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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Where to?

Dates

June 2026

July 2026

12 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa pool
Breakfast included
All-inclusive
Restaurant

includes taxes & fees

19 May - 20 May

Explore the area

Carretera Federal 307, Puerto Morelos, QROO, 77712

Place, Arrecife de Puerto Morelos National Park
‪2 min walk‬
Place, Puerto Morelos Beach
‪21 min drive‬
Place, Puerto Morelos Town Square
‪27 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪24 min drive‬

Room options

Premium bedding, down duvets, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Good

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Very good

Ocean view
102 sq m
Sleeps 8
1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Exceptional

Ocean view
92 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

Good

51 sq m
Sleeps 4
1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Ocean view
102 sq m
Sleeps 8
1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Two Bedroom Luxury Junior Suite

Good

101 sq m
Sleeps 8
2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

A room with a view of the ocean, a sofa with patterned cushions, a small round table, and a chair outside.

Luxury Junior Suite Ocean View

Very good

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

Very good

51 sq m
Sleeps 4
1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Exceptional

Ocean view
484 sq m
1 bedroom
Sleeps 8
1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Luxury Junior Suite Ocean Front

Good

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

Good

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Diamond Club

Good

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Very good

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Ocean view
319 sq m
1 bedroom
Sleeps 10
1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite

Very good

51 sq m
Sleeps 4
1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Good

Ocean view
51 sq m
Sleeps 4
1 King Bed and 1 Single Sofa Bed OR 2 Queen Beds and 1 Single Sofa Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. You'll be 10.6 km (6.6 mi) from El Tinto Golf Course and 20.8 km (12.9 mi) from Puerto Morelos Town Square. Highlights at this all-inclusive property include 12 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The buffet restaurant, Gourmet Marche, is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Business amenities include 8 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. Each morning free full breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of limited parking. .Within a 15-minute drive of this 5-property class Puerto Morelos property, attractions include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco.

What's nearby

Arrecife de Puerto Morelos National Park - 2 min walk - 0.2 km
Moon Palace Golf Club - 16 min drive - 12.0 km
Puerto Morelos Beach - 21 min drive - 18.5 km
Ojo de Agua Beach - 26 min drive - 22.1 km
Puerto Morelos Town Square - 27 min drive - 22.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

‪the cave - ‬6 min walk
Agave Mexican Cuisine
‪Diamond Club Lounge - ‬1 min walk
‪Grazie Italian Restaurant - ‬16 min walk
‪Martini MIX - ‬17 min walk

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 8 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

1005 guestrooms or units

9 levels

12 dining venues

2 bars on the beach

3 bars by the pool

3 swim-up bars

8 bars or lounges

Full breakfast (free)

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with free minibar items and minibars. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Pool
Spa pool
Breakfast included
All-inclusive

includes taxes & fees

1 June - 2 June

Pool
Spa pool
Breakfast included
All-inclusive

includes taxes & fees

19 May - 20 May

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Limited on-site parking

Food and drink

Free full breakfast available daily 7:00 AM to 11:00 AM
12 restaurants
2 beach bars
3 poolside bars
3 swim-up bars
8 bars/lounges
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Agave
Gourmet Marche
Grazie Italian Trattoria
Hunter Steak House
Ma Maison

Things to do

6 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Lazy river
Playground
Sauna
Shopping
Splash pad
Steam room
Table tennis
Tennis
Waterslide

Family friendly

6 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free rollaway/extra bed
Free water park access
In-room cot
Laundry facilities
Lazy river
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Conference centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

9 floors
Beaux Arts architecture
Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Free rollaway/extra bed
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

MP3 dock
Plasma TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun

Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of 18 May 2026, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on 19 May 2026 start from NZ$506, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Onsite parking is limited.

Are there any beaches close to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

The closest beach to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is Delfines Beach (14.9 km).

Is there a spa on site at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yep, and guests love it! Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort features 2 beach bars, 6 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

Is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort serve breakfast?

Yep, free full brekkie is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, pets and service animals are not allowed.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

10/10 Excellent

Ronald Curtis St

17 Feb 2026

Stayed 7 nights in Feb 2026

4/10 Poor

Andrea

Travelled with family

16 Feb 2026

Disliked: Cleanliness

Pros: - service (as long as you tip - they are wonderful)! And I 100% believe everyone should be tipped, regardless of all inclusive - we are on floor 5 and able to walk out to a hot tub and pool. That is HUGE being with our daughters. Love that we can come back to our room mid-day and relax yet have the option for kids to continue to swim - butlers had been AMAZING! We have Paulo and Milton. I wasn’t sure what a butler would entail but it has been an amazing service! CONS: - We travel to the Cancun area every year over presidents break. Have always had a good experience. Usually stay around Hotel Zona but wanted to be away from that area this year. We booked this hotel bc of the water park for our kids. Waterpark is pretty gross and rundown. Also disappointed that the water in almost all pools around the resort is cold. - my husbands birthday is today and he’s been sleeping and in bed all day bc of an illness….guessing food poisoning based on all of the previous comments. - room service takes forever and housekeeping is hit or miss… first two days were amazing…today, we could have made our own beds since that was all that was done. - beach is gross - not the hotels fault regarding seaweed…but MANY better options nearby!!!! - Food: not impressed. Indian restaurant was the best but was also last place we ate before husband became ill. Overall: No; would not stay here again. I feel bad for the handful of amazing staff. The issues need to be fixed from the top!

Stayed 5 nights in Feb 2026

8/10 Good

Arielle

15 Feb 2026

Stayed 6 nights in Feb 2026

10/10 Excellent

Maria Auxiliadora

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

excelent services

Stayed 2 nights in Jan 2026

6/10 Okay

Azra

15 Feb 2026

Liked: Cleanliness

Overall, this place was good. Not like the other Royalton resorts I’ve visited. Has to call the front desk to resolve a room issue and for three days straight they said they would send someone up and no one came. Food was good, service and some restaurants were horrible. Resort was pretty clean. Some staff were downright rude, would talk about you right infront of your face. Id choose another location in the future.

Stayed 5 nights in Feb 2026

10/10 Excellent

Nadeem

Travelled with family

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great family vacation at Royalton Splash, Cancun. The only complaint I have is that the WIFI was very spotty. Ironically, it took me 3 tries to leave this review from the resort. A bit annoying, but not enough to take a star away. Everything else was great!

Stayed 5 nights in Feb 2026

6/10 Okay

Steven

15 Feb 2026

Stayed 12 nights in Feb 2026

10/10 Excellent

John

15 Feb 2026

Stayed 6 nights in Feb 2026

6/10 Okay

Cristopher

15 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Resort was nice, staff was amazing (other than the prime rep we dealt with on the first day) quite a few people we talking about feeling ill over their holiday we were a group of 5 and 4 spent a day in the room with flu like symptoms. All in all it was a fun family trip.

Stayed 7 nights in Feb 2026

6/10 Okay

Burak Unal

Travelled with family

14 Feb 2026

Liked: Cleanliness, property conditions & facilities

The rooms were okey , but we had problem getting coffee to our room after maid service . Breakfast and Dinner buffets were not what we were hopping for . Everyday sand dishes. Pool side lunch trucks were always busy and they were out of fries pretty much everyday during our 8 days stay .

Stayed 8 nights in Jan 2026

8/10 Good

Angela

Travelled with family

14 Feb 2026

Liked: Cleanliness, staff & service, amenities

The room was nice and clean. Staff was very pleasant and friendly! Pools were clean.

Stayed 6 nights in Feb 2026

10/10 Excellent

Jailene

Travelled with family and small children

14 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great family resort!

Stayed 5 nights in Feb 2026

4/10 Poor

Jing

13 Feb 2026

Stayed 6 nights in Feb 2026

2/10 Terrible

Breanne Nicole

13 Feb 2026

Stayed 6 nights in Feb 2026

6/10 Okay

Marius

13 Feb 2026

Stayed 5 nights in Jan 2026

10/10 Excellent

Aylin

12 Feb 2026

Stayed 7 nights in Feb 2026

6/10 Okay

Janak S

Travelled with family and small children

12 Feb 2026

Liked: Cleanliness, amenities

Overall, our stay was okay. The staff was very friendly, and the rooms were very clean. However, the food at the restaurants was not up to par. There were not many healthy options, and most dishes were very oily. The food quality was also disappointing. The restaurant reservation system also needs improvement. Reservations only open 24 hours in advance, and everyone tries to book at the same time through the app. It would be much better if reservations opened earlier, such as 48 hours before, or before arrival. As it is now, you have to stay up until midnight to book for the next day, or everything fills up quickly. Pool activities for kids could also be improved. There were some activities at night in the main area, but more daytime options for children would be nice. The $300 credit per room felt misleading. It is actually a coupon booklet that does not truly add up to $300 in usable value. The coupons are split into small amounts ($20–$35) and cannot be used all at once, which encourages you to spend more money after already paying a high price for the vacation. The A/C worked inconsistently, and coordinating with the front desk was often a hassle. We had to call multiple times to get simple requests handled. It also took three hours for our bags to be delivered to our room, and when we asked if we could pick them up ourselves, we were told to wait. For the price we paid, the service and experience were not worth it,I don' recommend.

Stayed 5 nights in Feb 2026

4/10 Poor

Shawn

Travelled with partner

11 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Prior to leaving, i received an email to pick my room ( the cheapest was a 93$ upgrade) or i would be assigned whatever was available. Expedia did not explain that when booking. Upon arrival, wife and i were taken to 2 levels down to a different check in area. We were given " special " Expedia bracelets which we were told cost $150 if we lost them! We also received the regular resort bracelets. We were also told that we had to schedule our breakfast presentation which would only take 90 minutes. We declined and then i got text message from the sales rep at 751am the next morning and then a phone call to our room at 8. The hard sell for Expedia? The resort did not have enough chairs and they did not have enough security. The " Diamond " areas had plenty and there were plenty of cabanas that you could upgrade to. But not nearly enough chairs for the regular folks. People were smoking every where and the loud personal speakers on the beach made it unpleasant to relax and try to listen to the ocean. We are well traveled and we have experienced much. This wasnt the easy get away we hoped for.

Stayed 4 nights in Feb 2026

4/10 Poor

Luly

Travelled with partner

10 Feb 2026

Liked: Cleanliness

Stay: Feb 5–9 | Room: Junior Suite Swim-Out Staff was friendly and respectful, and our room was cleaned daily. The swim-out pool was warm, which was great since we had a cold front during our stay. I strongly recommend renting a car at the airport, as it’s much cheaper than anything offered through the resort. Be aware of the “free breakfast/excursion” offers — they are actually Vacation Membership sales presentations. The pressure starts at the airport and can last for hours, and they will ask for credit cards before you sign anything, which was very uncomfortable. Food was average with little variety and no authentic Mexican options like tacos or guacamole. Our bathroom also flooded on the first day. Overall, while the staff was great, the aggressive sales tactics and food quality took away from the experience, and I would not go back.

Stayed 4 nights in Feb 2026

10/10 Excellent

Travis

Travelled with family and small children

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great for families

Stayed 7 nights in Jan 2026

10/10 Excellent

Jen

Travelled with family, Travelled with group

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

My family and I had a great stay here. Staff were friendly and courteous. Beach area was beautiful. Food was outstanding! We ate at a different a le carte each night, and none of them disappointed.

Stayed 6 nights in Jan 2026

8/10 Good

Jannette Jacqueline Bermudez

9 Feb 2026

Stayed 4 nights in Jan 2026

8/10 Good

Ashley Marie Diane

8 Feb 2026

Stayed 10 nights in Jan 2026

8/10 Good

Charlene

8 Feb 2026

Stayed 7 nights in Feb 2026

2/10 Terrible

PRABHJOT SINGH

Travelled with family and small children

8 Feb 2026

Disliked: Cleanliness, amenities

Firstly, room we check In had blood on the bed sheet the bellboy who delivered the bag so hair all over and blood on bedsheet. He right away reported to the Guest service who took almost 3 hours to change the room. They literally wasted most of the day. Next at the time of check in a Guy name Rafael introduced us as Expedia Team Member took us to a separate lobby where he wanted us to not book from expedia going forward and he has better deals. Later on I got information that he works for " Prime Traveller Group", was basically lied to at the start. Then he keep forcing us to sign up for a breakfast sit down else you wont get any service because of expedia member. There were lot of group we meet there got FOOD poisoning and some of them were actually hospitalized as well. Overall be very careful for those FRAUD people from Prime Travel Group who waste your time and force you to not buy the package from Expedia next time and buy with them. I was astonished to understand how can expedia allow this to happen taking lot of client from them. Overall - Food -2 star, Service -1 star Shows - 3 star. I wont wanna waste my money again on Royalton Splash terrible experience. Last time in 2025 Feb the service was really great, this time it is super duper below par or I would waste of my money and time. Not going back to Royalton for sure. They force me to upgrade to diamond else not access to heated pool since it was really chilly for 2 days. They made there money by forcing us.

Stayed 6 nights in Feb 2026

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

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View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

View all photos for Luxury Junior Suite Ocean Front

Luxury Junior Suite Ocean Front

View all photos for Luxury Junior Suite Ocean View Diamond Club

Luxury Junior Suite Ocean View Diamond Club

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Luxury Junior Suite Ocean Front Diamond Club

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

View all photos for Luxury Junior Suite

Luxury Junior Suite

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

About the area

Puerto Morelos

What's nearby

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About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Similar properties

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

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Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

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Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

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