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4.4 out of 5

"Very clean, great staff, very helpful. Check in and out was fast, nice rooftop area to eat cheese and crackers. " More

By a verified traveller on Sun 10 Jan 2021

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Hotel Description

Quest New Plymouth puts you in the heart of New Plymouth, connected to a shopping center and within steps of Centre City Shopping Centre and Wind Wand. Highlights at this luxury aparthotel include in-room free WiFi, free Internet, and Smart TVs.

Each apartment is soundproofed and features satellite TV, first-run movies, and a coffee/tea maker. Nice touches to enhance your stay include free toiletries and premium bedding. A microwave, a hair dryer, and a phone are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and concierge services. Other amenities include laundry facilities, barbecue grills, and express check-in. Continental breakfast is available daily between 7:30 AM and 10:00 AM. There's also the convenience of extended parking.

Places within a 5-minute walk of this 4.5-star New Plymouth CBD aparthotel include TSB Showplace and Puke Ariki.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$125* Per night/room 21 Mar. - 22 Mar.

One Bedroom Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Two Bathroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest New Plymouth ratings based on 217 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest New Plymouth

Everyone (83) Couples (103) Business (3) Family (31)
5 out of 5
Very clean, great staff, very helpful. Check in and out was fast, nice rooftop area to eat cheese and crackers.

Posted by , from Sanson on 10 Jan. 2021

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Comment from Hotel Management

19 Feb. 2021 by Gaurang Dalvi

Hello Glenn, Thank you for your feedback and support. The team was amazed by your feedback and it motivates us to provide a consistent service to our guests. We are glad that you liked our services and the BBQ Deck. Hope to you see again soo in future. Kind regards Quest New Plymouth

5 out of 5
Spacious room. Comfy bed. Loved the air conditioning. Very central to all of town

Posted by on 10 Jan. 2021

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Comment from Hotel Management

19 Feb. 2021 by Gaurang Dalvi

Hello, Thank you for your feedback and support, Its good to know that you liked our services and the location served you the best, your feedback means a lot to our team. Hope to see you in near future. Kind regards Quest New Plymouth

4 out of 5
Liked the location. Easy walking distance to all activities and eateries that we wanted to access. Car stayed in the car park for the duration of our visit. Happy hubby 😁 However we were a bit disappointed with housekeeping. Discovered one of the bedside lamps not working on first night ( obviously not checked before our arrival). Left a note for housekeeping the next morning in case it just needed a new bulb. A note was left for us promising that it would be fixed later that day or the next day. Didn’t happen for the duration of our stay. Not the end of the world but an inconvenience nonetheless. Apart from that- a great stay 👍

Posted by on 5 Jan. 2021

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4 out of 5
The room was spacious with a decent kitchenette and clean bathroom. The only down side was the windows did not open so had to rely on air conditioning and the view was to an internal roof. Having said that this meant that it was really quiet so we slept exceptionally well. Great location easy to walk to everything we needed.

Posted by , from BOP on 23 Sep. 2020

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Comment from Hotel Management

1 Oct. 2020 by Quest team

It means a lot to the team that you've enjoyed your stay. Thank you for providing honest feedback highlighting our location, facilities and attention to cleanliness.

5 out of 5
Friendly staff spacious and clean rooms great rates

Posted by on 17 Sep. 2020

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Comment from Hotel Management

23 Sep. 2020 by Quest team

Thank you for the great review!

3 out of 5
The place is O.K. and the location is great. Air con gave me a cold. Only 2 towels in a King size room. Can't watch TV from Bed, because its fixed to the wrong wall.

Posted by , from Taranaki on 7 Aug. 2020

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Comment from Hotel Management

31 Aug. 2020 by Quest team

Thank you for taking the time to provide feedback. We will take on board your concerns. Thank you very much for the support

5 out of 5
Great location and very helpful staff on arrival. Nice room. Would recommend to all.

Posted by , from Papamoa on 7 Jul. 2020

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Comment from Hotel Management

24 Jul. 2020 by Gaurang Dalvi

Thank you for staying with us, we hope to see you again next time.

5 out of 5
Was a great place to stay very central we had a one bedroom and there was heaps of room

Posted by , from Masterton on 29 Jun. 2020

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Comment from Hotel Management

30 Jun. 2020 by Linda

Thank you for staying with us Dee, we hope to see you again next time

5 out of 5
Great central location and spacious rooms. There was an odour from underfloor bathroom pipe system

Posted by on 11 Mar. 2020

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Comment from Hotel Management

22 Apr. 2020 by Quest team

Thank you for staying with us, we really appreciate your valuable feedback.

4 out of 5
Central location and good size rooms. Amenities are good with the rooms

Posted by on 27 Jan. 2020

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Comment from Hotel Management

28 Feb. 2020 by Quest Team

Thank you for staying with us, we really appreciate your valuable feedback.

Property Features

As a guest of Quest New Plymouth, you'll find a fitness center, tour/ticket assistance, and barbecue grills. WiFi and wired Internet are free in public spaces. The luxury Quest New Plymouth also features multilingual staff, concierge services, and laundry facilities. Smoking is allowed in designated areas at this 4.5-star New Plymouth aparthotel.

  • 40 guestrooms or units
  • Built in 2009
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: New Plymouth (NPL) (11.7 km / 7.3 mi)
  • Parking: Extended parking available for a surcharge

Room Amenities

Quest New Plymouth offers 40 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Smart televisions come with premium satellite channels and first-run movies. This New Plymouth aparthotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Smart television
  • Satellite channels
  • Premium channels
  • First-run movies
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 7 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 7 AM - 7 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Quest New Plymouth

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 15 for adults and NZD 15 for children (approximately)
  • Extended parking fee: NZD 10 per night
  • Rollaway bed fee: NZD 40 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment New Plymouth
  • Quest New Plymouth
  • Quest New Plymouth Apartment
  • Quest New Plymouth Aparthotel
  • Quest New Plymouth New Plymouth
  • Quest New Plymouth Aparthotel New Plymouth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.