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Hakuba Royal Hotel

Property class: 3

Photo gallery for Hakuba Royal Hotel

A hotel lobby with a large mural, seating area, and a reception desk.
A multi-story hotel with a prominent tree in front, a parking lot, and a clear blue sky.
A traditional Japanese room with tatami flooring, a wooden table, and a view through a shoji screen.
An indoor dining area with tables and chairs, a stone floor, and a high ceiling with wooden beams.
A hotel reception area with a wooden reception desk, a clock, and framed pictures on the wall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Housekeeping

Explore the area

View map
Hokujo 2310, Hakuba, Nagano-ken, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪18 min walk‬
  • Place, Happo Information Center
    ‪2 min drive‬
  • Place, Hakuba Happo-One Ski Area
    ‪3 min drive‬

Room options

View all photos for Twin Room, Annex Building

A hotel room with two single beds, a desk, a chair, a window with curtains, a chandelier, and wall sconces.

Twin Room, Annex Building

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Main Building

A hotel room with two beds, a window with curtains, a wooden ceiling, and a nightstand.

Standard Room, Main Building

  • 23 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Japanese Traditional Room, Annex Building

A traditional Japanese room with tatami flooring, a wooden table, and a view through a shoji screen.

Japanese Traditional Room, Annex Building

  • Sleeps 4
  • 4 Single Futons

Japanese Western Room, Main Building

  • Sleeps 5
  • 4 Single Futons

About the area

Hakuba

At Hakuba Royal Hotel you'll be within a 20-minute stroll of Hakuba Ski Jumping Stadium and Hakuba Saegusa Art Museum. Highlights at this hotel include a restaurant, free self-parking and karaoke. .The restaurant, Kashiwa, is open for breakfast, lunch and dinner. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and luggage storage. .Attractions within a 10-minute drive of this 3-property class Hokujo hotel include Hakuba Happo-One Ski Area and Hakuba Iwatake Ski Resort.

What's nearby

  • Hakuba Ski Jumping Stadium - 18 min walk - 1.5 km
  • Happo Information Center - 2 min drive - 2.0 km
  • Hakuba Saegusa Art Museum - 3 min drive - 1.6 km
  • Hakuba Happo-One Ski Area - 3 min drive - 2.6 km
  • Hakuba Green Sports Park - 3 min drive - 2.0 km

Getting around

  • Hakuba Station - 12 min walk
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 99 min drive

Restaurants

  • ‪カフェ カッカ - ‬13 min walk
  • ‪飛騨牛焼肉屋 - ‬13 min walk
  • ‪お食事処 ちとせ - ‬13 min walk
  • ‪そば神 - ‬3 min walk
  • ‪来夢来人 - ‬12 min walk

About this property

Hakuba Royal Hotel

There's a restaurant on site. WiFi is free in public spaces. Hakuba Royal Hotel offers its guests hot springs. Hakuba Royal Hotel also features karaoke and a front desk safe. Self parking is free.
  • 59 guestrooms or units
  • Conference rooms
  • Karaoke
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Dining venue
Hakuba Royal Hotel offers 59 air-conditioned accommodations with complimentary slippers and a hairdryer. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a deep soaking bath, toilets with an electronic bidet and complimentary toiletries. This Hakuba hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Kashiwa

Things to do

  • Hot springs
  • Karaoke

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's closest bus terminal is located at JR Hakuba station.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Towels available for a fee (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakuba Royal Hotel
Hakuba Royal
Hakuba Royal Hotel Hotel
Hakuba Royal Hotel Hakuba
Hakuba Royal Hotel Hotel Hakuba

Frequently asked questions

Is parking available at Hakuba Royal Hotel?

Yep, Hakuba Royal Hotel has a free self car park.

Are there hot tubs in the rooms at Hakuba Royal Hotel?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Hakuba Royal Hotel?

No, Hakuba Royal Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hakuba Royal Hotel?

Yep, you can grab a meal at Hakuba Royal Hotel's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hakuba Royal Hotel?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Hakuba Royal Hotel?

No, only service animals are allowed.

Hakuba Royal Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 33 reviews
Rating 8 - Good. 17 out of 33 reviews
Rating 6 - Okay. 4 out of 33 reviews
Rating 4 - Poor. 5 out of 33 reviews
Rating 2 - Terrible. 0 out of 33 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Disliked: Property conditions & facilities

Dated hotel and manned by aged staff

We stayed three nights at the hotel for a ski holiday. The first two nights wete booked through the ski resort and last nights was booked with hotel.com. Although mentioned initially, the reception staff was not aware on arrival. Lengthy explanation was spent. However after two nights, we were asked to check out in the morning. Explanation was given again. The hotel was dated. Open air onsen closed and we were told that not enough rain/ snow fall this year. The breakfast and dinner set were just so so. Overall, not recommended unless you have no better choice in ski season.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
部屋に入ったら電気がつかず、スイッチの所にテープが2箇所貼ってあり、つけるな。と、いう意味なんでしょう。フロントに連絡して直ぐに対応してくれたのですが、何だか気分が悪く、違う部屋に変えてもらった所、今度はテレビがつかず、、結局、前の部屋に変えてもらいました。フェイスタオルが驚くほど薄くて、がっかり。お風呂のシャワーのホースの付け根の所が柔らかすぎて、向きによってはお湯がでない。髪の毛を乾かそうと思ったら、ドライヤーが置いてあった引き出し、、と、言うか、ドライヤーが引き出しに入っていたのも初めてですが、髪の毛が落ちていました。ゴミ箱も、なんかの変わりか、ドラム缶のような感じで、、、。 寝る時も空調の音がうるさくて気になって眠れず、こういうホテルは後にも先にも初めてでした。スタッフの方も感じ悪くないですが、制服ではなく、下はジーンズでした。チェックアウトの時は別の方でしたが、基本、やはり、朝は笑顔で送り出してほしいもの。それだけで気分が違うのに。多分、2度と行かないと思いますが、徹底したお掃除と古いなら古いなりのプライドを持ってほしい。 頑張って綺麗にしてる古いホテルもいっぱいあります。夜行バスで泊まる方も多いのでは？だったら、お疲れ様でした、のウエルカムドリンクみたいなのをセルフでもいいから用意するとか、やれることはいっぱいある気がします。バス停から近いし立地は悪くないのに本当に残念です。
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天溫泉在入住期間暫停開放, 有點失望 另外, 早餐每日都是一樣, 而且食物沒有很熱, 連續住了四天, 已經不想再吃了
Stayed 4 nights in Jan 2020
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Very run down and dated hotel. Stains on the walls and thread bare carpet. Worst bed and pillows we’ve ever tried to sleep on. The indoor/outdoor Onsen was in generally good condition and nice to have access to after two days on the slopes.
Stayed 3 nights in Feb 2019
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
施設が古いです。
Stayed 1 night in Oct 2018
Verified review

6/10 Okay

5 分鐘步行路程就到白馬駅

5 分鐘步行路程就到白馬駅，旅館外圍環境好好，但旅館內裡好舊。旅館附有大浴場, 泉水夠熱，但花酒水力太慢， 有女客甚至用兩個花酒洗頭，房間牆身都比較陳舊，早餐份量足夠，餐廳環境十分優美，反而想不到 WIFI 竟然夠快
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

温泉

露天の温泉が気持ち良かったです。
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅からも近く便利であったが、団体客がいたため大変賑やかであった。
Verified review

8/10 Good

Liked: Cleanliness
一人で宿泊。露天風呂が修理中のため入浴できませんでしたが内風呂はきれいに清掃され以外によかった。建物が古いが清掃されきれいだと思う。夕食は駅前で済ませ朝食は書き込みを見てコンビニで済ませました。ツインの部屋に宿泊のみで以外と金額が高く感じもう少し安ければ言いと思う。しかしツイン部屋は広く、家具、冷蔵庫も昔ながらの懐かしのもので情緒があり昭和時代が好きな人にはおすすめと思う。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
白馬の駅に近く、訪問先も近かったので大変便利でした。また、朝食も大変美味しく、量も充分でしたので満足しました。
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
シーズン中での価格、駅に近いロケーションなど満足のいくホテルだと思います。 ただ、、唯一の不満はお風呂が入れる時間帯で露天風呂で温度を下げないようだと思いますが黒いシートがかかっていたり遠赤外線？の為なのか？石が敷き詰められていました、、露天風呂なのか？池なのか？って感じです。 また、ボイラーのせいなのか？他のお客さんが使用中での同時のシャワーの水圧が、、、 お風呂関係だけが残念な所です。
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Calculative and overpriced hotel, don't go!

Late check in and staffs were very unfriendly and super calculative by keep head counting how many kids staying together every time we bumped into the staff. It's very irritating and we checked in late that night, after long travelling and being questioned so many things. This hotel is very old fashioned and the onsen is far from the rooms. Onsen opening time is limited and the water isn't hot enough, it's just like luke warm water. Due to transiting to other cities, we had to wake up early and missed the onsen. It's over priced and very stingy on amenity, only 2 tiny packs of hair shampoo and body shampoos are provided in the room. Hotel room is not heated, however, there's a portable one provided but auto shut off every 5 minutes, thus it's useless. I felt very disappointed with this hotel and i won't return. Nothing impressive! We checked out at 5a.m. in the morning.
Stayed 2 nights in Jan 2018
Verified review

6/10 Okay

Disliked: Property conditions & facilities
お風呂で選んだホテルなので他は期待していなかった。施設も古く、リゾート感は全くないホテルだが、露天風呂は温度も丁度よく、長湯できるのでおすすめ。フロントの方も親切だ。
Stayed 2 nights in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and view

It was a nice stay, staffs are very friendly with great service. The hotel near the stream so you can hear the sound of water flow, enjoy fresh air with mountain view.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

お値打ちに、宿泊できればお得

一人で宿泊しました。ホテル自体、リノベーションされてないので、見た目はそれなりですが、それなりにお部屋は綺麗に管理されていて、快適に宿泊できました。温泉も良いです。食事していないので、食事に関してはわかりません。ゲレンデは、シャトルバスか、マイカーが必要ですが、バスの本数が少ないので、要チェックです。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kiyoshi Endo i believe is the mgr, and is great!!!

This was a great place to stay, clean and everyone working here was extremely helpful and pleasant to be around! A free bus picks you up at the hotel and shuttles you to the various mountains.
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Práctico y sencillo. Facilidades para todo

Es justo lo que te esperas: un hotel que se nota que tiene sus años pero perfecto si quieres esquiar por la zona
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth it

Way over priced for the condition of the room and furnishings. Obviously this hotel has not been updated since the winter Olympics in Nagano. Very disappointing.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

โรงแรมวิวดีมาก ที่ตั้งสะดวกต่อการเดินทาง

เป็นโรงแรมเก่าสภาพดี ตั้งอยู่ใกล้กับสถานีรถไฟ สามารถเดินเที่ยวชมเมืองและมีร้านอาหาร ร้านสะดวกซื้ออยู่ไม่ไกล มีบริการออนเซน
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Good place for the price and what you need

Good hotel but a tad run down. You could tell it was built for the Olympics and they haven't done much with it. Staff was amazing!!! Amenities were great, had rental ski/snowboard gear, hot springs/jacuzzi. Overall it was amazing for the price I would stay again when I go back.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Ski trip to Happo-one

The hotel is only a 5 minute walk from the station with a free shuttle to both Happo-one and Goryu. The room was nice, but the hotel could use a little "up-keep" (paint, etc.)
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Quirky hotel with great staff

Great hotel just 2 mins from the station. The building is really interesting; dated but clean. The rooms are very large for Japan and have a nice desk and chairs etc. It might have been built for the Olympics but never quite been full since. There are free shuttle buses that run to all the ski resorts which is handy. The staff are fantastic and the manager is really friendly, he was always around the lobby when I was there, saying hello and making sure things were okay. If you don't mind old decor, stay here!
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Ski time is busy

The hotel is 200 meters from Hakuba rail station and 10 restaurants and coffee shops .. Regular free shuttle busses go to and from the ski fields .. The hotel has a good onsen in two pools .. The hotel is in need of a refurb old but good .. .. Staff are friendly and go out of there way to assist .. Breakfasts are Japanese and tasty .. I would go back
Verified review

8/10 Good

Liked: Staff & service
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

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