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Hotel Palace Puebla

Property class: 3

Photo gallery for Hotel Palace Puebla

A hotel lobby with a reception desk, a flower arrangement, and a sign indicating the direction to the Foot Palace.
A hotel lobby with a marble floor, an elevator, and a reception desk.
A spacious lobby with marble flooring, a staircase, and a reception desk with a vase of flowers.
A hotel room with two beds, a desk, a chair, and a mirror.
A historic building with a central entrance, multiple windows, and a sign for "Cinco Estrellas."

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Bar
  • Room service
The current price is NZ$52
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, bedside tables, a mirror, and a window.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(26 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

A hotel room with two single beds, a small table, and a chair.

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Puebla

Hotel Palace Puebla puts you in the heart of Puebla, steps from Zócalo de Puebla and within a 10-minute stroll of Puebla Cathedral. Highlights at this Colonial hotel include a restaurant, free valet parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find free newspapers in the lobby, luggage storage and a front desk safe. Each morning to-go breakfast is served between 7:30 AM and noon. .Sights within a 10-minute walk of this 3-property class Puebla Historic Center hotel include Puebla Convention Center and Fort Loreto is within 30 minutes.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • El Parian Market - 5 min walk - 0.5 km
  • Los Sapos Bazaar - 7 min walk - 0.6 km
  • Puebla Convention Center - 8 min walk - 0.8 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 5 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪Puebla La Churreria - ‬4 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk
  • ‪Tortas Meche - ‬4 min walk
  • ‪The Italian Coffee Company - ‬2 min walk

About this property

Hotel Palace Puebla

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Palace Puebla also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Free self parking and valet parking are available.

This 3-star Puebla hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 4 levels
  • Built in 1970
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Palace Puebla offers 60 accommodations with a hairdryer and fans. 32-inch flat-screen televisions come with satellite channels.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Parking included
  • Free Wi-Fi
  • Room service
  • Housekeeping
4.6 out of 5, Wonderful, 220 reviews
The price is NZ$91
includes taxes & fees
23 Aug - 24 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Front entrance ramp
  • Handrails in stairways (66 centimetre high)
  • Lever door handles
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Palace Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults and MXN 100 to 250 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

What is the cancellation policy at Hotel Palace Puebla?

Hotel Palace Puebla offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Palace Puebla?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on 1 Sept 2026 start from NZ$52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Palace Puebla?

Yep, Hotel Palace Puebla has a free self car park and free valet parking.

Does Hotel Palace Puebla serve breakfast?

Sure does, to-go breakfast is served daily from 7:30 AM to noon.

Is there a free airport shuttle available at Hotel Palace Puebla?

No, Hotel Palace Puebla does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Palace Puebla?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Palace Puebla?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Palace Puebla?

No, pets and service animals are not allowed.

Hotel Palace Puebla Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 238 out of 550 reviews
Rating 8 - Good. 181 out of 550 reviews
Rating 6 - Okay. 74 out of 550 reviews
Rating 4 - Poor. 26 out of 550 reviews
Rating 2 - Terrible. 31 out of 550 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Alonso

Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Augusto

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación está bien y cómoda para una persona, el único detalle es que no me dieron el control para la TV. Me fui por un cuarto individual. La ubicación está perfecta, muy cerca del centro ⛪️
Stayed 2 nights in May 2026
Verified review

8/10 Good

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un pequeño detallé se escucha toda la noche una especie de bomba trabajando
Stayed 1 night in May 2026
Verified review

6/10 Okay

Gulmaro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No cuenta con estacionamiento y en la publicación te dicen que si
Stayed 1 night in Apr 2026
Verified review

8/10 Good

JOSE MANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olía a baño, aún así que tenía cerrada la puerta del baño, de ahí en todo muy bien
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Andony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2026
Verified review

4/10 Poor

YAJAIRA PALOMA CAMACHO

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel con muy buena ubicación, mi habitación era una sencilla, demasiado calor, muy sofocado, cuenta con ventilador peeo no corre el aire debido a que tiene una centanita muy pequeña, era doficil descansar. El hotel es viejo por lo tanto la habitación olia mal, el baño no esta en opti.as condiciones. La cama incomoda. No lo recomiendo.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Disliked: Amenities
La limpieza no es su fuerte, el internet no llegaba a la habitación y el drenaje olía mucho
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servicio muy cerca de museos artesanías bonitos lugares para visitar
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Andrea del Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, muy céntrico, el único inconveniente es que se escucha lo de otros cuartos
Stayed 2 nights in May 2026