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4.2 out of 5

"A pleasant place to stay " More

By a verified traveller on Sun 06 Nov 2022

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Hotel Description

At Ace High Motor Inn you'll be within a 20-minute walk of Onekawa Aquatic Centre and 2.7 km (1.7 mi) from Park Island Sports Complex. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

This pet-friendly motel offers free WiFi in public areas, barbecue grills, and dry cleaning/laundry services. Additionally, you'll find laundry facilities, free newspapers in the lobby, and tour/ticket assistance. Continental breakfast is available daily between 7:30 AM and 9:30 AM. There's also the convenience of free self parking.

With a stay at this 3-star Pirimai motel, you'll be 3.9 km (2.4 mi) from Church Road Winery and 3.9 km (2.4 mi) from McLean Park.

Executive Studio with Spa bath

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Unit Family

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Two Bedroom Unit

Bed Count 1 King Bed Maximum Occupancy 6 Max

One Bedroom Access Unit

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Unit

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Ace High Motor Inn ratings based on 39 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ace High Motor Inn

Everyone (17) Couples (3) Family (18)
5 out of 5
A pleasant place to stay

Posted by on 6 Nov. 2022

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3 out of 5
Good property and location, lovely staff. Overdue for some upgrades and was not very clean

Posted by on 23 Jan. 2022

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1 out of 5
We did not get what we asked for. And we had to pay for the stay if we left.

Posted by on 21 Nov. 2021

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Comment from Hotel Management

21 Nov. 2021 by frank

Anthony you booked and executive studio, and although we are pet friendly, we do not allow pets in our executive studio and you were up graded to a 1 bedroom unit to accommodate you dog which you failed to advise with your booking

1 out of 5
Absolutely disgusting service!!! Do not go to this establishment!! I was sworn at, verbally abused and treated with such disrespect that I was in shock! After arriving late into Napier/Hastings after a 5 hour rushed drive to the Hastings hospital I successfully booked an available room late in the evening via the wotif website. I revieved an email an txt confirmation of my booking and went to the motel. After knocking on the staff door I was greeted by a gentleman in his underwear who ask me what I wanted and I explained I had made a late booking. He started to swear at me and told me to FK off..I explained that I had a booking and he continued his expletive rant. I explained that I'd been visiting the hospital and he told me to FK up and that it's not his problem. He continued to sweat and abuse me and told me I had no booking. At this stage my partner came out of the car and the man changed his tone and said we did have a booking and proceeded with the check-in. I explained to my partner what the man had been saying and we wanted to walk away but had no other option but to stay. I was so shocked by the disgusting service and the level of disrespect received that this is the first review I have ever given as I would hate for anyone else to receive such appalling treatment.

Posted by on 26 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Frank

It's a shame people don't use some common sense when travelling and make forward bookings What other business will provide after hour service accept accommodation, you can buy everything you online but you can't get a shop to open after closing yet the public think motels are fair game and can be available 24 hours a day, but hey we are human and we get a bit grumpy when people turn up at 10.39 pm and demand we service them yeah right it works both ways

4 out of 5
Clean, tidy, everything you need for a confortable stay. Thanks

Posted by on 7 Feb. 2021

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4 out of 5
Lovely staff, friendly, helpful and accommodating of special requests.

Posted by , from Hamilton on 29 Jan. 2021

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4 out of 5

Posted by on 11 Jan. 2021

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5 out of 5
Excellent owners and staff, quiet, lovely super clean room with very comfy bed. Will stay again next time in Napier.

Posted by on 10 Jan. 2021

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5 out of 5
Awesome place great for family and groups. I will sleep at Ace again whenever I am in Napier and environments.

Posted by , from Wellington on 5 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by Frank & Maureen

many thanks for your fab review e hope to see you again soon

4 out of 5
Was pretty good for the price we paid. Was clean and nice

Posted by on 2 Jan. 2021

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About the Ace High Motor Inn

Location 399 Kennedy Road, Napier, 4001

Property Features

As a guest of Ace High Motor Inn, you'll find an outdoor pool, tour/ticket assistance, and barbecue grills. WiFi is free in public spaces. Ace High Motor Inn also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available. Smoking is allowed in designated areas at this 3-star Napier motel.

  • 16 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Ace High Motor Inn offers 16 accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. This Napier motel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Hair dryer
  • Toiletries (free)
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:30 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:30 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 8:30 AM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 8:30 AM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 8:30 AM
  • Debit cards
  • Pets allowed (no fees)
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 15 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ace High Motor Inn Napier
  • Ace High Motor Inn
  • Ace High Motor Napier
  • Ace High Motor
  • Ace High Motor Inn Motel
  • Ace High Motor Inn Napier
  • Ace High Motor Inn Motel Napier

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.