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Terasu Riviera Maya Hotel & Spa, en Xcaret

4.0 star property
Upscale boutique hotel, walk to Xenses Park

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Terasu Riviera Maya Hotel & Spa, en Xcaret

Photo gallery for Terasu Riviera Maya Hotel & Spa, en Xcaret

Interior
Garden view
Balcony
Outdoor dining
Shower, rainfall showerhead, free toiletries, hair dryer

Overview of Terasu Riviera Maya Hotel & Spa, en Xcaret

Reviews
9.6

Exceptional

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • HousekeepingHousekeepingHousekeeping
  • RestaurantRestaurantRestaurant
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Km 283 access 1 Xcaret Fracc 1, lote 13, Rancho Viejo Xcaret, Playa del Carmen, QROO, 77720
  • Popular LocationXplor Theme Park12 min walk
  • Popular LocationXcaret Eco Theme Park16 min walk
  • Popular LocationFerry to Cozumel6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, down duvets, minibar, in-room safe

Superior Suite, 1 King Bed with Sofa bed, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Down duvet
Sofa bed - double
Blackout curtains
Separate bedroom
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Premium bedding, down duvets, minibar, in-room safe

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Down duvet
Sofa bed - double
Blackout curtains
Separate bedroom
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Villa, Multiple Bedrooms, Private Pool

Balcony view

Luxury Villa, Multiple Bedrooms, Private Pool

Highlights

Balcony
Private pool
Air conditioning
Smart TV
Premium bedding
Down duvet
Sofa bed - double
Blackout curtains
  • 950 sq m
  • Sleeps 24
  • 7 King Beds, 2 Queen Beds and 3 Queen Sofa Beds

View all photos for Elite Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 King Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Room, 1 Queen Bed, Balcony, Tower

Premium bedding, down duvets, minibar, in-room safe

Elite Room, 1 Queen Bed, Balcony, Tower

Highlights

Balcony
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3204)
The price is NZ$1,191
for 1 night
includes taxes & fees
17 May - 18 May
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

Enjoy access to free bike hire and yoga classes. Added amenities include an outdoor swimming pool, free WiFi in public areas and coffee/tea in a common area. Each morning free breakfast is served. There's also free parking nearby, along with the convenience of an airport shuttle.

What's nearby

  • Xenses Park - 6 min walk
  • Xplor Theme Park - 12 min walk
  • Xcaret Eco Theme Park - 16 min walk
  • Ferry to Cozumel - 6 min drive
  • Playacar Golf Club - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Occidental Vacation Club First Club Lounge at Grand Xcaret - 6 min drive
  • Cafeteca - 7 min drive
  • El Mercado de San Juan - 7 min drive
  • Las Cuevas - 7 min drive
  • Xpiral - 7 min drive

About this property

Terasu Riviera Maya Hotel & Spa, en Xcaret

Upscale boutique hotel, walk to Xenses Park
Terasu Riviera Maya Hotel & Spa, en Xcaret offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

The business-friendly Terasu Riviera Maya Hotel & Spa, en Xcaret also features spa services, a garden, and coffee/tea in a common area. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • Continental breakfast (free)
  • Towels for the beach
  • Coffee in lobby
  • Front desk (limited hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Porter/bellhop

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Designated smoking areas
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 52-inch Smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Window screens

Policies

Check-in

Contactless check-in and check-out are available

Check-out

Contactless check-out

Special check-in instructions

Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, staffed front desk

Pets

  • Pets and service animals are not allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old)
  • Hosted evening meal: MXN 0.0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Terasu Riviera Maya
Terasu Hotel Spa at Xcaret
Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

Frequently asked questions

What is the cancellation policy at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Terasu Riviera Maya Hotel & Spa, en Xcaret offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Terasu Riviera Maya Hotel & Spa, en Xcaret?

As of 3 May 2024, prices found for a 1-night stay for 2 adults at Terasu Riviera Maya Hotel & Spa, en Xcaret on 13 May 2024 start from NZ$273.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Terasu Riviera Maya Hotel & Spa, en Xcaret?

There's no onsite spa, but this property does offer services like massages.

Does Terasu Riviera Maya Hotel & Spa, en Xcaret have a pool?

Terasu Riviera Maya Hotel & Spa, en Xcaret has an outdoor pool.

Is there a free airport shuttle available at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Terasu Riviera Maya Hotel & Spa, en Xcaret?

Yep, you can grab a meal at Terasu Riviera Maya Hotel & Spa, en Xcaret's onsite restaurant.

Are pets allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret?

No, pets and service animals are not allowed.

Terasu Riviera Maya Hotel & Spa, en Xcaret Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 46 reviews" "
Rating 8 - Good. 5 out of 46 reviews" "
Rating 6 - Okay. 2 out of 46 reviews" "
Rating 4 - Poor. 0 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service
The staff were absolutely phenomenal. They were the highlight of our stay. They were so friendly and accommodating. One employee even gave us a banana to feed some monkeys. This hotel is a bit far from anything so the location wasn’t the best for us since we didn’t have a vehicle.
Stayed 1 night in Jan 2024

10/10 Excellent

Biviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our planned day at Xcaret. Everyone at the Hotel was super nice, and they had excellent service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah

Stayed 4 nights in Jan 2024

10/10 Excellent

Mayra

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

rodrigo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I like this property because it is very quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Justin, Candiac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
Stayed 1 night in Dec 2023

10/10 Excellent

Heather, Portland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
Stayed 2 nights in Jul 2023

10/10 Excellent

Elizabeth

Stayed 4 nights in Jun 2023

8/10 Good

Roberto

Liked: Cleanliness, property conditions & facilities
Everything is close by
Stayed 7 nights in May 2023