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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property
Hotel with free breakfast, a quick walk to Xenses Park

Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Gazebo
Balcony
Front of property
Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720
  • Place, Xplor Theme Park
    ‪11 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Ferry to Cozumel
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

1 bedroom, premium bedding, down duvets, minibar

Elite Room, 1 Queen Bed, Balcony, Tower

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Down duvet
Premium bedding
Blackout curtains
Rainfall showerhead
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Room, 1 King Bed, Balcony, Tower

1 bedroom, premium bedding, down duvets, minibar

Elite Room, 1 King Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Down duvet
Premium bedding
Blackout curtains
Rainfall showerhead
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Down duvet
Premium bedding
Blackout curtains
Rainfall showerhead
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

1 bedroom, premium bedding, down duvets, minibar

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Sofa bed
Down duvet
Blackout curtains
Separate bedroom
Premium bedding
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

1 bedroom, premium bedding, down duvets, minibar

Superior Suite, 1 King Bed with Sofa bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Sofa bed
Down duvet
Blackout curtains
Separate bedroom
Premium bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Playa del Carmen

At Terasu Riviera Maya Hotel & Spa, en Xcaret you'll be within just a 15-minute stroll of Xenses Park and Xplor Theme Park. Highlights at this boutique hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .Enjoy access to free bike hire and yoga classes. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and spa services. Each morning free breakfast is served. There's also free parking nearby, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4-property class Playa del Carmen hotel include Xcaret Eco Theme Park and Río Secreto.

What's nearby

  • Xenses Park - 6 min walk - 0.6 km
  • Xplor Theme Park - 11 min walk - 1.0 km
  • Río Secreto - 13 min walk - 1.1 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Ferry to Cozumel - 5 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬6 min drive
  • ‪The Buffete - ‬19 min walk
  • ‪Mercado de la Merced - ‬7 min drive
  • ‪Lobby Bar - ‬7 min drive
  • ‪Cafeteca - ‬7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotel with free breakfast, a quick walk to Xenses Park
Terasu Riviera Maya Hotel & Spa, en Xcaret offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

The business-friendly Terasu Riviera Maya Hotel & Spa, en Xcaret also features spa services, a garden, and coffee/tea in common area. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 9 guestrooms or units
  • Continental breakfast (free)
  • Towels for the beach
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down duvets and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Designated smoking areas
  • Mosquito nets
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2300 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (return), (up to 17 years old)
  • Hosted evening meal: MXN 0.0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Frequently asked questions

What is the cancellation policy at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Terasu Riviera Maya Hotel & Spa, en Xcaret offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Terasu Riviera Maya Hotel & Spa, en Xcaret?

The closest beach to Terasu Riviera Maya Hotel & Spa, en Xcaret is Playa del Carmen Main Beach (7.6 km).

Is there a spa on site at Terasu Riviera Maya Hotel & Spa, en Xcaret?

There's no onsite spa, but this property does offer services like massages.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret have a pool?

Terasu Riviera Maya Hotel & Spa, en Xcaret has an outdoor pool.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret have a waterslide?

No, there is no waterslide at Terasu Riviera Maya Hotel & Spa, en Xcaret, but Xenses Park is a short 6-minute walk away.

Is Terasu Riviera Maya Hotel & Spa, en Xcaret family-friendly?

You bet! With amenities such as free bike rentals and an outdoor pool, it's no surprise that Terasu Riviera Maya Hotel & Spa, en Xcaret is a hit with families.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret serve breakfast?

Yep, complimentary continental brekkie is available daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Yep, you can grab a meal at Terasu Riviera Maya Hotel & Spa, en Xcaret's onsite restaurant.

What time are check-in & check-out at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, pets and service animals are not allowed.

Reviews

Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 123 out of 156 reviews
Rating 8 - Good. 18 out of 156 reviews
Rating 6 - Okay. 9 out of 156 reviews
Rating 4 - Poor. 3 out of 156 reviews
Rating 2 - Terrible. 3 out of 156 reviews

Reviews

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for an adventurous day and peaceful night, this is the place for you. Its close to Xcaret and xplore theme park (walking distance). Close to main road, easy to take local buses to Playa del Carmen or Tulum. The staff are great, very pleasant and helpful. They speak Spanish and English. They have a pool to relax and nice feel of relaxation. They offer breakfast, unlimited coffee and wifi. During the morning, you can get awaken by a spider Monkey. They're friendly and cute for some videos and pictures. I will be back!!
Stayed 3 nights in Jul 2025

10/10 Excellent

osvaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a small hotel, its not for everyone because its surrounded by jungle which i thought was really cool!
Stayed 3 nights in Jul 2025

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

CHUL MIN, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and service!
Stayed 3 nights in Jul 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people I recommend this place 💯
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees made us feel welcome and we were very happy with all them. Very quiet environment. My wife loved the peaceful environment I wanted more of a resort. Had to leave a few days earlier early and staff was super helpful about it and nice about it.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jocelyn

Stayed 2 nights in Jul 2025

10/10 Excellent

Tam

Stayed 4 nights in Jul 2025

8/10 Good

Sharolyn

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.
Stayed 4 nights in Jul 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place to Stay, exelent service
Stayed 3 nights in Jun 2025

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!
Stayed 5 nights in Jun 2025

10/10 Excellent

Angel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.
Stayed 5 nights in May 2025

10/10 Excellent

Jianmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!
Stayed 3 nights in Jun 2025

10/10 Excellent

JAIRO

Stayed 2 nights in May 2025

10/10 Excellent

Joyce

Stayed 3 nights in May 2025

10/10 Excellent

Crystal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Gwenne

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!
Stayed 3 nights in Mar 2025

8/10 Good

Stacie

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Wanted to love it

The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location, staff and facilities

Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
Stayed 2 nights in Apr 2025

10/10 Excellent

michael

It was like living in a beautiful jungle. The staff was awesome and assisted with all of my needs. I can’t wait to return.
Stayed 8 nights in Mar 2025

10/10 Excellent

Maira Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
Stayed 4 nights in Mar 2025

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Edward, MAYWOOD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
Stayed 7 nights in Mar 2025