Holiday Inn Airport - Portland by IHG

3.0 star property
Hotel with free airport shuttle, near Cascade Station

Photo gallery for Holiday Inn Airport - Portland by IHG

Stunning indoor space with a staircase, decorative rock formation, and artwork-adorned walls.
Enjoy a warm atmosphere and freshly brewed coffee at Perk 'N Fly Coffee Bar, where you can order from a variety of coffee and food options.
Relax in this inviting space with a large bed, flat-screen TV, and comfortable workspace.
Welcome to Holiday Inn Express, where guests can enjoy a convenient stay with easy parking and a beautiful natural entrance.
Welcome to the hotel lobby, featuring a reception desk, comfortable seating area, and a spacious floor.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
The current price is NZ$175
includes taxes & fees
2 Sept - 3 Sept

Explore the area

View map
8439 Ne Columbia Blvd, Portland, OR, 97220
  • Cascade Station
    ‪4 min drive‬
  • Oregon Convention Center
    ‪11 min drive‬
  • Moda Center
    ‪12 min drive‬
  • Portland, OR (PDX-Portland Intl.)
    ‪5 min drive‬

Room options

Standard Room, 1 King Bed, Mobility Accessible (Communications, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Mobility Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Mobility Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed (Top Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Refrigerator

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed (Top Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(67 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room

8.2 out of 10
Very good
(42 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Double Beds (Top Floor)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(72 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom (Top Floor, Additional Bathroom)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds, Mountain View (Top Floor)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom (Top Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(92 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, Mountain View

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Mountain View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed, Mountain View

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

Premium Room, 2 Double Beds, Mountain View (Allergen Treated)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds (Allergen Treated)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Mountain View (Top Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Mountain View (Top Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Mountain View (Top Floor, Allergen Treated)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Allergen Treated)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Portland

At Holiday Inn Airport - Portland by IHG, you'll be 3.1 km (1.9 mi) from Cascade Station and 11.5 km (7.1 mi) from Portland Expo Center. Highlights at this hotel include a restaurant, an indoor swimming pool and a free airport shuttle. .This business-friendly hotel offers free WiFi in public areas, a 24-hour fitness centre and a business centre. Other amenities include a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Places within a 15-minute drive of this 3-property class Northeast Portland hotel include Lloyd Center and Oregon Convention Center.

What's nearby

  • The Grotto - 18 min walk - 1.5 km
  • Cascade Station - 4 min drive - 2.1 km
  • Lloyd Center - 11 min drive - 13.8 km
  • Oregon Convention Center - 11 min drive - 14.1 km
  • Moda Center - 12 min drive - 15.1 km

Getting around

  • Parkrose-Sumner Transit Center - 18 min walk
  • Oregon City Station - 20 min drive
  • Portland International Airport (PDX) - 6 min drive

Restaurants

  • ‪Wendy's - ‬4 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Red Robin - ‬4 min drive

About this property

Holiday Inn Airport - Portland by IHG

Hotel with free airport shuttle, near Cascade Station
Holiday Inn Airport - Portland by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 28804 square feet (2676 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a fireplace in the lobby are also featured at the business-friendly Holiday Inn Airport - Portland by IHG. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Portland hotel.

  • 284 guestrooms or units
  • 8 levels
  • Conference rooms
  • 28804 sq ft of conference space
  • 2676 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Dining venue
Holiday Inn Airport - Portland by IHG offers 284 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Languages

English, Hindi, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Parking on site (USD 12 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 6 to 15 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 28,804 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6 to 15 for adults and USD 0 to 15 for children
  • Self-parking fee: USD 12 per day
  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Airport Portland
Holiday Inn Hotel Portland Airport
Holiday Inn Portland Airport
Portland Airport Holiday Inn
Holiday Inn Portland Airport (i-205) Hotel Portland
Portland Holiday Inn
Holiday Inn Airport Portland Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Airport - Portland by IHG?

Holiday Inn Airport - Portland by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Airport - Portland by IHG?

As of 9 Aug 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Airport - Portland by IHG on 2 Sept 2025 start from NZ$175.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Airport - Portland by IHG?

Yep, Holiday Inn Airport - Portland by IHG has a self car park for USD 12 per day.

Does Holiday Inn Airport - Portland by IHG have a pool?

Holiday Inn Airport - Portland by IHG has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

Is Holiday Inn Airport - Portland by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Airport - Portland by IHG is a hit with families.

Does Holiday Inn Airport - Portland by IHG serve breakfast?

You bet, cooked-to-order breakfast is offered weekdays between 6:00 AM and 10:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Airport - Portland by IHG?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Holiday Inn Airport - Portland by IHG?

Yep, you can grab a meal at Holiday Inn Airport - Portland by IHG's onsite restaurant.

What time are check-in & check-out at Holiday Inn Airport - Portland by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Holiday Inn Airport - Portland by IHG?

There isn't one on site, but Colwood National Golf Course is a short 12-minute walk away.

Holiday Inn Airport - Portland by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1128 out of 2436 reviews
Rating 8 - Good. 641 out of 2436 reviews
Rating 6 - Okay. 337 out of 2436 reviews
Rating 4 - Poor. 178 out of 2436 reviews
Rating 2 - Terrible. 152 out of 2436 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Wardell

Stayed 3 nights in May 2025

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Mellissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless, bed was comfy and the water ran hot. And there is a bar downstairs so you don’t even have to leave! The airport shuttle even took me to 7-11!
Stayed 2 nights in Mar 2025

8/10 Good

Gordon

Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Joua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints loved it.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

8/10 Good

Benjamin

Stayed 2 nights in Apr 2025

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go-to spot whenever I travel!
Stayed 1 night in May 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Pleasant stay!
Stayed 1 night in Apr 2025

2/10 Terrible

Corbie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never cancelled a reservation upon arrival before this place. Not only was our “suite” the smallest room I’ve ever seen but it was out dated and had a weird smell to it. There was mold on the curtains as well. Also, unbeknownst to us, there was an event being held at the hotel which caused their “350+” parking spaces to be completely full and you have to pay for parking…needless to say we cancelled the room and the front desk was very understanding and accommodating, thankfully. So the only upside I’d give this place is the friendly staff. Other than that, it’s a sh** hole.
Stayed 2 nights in Apr 2025

10/10 Excellent

Krystal, Mission Viejo

Liked: Cleanliness, amenities, property conditions & facilities
Best Customer Services ever. Caring, genuinely concerned about my needs and my comforting. Thank you so much for such great experiences here
Stayed 1 night in May 2025

10/10 Excellent

Terry

Stayed 1 night in May 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for family event. The room was clean and comfortable and dinner in the on site restaurant was quick and tasty. We enjoyed the beet salad and mac and cheese. The hot breakfast was like a typical continental hot breakfast- over priced at $16 a person in my opinion - worth it if it’s free. The location is very convenient to the airport
Stayed 2 nights in May 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Apparently cold air was coming in under the heater causing it to run a lot. Ran the temp way down but was still quit hot. The airport shuttle seemed rather slow on pickup
Stayed 1 night in May 2025

4/10 Poor

Jeremy

Disliked: Staff & service
No heated pool and don’t buy the breakfast it was horrible and stops at 10am !! I won’t ever go back. Restaurant employee was very rude also.
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2025

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in

Friendly person at the desk for checking in.
Stayed 1 night in May 2025

6/10 Okay

Nathaniel

Disliked: Staff & service

Wrong bed

I booked a queen room and when we arrived (very late and we were very tired), we were given a double. We returned to the desk and the man behind the counter seemed completely annoyed. He was not friendly. He gave us a new room and when we went in, we noticed the door open, the lights on, a-tip in the garbage, and it looked like someone had been laying on the bed… and it was a double. I was frustrated and grossed out, but didn’t want to return again. We slept uncomfortably in the double for our stay. All other staff seemed nice.
Stayed 3 nights in May 2025

10/10 Excellent

Lora

Stayed 1 night in Apr 2025

10/10 Excellent

Cat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Rene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room, the chairs and carpet were dirty. Sticky liquids on furniture and carpet.
Stayed 1 night in Apr 2025

8/10 Good

Krisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Violeta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Receptionist was rude and uninviting. He was complaining about another issue. He did explain wifi, breakfast... nothing! Worst check-in experience ever.
Stayed 1 night in May 2025