Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

Poolside bar
On the beach, white sand, sun-loungers, beach towels
Poolside bar
Lobby sitting area
Poolside bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Spa
  • Parking included

Explore the area

View map
6307 Casino Drive, Paradise Island, New Providence, 0
  • Place, Cabbage Beach
    ‪4 min walk‬
  • Place, Aquaventure
    ‪11 min walk‬
  • Place, Atlantis Casino
    ‪13 min walk‬
  • Airport, Nassau (NAS-Lynden Pindling Intl.)
    ‪25 min drive‬

Room options

Junior Suite, Oceanfront (U)

8.2 out of 10
Very good
(67 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (U)

9.0 out of 10
Wonderful
(22 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(404 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Superior, U)

8.4 out of 10
Very good
(184 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, Ocean View (U)

8.4 out of 10
Very good
(23 reviews)
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite (Lateral Sea View - E)

7.4 out of 10
Good
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Superior E)

7.8 out of 10
Good
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Superior (L))

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (U)

7.8 out of 10
Good
(36 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (B2C-US)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Superior, B2C-US)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, Ocean View (B2C-US)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Family Suite, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite, Oceanfront (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Suite (Special | C)

8.0 out of 10
Very good
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

8.8 out of 10
Excellent
(5 reviews)
  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Junior Suite, Ocean View (Superior | C)

8.0 out of 10
Very good
(10 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

7.4 out of 10
Good
(26 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Suite, Ocean View (L)

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Suite, Oceanfront (E)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (B2C-US)

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Ocean View (Superior | U)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms, Ocean View (Superior | C)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Junior Suite, Ocean View (Superior | B2C-CA)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (Superior | B2C-CA)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Junior Suite, Oceanfront (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Suite, Ocean View (B2C-CA)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Standard Suite (Special | B2C-CA)

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (B2C-CA)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms, Partial Ocean View (L)

  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior (L))

  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior| E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Suite, Ocean View (Superior E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Suite (Special | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Beachfront (Swim Up | Elite Club | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

About the area

Paradise Island

An all-inclusive stay in Paradise Island awaits you at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive. Within just a 10-minute stroll, you'll find Cabbage Beach and Paradise Lagoon Beach North. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and Swedish massages along with body treatments and mani/pedis. The buffet restaurant, Atlantic, is open for breakfast and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and sauna. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .In the area of this 4-property class Paradise Island property, you'll find Cable Beach.

What's nearby

  • Cabbage Beach - 4 min walk - 0.4 km
  • Paradise Lagoon Beach North - 9 min walk - 0.8 km
  • Aquaventure - 11 min walk - 1.0 km
  • Atlantis Casino - 13 min walk - 1.1 km
  • Versailles Gardens - 14 min walk - 1.2 km

Getting around

  • Nassau (NAS-Lynden Pindling Intl.) - 30 min drive

Restaurants

  • ‪Nobu - ‬9 min walk
  • ‪Marina Pizzeria - ‬13 min walk
  • ‪Shake Shack - ‬15 min walk
  • ‪Poseidon's Table - ‬10 min walk
  • ‪Starbucks - ‬7 min walk

About this property

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, barbecue grills, and gift shops/newsstands are also featured at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 4-star Paradise Island property.

  • 1 building
  • 379 guestrooms or units
  • 14 levels
  • 5 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Paradise Island - Adults Only - All Inclusive offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and body treatments. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Atlantic
  • Bahamas
  • Krystal
  • Kulinarium
  • Tengoku

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Deep-tissue massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and Discover. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Paradise Island

Palace Paradise Island

Paradise Island All Inclusive

Paradise Island Riu

Paradise Island Riu All Inclusive

Paradise Island Riu Palace

Riu Palace Paradise Island

Riu Palace Paradise Island All Inclusive Adults

Riu Paradise Island

Riu Paradise Island All Inclusive

Riu Palace Paradise Island All Inclusive Adults Only

Riu Palace Paradise Island All Inclusive

Riu Paradise Inclusive Adults

Riu Palace Paradise Island All Inclusive Adults Only

Riu Palace Paradise Island Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Paradise Island - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Paradise Island - Adults Only - All Inclusive is a short 2-minute walk from Cabbage Beach. Fun beach activities include volleyball, scuba diving and waterskiing.

Is there a spa on site at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

Yep, there is an onsite spa at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive. You'll enjoy heaps of services like body treatments and Swedish massages.

Does Hotel Riu Palace Paradise Island - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Palace Paradise Island - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hotel Riu Palace Paradise Island - Adults Only - All Inclusive have a waterslide?

No, there is no waterslide at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive, but Aquaventure is a short 13-minute walk away.

What luxury perks are available at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and a health club.

Is Hotel Riu Palace Paradise Island - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Palace Paradise Island - Adults Only - All Inclusive is an adults-only property.

Does Hotel Riu Palace Paradise Island - Adults Only - All Inclusive serve breakfast?

Yeah, free buffet brekkie is served daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

No, Hotel Riu Palace Paradise Island - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive?

There is a golf course next to Hotel Riu Palace Paradise Island - Adults Only - All Inclusive.

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1679 out of 3827 reviews
Rating 8 - Good. 1028 out of 3827 reviews
Rating 6 - Okay. 608 out of 3827 reviews
Rating 4 - Poor. 271 out of 3827 reviews
Rating 2 - Terrible. 241 out of 3827 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Frank

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The room and Hotel were great however the Hotel was advertised as a heated pool and swim up bar. The pools were not heated at all and the water was extremely cold for anyone to swim in. It happened to be a cold week, and that's the time they should have been heated! Everyone complained., and it so happened they did put the heat back on the day we were leaving. NOT IMPRESSED!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Mikaila Rai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Polite staff & clean establishment.
Stayed 3 nights in Feb 2026

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, amenities
The ice bucket had leftover ice that melted. They skipped one day from restocking the refrigerator. The front desk people were very nice and the cleaning ladies as well. The room was clean. You should have more available reservations for your restaurants. We noticed the restaurants were not filled. Plenty of room for more reservations.
Stayed 4 nights in Feb 2026

8/10 Good

Concepcion

Stayed 6 nights in Jan 2026

4/10 Poor

Edyta E

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this all-inclusive resort with high expectations, but unfortunately, the experience did not fully meet them. The à la carte restaurants were not open every day, which significantly limited dining options during our stay. The rooms felt outdated and not very appealing, and the main lobby had an unpleasant odor throughout our visit. Service was another area where the resort fell short. While expectations seemed high, the overall delivery of service was inconsistent. One exception was our waiter, Sunny, who truly stood out with excellent service and a positive attitude—he made a noticeable difference in our experience. The volleyball area was poorly maintained, and the alcohol selection was quite limited. Being served tequila shots in paper cups was surprising and not something we’ve encountered before at an all-inclusive resort. Overall, the resort has potential, but several areas need improvement to meet the standards expected from an all-inclusive stay.
Stayed 7 nights in Jan 2026

10/10 Excellent

Omar Aguilera, Ledgewood

Stayed 4 nights in Feb 2026

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had to check out early due to my Fathers unexpected death and the hotel will not call us or Expedia back in regards to the days missed.
Stayed 10 nights in Jan 2026

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness
Overall, this is an average hotel. It was hit and miss with the attitudes of staff. Some were polite and welcoming and others couldn’t care less. The property is fairly dated but overall clean. Housekeeping may or may not restock your coffee and water supply. I am not entirely dissatisfied but I probably wouldn’t stay there again.
Stayed 4 nights in Feb 2026

6/10 Okay

Misty, Haslet

Liked: Cleanliness, amenities
Bar staff, bellboys and housekeeping were amazing! Room service food, fromt desk and room temperatures could use a LOT of improvement. My thermostat was set to 17°C and could not be adjusted even though it was like 9°C outside. Overall, even though I was freezing and it was too cold for the beach, I had fun meeting new people and watching the indoor nightly shows.
Stayed 4 nights in Jan 2026

10/10 Excellent

Latisha

Liked: Cleanliness, amenities, property conditions & facilities
The staffs environment is what stood out the most how wondering and friendly they were.
Stayed 3 nights in Feb 2026

2/10 Terrible

Fernando

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is dirty, very difficult to make dinner reservations. No bottle waters available besides 2 in a room. Some of stuff was very friendly but some very unfriendly. Sunny from the buffet was excellent. Would never recommend staying there and definitely not going back. I have been to multiple Rui resorts and this one was the worse by far
Stayed 7 nights in Jan 2026

6/10 Okay

Stephen Paul

Travelled with partner
Restaurant and room Staff were amazing. Earliest restaurant opens for dinner at 18:30 including the buffet. Do not pay for upgrades with Expedia. The hotel will not honor and will ask you to pay more money if you want another room. Our safe didn’t work ,no blankets, no robes, no happy anniversary and it took several calls for anything. Very old outdated room. 2 tiny pools and construction going on in your ocean view. Expedia chat did not work for 3 days and once I got in touch nothing was done. 17 trips to Riu hotels and this will be I fortunately our last and booking through Expedia as well.
Stayed 6 nights in Jan 2026

10/10 Excellent

Scott

Stayed 4 nights in Jan 2026

10/10 Excellent

GUSTAVO JAVIER DE LA, Kanata

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room had a musty smell. Had to burn incense to remove the odor. Food buffet was excellent with lots of choices.
Stayed 7 nights in Jan 2026

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Jan 2026

2/10 Terrible

Suzanne

Disliked: Cleanliness, amenities, property conditions & facilities
Could not book a reservation at any of the restaurants we had to end our trip day early due to flights being canceled to whether they never gave us our money back for the day that we could not stay that we already had paid for room smell like mildew and bleach
Stayed 3 nights in Jan 2026

8/10 Good

Vedrana

Stayed 8 nights in Jan 2026

2/10 Terrible

Christopher

Plastic on t
Stayed 3 nights in Jan 2026

8/10 Good

Michael

Stayed 7 nights in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
All inclusive is the way to go. The staff are also top notch and a vibe
Stayed 3 nights in Jan 2026

6/10 Okay

Jan Marshall

Liked: Cleanliness
The staff was good overall facility a little run down
Stayed 4 nights in Jan 2026

8/10 Good

Alena

Liked: Cleanliness, amenities, property conditions & facilities
The service was exceptional!!! My complaint is about the reservations to the restaurants. I paid a lot of money to stay here to enjoy all the things offered and this was my birthday trip I took solo and could not get a reservation for any of the restaurants offered!! I was stuck with buffets all trip long and the jerk stand. Highly disappointed!!!!!! Also the hot tub was not available it was out of service being worked on they said. I do not stay at hotels that don’t offer a hot tub so this will be my first and last time at this resort. Also this is suppose to be a home away from home… we should be able to control heat in our rooms. I froze all trip!!!! I’m anemic and always cold. The heat is my friend. When it’s in the low 60s wind blowing crazy…. I need HEAT!!! I was highly disappointed about that as well!!! I was given an extra blanket but that is so thin it does nothing. Do better!! Thanks
Stayed 3 nights in Jan 2026

4/10 Poor

Pedro

Travelled with partner
Staff need to be friendly Restaurants never available
Stayed 3 nights in Jan 2026

2/10 Terrible

Devinder

The room we were checked in was smelling. The a/c was so noisy that we called front desk and complained . The mechanic upon inspection reported to change the room. We were moved to another room nothing different. Next morning we reported to manager who paid no attention about our problems. The food is horrible and can’t eat . It is cold like from refrigerator. We even complained to the staff and they said it is as is. No food warmers. We spoke with many guests and all had same opinion. I don’t understand how people manage to stay for so many days. I found difficult to spend another day.
Stayed 4 nights in Jan 2026

2/10 Terrible

Lisa Ann

Never stayed there. Had a death in family. Tried contacting hitel but no answer
Stayed 3 nights in Jan 2026