Prudhoe accommodation

The hotel’s central location made it very convenient and provided easy access to the city. Our room was much more spacious than the photos suggested, which was a pleasant surprise. The staff were friendly and helpful throughout our stay, from the reception team to the housekeeping staff and the breakfast team. The only improvement I would suggest is having a designated pick-up and drop-off area directly outside the hotel entrance. As we were travelling with a lot of luggage and our dog, this would have made our arrival and departure much easier.

Generally good, let down by waste bags being left outside our room door. Also, breakfast on Saturday morning was an hour and a half! Seemed residents were a low priority over everything else that was happening that day, really sad, felt like, their are going home today it doesn't matter!

I visit Newcastle about four times per year and frankly wouldn't stay anywhere else. From the moment you walk off the Station concourse, through the beautiful revolving door, you're made to feel welcome. Check in staff will always accommodate early arrivals, if available, but they do have secure luggage storage. The convenience to the city and the amenities are self evident, but the staff are the jewel in the Royal crown. Beyond exception they are friendly and efficient. Special mention for Michael, who is a fixture, serving at breakfast (incredible quality, buffet style) and later at the bar, always convivial. Five stars, every time.