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Hotel Elena

Property class: 3

Photo gallery for Hotel Elena

A historic building with ornate balconies, a prominent hotel sign, and a traditional wooden door.
A hotel room with two beds, a chandelier, and decorative wall panels.
A mirror reflecting a staircase with ornate metal railings, a chandelier, and decorative vases.
A lobby with a chandelier, a reception desk labeled 'ELENA', a glass display case with porcelain, and a framed floral tile.
A hotel interior with a seating area and a display of decorative items.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000
  • Place, El Parian Market
    ‪3 min walk‬
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A bedroom with a bed, white curtains, a mirror, and a vase with flowers.

Standard Room, 1 Double Bed

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room, 2 Double Beds, Private Bathroom

A hotel room with two beds, each with striped bedding and matching pillows. There is a nightstand with a lamp and a telephone. The room has a window with sheer curtains and a wall-mounted light fixture.

Quadruple Room, 2 Double Beds, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

A hotel room with a bed, a chair, a nightstand, and an air conditioning unit.

Superior Room

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Puebla

Hotel Elena puts you in the heart of Puebla, within just a 10-minute stroll of popular attractions like Zócalo de Puebla and Puebla Cathedral. Highlights at this hotel include a restaurant, free valet parking and a rooftop terrace. .This smoke-free hotel offers free WiFi in public areas, a free food/drink shopping service and concierge services. Additionally, you'll find a snack bar/deli, coffee/tea in a common area and laundry facilities. Each morning cooked-to-order breakfast is served between 8:00 AM and 11:00 AM. .Attractions within a 20-minute drive of this 3-property class Puebla Historic Center hotel include Angelopolis Commercial Center and Great Pyramid of Cholula.

What's nearby

  • El Parian Market - 3 min walk - 0.3 km
  • Santo Domingo Church - 3 min walk - 0.3 km
  • Zócalo de Puebla - 7 min walk - 0.6 km
  • Puebla Convention Center - 7 min walk - 0.6 km
  • Puebla Cathedral - 10 min walk - 0.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 20 min walk
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 42 min drive

Restaurants

  • ‪La California - ‬4 min walk
  • ‪El Viejo Rosario - ‬2 min walk
  • ‪El Anafre Rojo - ‬3 min walk
  • ‪El Chopo - ‬2 min walk
  • ‪Anrojitos Mexicanos La Vecindad - ‬3 min walk

About this property

Hotel Elena

There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Elena. The hotel can provide concierge services and a complimentary food/drink shopping service. Free self parking and valet parking are available.

This 3-star Puebla hotel is smoke free.

  • 17 guestrooms or units
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Bellhop
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
  • Dining venue
Hotel Elena offers 17 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Elena

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 60 for adults and from MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

What is the cancellation policy at Hotel Elena?

Hotel Elena offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Elena?

Yep, Hotel Elena has a free self car park and free valet parking.

Does Hotel Elena serve breakfast?

Yeah, cooked-to-order breakfast is available daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Elena?

No, Hotel Elena does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Elena?

Yep, you can grab a meal at Hotel Elena's onsite restaurant.

What time are check-in & check-out at Hotel Elena?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Elena?

No, pets and service animals are not allowed.

Hotel Elena Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 92 out of 192 reviews
Rating 8 - Good. 53 out of 192 reviews
Rating 6 - Okay. 28 out of 192 reviews
Rating 4 - Poor. 5 out of 192 reviews
Rating 2 - Terrible. 14 out of 192 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad service in bathroom, poor breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Disliked: Amenities
I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not guide for the photos

Im not woman who complains frequently, in fact, this is my first bad comment about a hotel, but feel it like necessary for helping. The hotel is really with not regularly maintenance at all. After my experience in this hotel I looked for past reviews and noticed that 4 years ago have the same complaint. It looks like there is not a professional administration for it. There is not self parking service. You must leave your car keys at the parking lot, which is four blocks away of the hotel. I didnt feel nice attention at all. The bathroom didnt have hot water. I showered with cold water. And with a drainage smell filling all the room. Was really disgusting. This was one of my worst experiences with a hotel in my life.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, muchas gracias
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal muy buena, las habitaciones listas y cómodas Y esta súper bien que cuenten con estacionamiento propio
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
muy céntrico, cerca de farmacia y alimentos
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super bien, muy céntrico y tiendas cercanas
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo y de confianza , habitación amplia y limpia
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Las fotos son unas y la propiedad otra, no Hay coincidencia en lo que aparentan las fotos, habitaciones muy pequeñas y limitadas, el desayuno son panes y café
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso el.hotel muy cómodo solo falta que vendan comida o bebidas
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Dentro del centro histórico, habitacional limpia, ruido en la calle pero por la noche solo algunos autos. Muy buena atención del personal.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia amenidades incluidas, café. Pan , té, fruta Tiendas cercanas Excelente ubicación
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tido muy bien buena ubicacion muchas gracias
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien muchas gracias buen precio y buena ubicacion
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
La cama vencida se un lado y almohadas duras Pedi una sabana extra el domingo tipo 9 pm y me respondoeron que revisarian porque solo era una por habitación y cuando dije que habia frio me respondieron que para ellos era epoca de calor, las demas personas muy bien solo ese deralle que me molestó
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por el precio es una gran, gran opción. Muy cerca del zócalo, habitaciones bonitas, agua caliente, blancos limpios, caja fuerte y ventilador. El personal muy atento, de verdad me voy con buen sabor de boca, sin duda volvería.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness
Las condiciones del baño despiden un fuerte olor a cañería y la regadera no tiene mantenimiento y el agua sale para todos lados
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
La habitación estaba deteriorada, se oía el ruido de la habitación contigua, el agua de la regadera no estaba suficientemente caliente, todo lo demás suficiente y lo esperando por el precio bajo
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Si mucho
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Era una habitación lo suficientemente grande, estaba cerca del centro y en una calle con suficiente gente. La atención fue buena y el servicio de café y pan fue conveniente.
Stayed 2 nights in Dec 2025