryokan Shirouma-so

A two-story building with a stone facade, a wooden porch with steps, and potted plants.
A two-story house with a stone facade, a front porch with steps, and a bench outside.
A traditional Japanese room with tatami flooring, a low wooden table, and a ceiling fan.
A spacious room with exposed wooden beams, a brick wall, and a traditional Japanese tea ceremony setup.
A traditional Japanese room with tatami flooring, a low table with a kettle and teapots, a television, and a cabinet.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is NZ$329
30 Sept - 1 Oct

Explore the area

View map
5004 Happou, Hakuba-mura, Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪6 min walk‬
  • Place, Happo-one Adam Gondola
    ‪9 min walk‬

Room options

View all photos for Traditional Room, Shared Bathroom, Mountain View / Futons will be provided based on No.of persons

Traditional Room, Shared Bathroom, Mountain View / Futons will be provided based on No.of persons

Traditional Room, Shared Bathroom, Mountain View / Futons will be provided based on No.of persons

  • Mountain view
  • 167 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons

View all photos for Traditional Family Room, Shared Bath

A traditional Japanese room with tatami flooring, a low wooden table, and a ceiling fan.

Traditional Family Room, Shared Bath

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

About the area

Hakuba

Hakuba Onsen Ryokan Shirouma-so places you in the centre of Hakuba, connected to the convention centre and within a short 5-minute stroll of Hakuba Ski Jumping Stadium and Happo Information Center. Highlights at this ryokan include in-room free WiFi and LCD TVs. .This ryokan has free WiFi in public areas, tour/ticket assistance and multilingual staff. Additionally, you'll find laundry facilities, ski storage and ski passes. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Hokujo ryokan include Hakuba Happo-One Ski Area and Hakuba Goryu Ski Resort.

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Happo Information Center - 4 min walk - 0.4 km
  • Hakuba Happo-One Ski Area - 6 min walk - 0.5 km
  • Happo-one Adam Gondola - 9 min walk - 0.8 km
  • Happo One Sakka Ski Lift - 4 min drive - 1.7 km

Getting around

  • Hakuba Station - 7 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 104 min drive

Restaurants

  • ‪RAMEN BAR Marutama 55 - ‬2 min walk
  • ‪Cru Cafe - ‬2 min walk
  • ‪飛鳥 - ‬1 min walk
  • ‪白馬八方 おひょっくり 八方本店 - ‬1 min walk
  • ‪ライオンカフェ - ‬4 min walk

About this property

Hakuba Onsen Ryokan Shirouma-so

Hakuba Onsen Ryokan Shirouma-so offers its guests hot springs. WiFi is free in public spaces. Multilingual staff, ski storage, and tour/ticket assistance are also featured at Hakuba Onsen Ryokan Shirouma-so. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Hakuba ryokan.

  • 17 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1997
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Smoking in designated areas
Hakuba Onsen Ryokan Shirouma-so offers 17 air-conditioned accommodations with laptop-compatible safes and complimentary slippers. Each accommodation is individually furnished and decorated. Beds feature down duvets. LCD televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Hot springs
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • LCD TV with digital channels

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

American ExpressMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakuba Onsen Ryokan
Hakuba Onsen Ryokan Shirouma-so
Hakuba Onsen Shirouma-so
Hakuba Shirouma-so
Onsen Ryokan Shirouma-so
Onsen Shirouma-so
Shirouma-so
Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma so
Hakuba Onsen Shirouma So
Hakuba Onsen Ryokan Shirouma-so Ryokan
Hakuba Onsen Ryokan Shirouma-so Hakuba
Hakuba Onsen Ryokan Shirouma-so Ryokan Hakuba

Frequently asked questions

Is parking available at Hakuba Onsen Ryokan Shirouma-so?

Yep, Hakuba Onsen Ryokan Shirouma-so has a free self car park. Onsite parking is limited.

How much does it cost to stay at Hakuba Onsen Ryokan Shirouma-so?

As of 25 Sept 2026, prices found for a 1-night stay for 2 adults at Hakuba Onsen Ryokan Shirouma-so on 30 Sept 2026 start from NZ$329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Hakuba Onsen Ryokan Shirouma-so?

No, Hakuba Onsen Ryokan Shirouma-so does not offer an airport shuttle service.

Is there a bar or restaurant at Hakuba Onsen Ryokan Shirouma-so?

Yep, you can grab a meal at Hakuba Onsen Ryokan Shirouma-so's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hakuba Onsen Ryokan Shirouma-so?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Hakuba Onsen Ryokan Shirouma-so?

No, pets are not allowed.

Hakuba Onsen Ryokan Shirouma-so Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 50 out of 55 reviews
Rating 8 - Good. 5 out of 55 reviews
Rating 6 - Okay. 0 out of 55 reviews
Rating 4 - Poor. 0 out of 55 reviews
Rating 2 - Terrible. 0 out of 55 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

白馬の常宿にします

外装、内装も写真よりも実物が綺麗でした。 和風の旅館ですが、地下から２階屋外までwifiは問題なく繋がり、Zoomなどのビデオ通話約90分も支障ありませんでした。 ご飯は量がやや多いですが、朝食、夕食共に小学生の子供達も大満足です。ご飯や味噌汁、卵といった基礎的な部分が美味しく、外出して食べるよりもこちらで頂く方が良いのではないかと思います。 自信を持ってオススメします。
Stayed 4 nights in Aug 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not more highly recommend Shirouma So! The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day. I would definitely stay here again!
Stayed 6 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience with amazing staffs
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Restaurants close by. Friendly staff. Pity no individual shower facilities inside room
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, service, a place to discover!

Very nicely decorated hotel. Timeless Japanese style but freshly decorated. Very modern feeling. Staff is very kind and provide excellent level of attention without being intrusive. Onsen is a little bit small but very good. Very good service provided by the owner all along our stay. Breakfast was very good and had a good variety of food offered. Staff speaks good English and was kind to call before our arrival to verify check in time and if anything was needed. Hakuba area is lovely and the hotel has a great view on the moutain. Room was spacious, clean and nicely decorated. Recommending this hotel to anyone!.
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legends

Great place, top service, staff very helpful!
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事最高

朝ごはんボリュームがあって、とても美味しかったです。次回泊りに行ったらディナーもいただきです。 お風呂は狭いですが、質と温度が良かったです。
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一流的服務和質素極高的早晚餐。Excellent services and quality of breakfast and dinner.
Verified review

10/10 Excellent

Weiyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family style Japanese Ryokan

Really nice Ryokan. Great services from the owner, GM to all staff. 5 minutes walk to Happo-one and easy access to shuttle buses to other ski resorts. Only if there could be on open air onsen it will be perfect.
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditional Ryokan - family owned

This was our first trip to Japan and our first time staying in a traditional Japanese Ryokan. We will be back. Loved it. It's family-owned - Toshi and his family were very welcoming, spoke good English, had loads of local knowledge to help us out and had traditional breakfasts and dinners on offer (cooked by Toshi's mother, who comes out and greets everyone at meal time - FYI: you need to book the day before for dinners). We were warm, comfortable (futons were fairly firm but we slept pretty well!), and well looked after. Location is great. Can't wait to come back and stay for longer.
Verified review

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

纯日式风格的酒店，配合无微不至的服务，给我们留下了美好的回忆。

酒店的2个特点让人非常难忘： 1、纯日式风格：房间、寝具、温泉、早/晚餐、日式服装； 2、为住客提供了无微不至的服务：当我们错过了免费班车去滑雪学校时二话没说派专车送我们过去；临走时由于赶时间去hoppo bus terminal搭急行bus酒店再次送我们去车站；遗落了物品在房间，酒店帮我们寄送。。 下次去长野还会选择这个酒店，并把它推荐给我们的朋友们。
Verified review

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice ryokan

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much appreciated after a 16-hour journey) and dropping us off at the train station. Everything about this ryokan is first class, and we would stay again any time.
Verified review

10/10 Excellent

Lai Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice local stay with fantastic host

It was amazing!
Verified review

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay

We were made to feel like 6 star guests. Proximity to ski facilities was just 10 mins walk away. Kaiseke and breakfast was way above average. Since there is little else to do but ski and stay in the hotel, it made a huge difference that it was marvellous. I will make a trip back next time I'm in Japan.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很貼心的服務

到酒店後，未有預訂晚餐，無法提供晚膳，服務員幫我們聯絡了三間餐廳，最後成功預訂餐廳。 我們自駕，酒店還安排員工開車，引路到餐廳，十分貼心的服務。
Verified review

10/10 Excellent

Masa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても良い旅館です。

スタッフの対応、朝食、部屋、すべて良かったです。 前もって連絡すると宿や駅まで送迎してくれます。 また利用したい宿です。
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff make this place! Can't do enough for you

Great staff, clean and tidy traditional Japanese hotel. The Onson is slightly small but modern and tidy.The staff make this place! Can't do enough for you! Would recommend to others.
Verified review

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot springs traditonal hotel super comfortable

Absolutely perfect!!! We loved this place. The innkeeper's are super nice and helpful. Very humble family. I was worried about sleeping on the tatami and mats on the floor, it turned out to me more comfortable than regular beds and mattresses. We slept very well. Hot springs bathhouse inside hotel was super nice, luxurious and clean. Love it! Highly recommend
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotel experiences I have ever had.

This is a FANTASTIC hotel, we stayed for just 2 nights, but wished we could have stayed longer. I don't usually rate hotels on any site, actually this is my first ever rating. But it deserves a 5 star rating. Very helpful, delicious food, warm cosy room, super clean, all in all a top place.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

泉質がとても良かった

温泉の質がとても良くて、入るとすぐお肌つるつるの感じです。両親が足が悪かったので、３階まで階段だったのがちょっと大変でしたが、お部屋も十分広くて清潔感もあり満足でした。
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommendable!

It is a lovely, elegant ryokan with a beautiful onsen and very nice and helpful staff. The dinner was very delicious and absolutely worth the money. Unfortunately, we stayed only one night. If we were to come back to this part of Japan, we would definitely stay in this ryokan. It has our highest recommendation.
Verified review

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

what a well ran hotel. this place tops 5 star resorts as far as service. They went above and beyond as innkeepers.
Verified review

8/10 Good

yy

Liked: Cleanliness, staff & service

臨近滑雪場很方便,此外有接送服務也很棒

老闆及所有服務人員都提供了親切又完整的服務! 為一缺點是大眾湯池太小 房間裡也沒衛浴設備很不方便 還有地點離JR車站有一段不遠距離 不好逛街有點可惜
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place with a lovelier staff

First and foremost the staff, led by a gentleman named Toshi, was incredible. So friendly and helpful. The food which was mostly traditional, was delicious! They offer discounted lift tickets and a discount at a nearby rental shop as well (which was also very friendly and helpful). They allow private access to their onsen, which is great for couples. The room was a great size, and we thoroughly enjoyed the ryokan experience.
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Snowboarding Trip

The hotel was in a great location. Feels like a old Japanese hotel with the modern amenities. Breakfast was a great deal and dinner looked nice. Would go back again.