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InterContinental Presidente Puebla by IHG

4.0 star property
Hotel in Puebla with 3 restaurants and full-service spa

Photo gallery for InterContinental Presidente Puebla by IHG

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Exterior
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
3 restaurants, international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Pool
  • Pet-friendly
  • Room service
The current price is NZ$169
includes taxes & fees
7 Sept - 8 Sept

Explore the area

View map
Blvd Hermanos Serdan 141, Puebla, PUE, 72140
  • Angelopolis Commercial Center
    ‪4 min drive‬
  • Zócalo de Puebla
    ‪5 min drive‬
  • Puebla Cathedral
    ‪5 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪25 min drive‬

Room options

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Accessible Bathtub (Mobility Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 1 King Bed, Accessible Bathtub (Mobility Accessible)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access

Premium Room, 1 King Bed, Club lounge access

Premium Room, 1 King Bed, Club lounge access

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Dining Area)

Junior Suite, 1 King Bed (Dining Area)

Junior Suite, 1 King Bed (Dining Area)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate dining area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 59 sq m
  • Sleeps 7
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible, Club lounge access

Classic Room, 1 King Bed, Accessible, Club lounge access

Classic Room, 1 King Bed, Accessible, Club lounge access

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Club lounge access

Classic Room, 2 Double Beds, Club lounge access

Classic Room, 2 Double Beds, Club lounge access

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Double Beds

9.0 out of 10
Wonderful
(35 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Single Bed

Presidential Suite, 1 Single Bed | Bathroom

Presidential Suite, 1 Single Bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 96 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room

Classic Room

Classic Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Down duvet
  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

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About the area

Puebla

At InterContinental Presidente Puebla by IHG you'll be within a 20-minute walk of Galerías Serdán and 2.1 km (1.3 mi) from Museo del Ferrocarril. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with access to the sauna and hot tub. The buffet restaurant, Cocina de los Angeles, serves international cuisine. Lobby Bar is the hotel's own bar. Enjoy the 24-hour gym, kids' swimming pool and pool loungers. 189263 square feet (17583 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and noon and on weekends between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also free valet parking, along with the convenience of a shopping centre shuttle. .Attractions within a 10-minute drive of this 4-property class Puebla hotel include Zócalo de Puebla and Angelopolis Commercial Center.

What's nearby

  • Galerías Serdán - 15 min walk - 1.3 km
  • Angelopolis Commercial Center - 4 min drive - 3.4 km
  • Zócalo de Puebla - 5 min drive - 3.4 km
  • Puebla Cathedral - 5 min drive - 3.4 km
  • Puebla Convention Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 34 min drive

Restaurants

  • ‪Xanta Gastronomía - ‬4 min walk
  • ‪La Cocina de Los Angeles - ‬1 min walk
  • ‪Carl’s Jr. - ‬3 min walk
  • ‪Café Colibrí - ‬5 min walk
  • ‪El Gran Takazo - ‬5 min walk

About this property

InterContinental Presidente Puebla by IHG

Hotel in Puebla with 3 restaurants and full-service spa
InterContinental Presidente Puebla by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 189263 square feet (17583 square metres) and includes a conference centre. A children's pool, a terrace, and multilingual staff are also featured at the business-friendly InterContinental Presidente Puebla by IHG. Free self parking and valet parking are available.

This 4-star Puebla hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Conference rooms
  • 189263 sq ft of conference space
  • 17583 sq. m of conference space
  • Built in 1982
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
InterContinental Presidente Puebla by IHG offers 200 air-conditioned accommodations with video game consoles and a safe. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages and hot stone massages. The spa is equipped with a sauna and a hot tub. The spa is open selected days.

Languages

English, German, Spanish

Similar properties

Exterior

Holiday Inn Express Puebla by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 1,429 reviews
The price is NZ$120
includes taxes & fees
8 Sept - 9 Sept
Holiday Inn Express Puebla by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to noon on weekdays and 7:00 AM to noon on weekends; USD 25 for adults and USD 12.50 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Cocina de los Angeles
  • Lobby Bar
  • Pescao y Limon

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Outdoor pool
  • Pool gate
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (189,263 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • Lift (79 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 70 per pet, per night, plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 66 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 12.5 for children
  • Pet fee: USD 70 per pet, per night plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Presidente Hotel Puebla
InterContinental Presidente Puebla
InterContinental Puebla
InterContinental Puebla Presidente
Presidente InterContinental Puebla
Presidente Puebla
Puebla InterContinental
Puebla InterContinental Presidente
Puebla Presidente InterContinental
Presidente Intercontinental Puebla Hotel Puebla
InterContinental Presidente Puebla Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Presidente Puebla by IHG?

InterContinental Presidente Puebla by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Presidente Puebla by IHG?

As of 17 Aug 2025, prices found for a 1-night stay for 2 adults at InterContinental Presidente Puebla by IHG on 7 Sept 2025 start from NZ$168.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Presidente Puebla by IHG?

Yep, InterContinental Presidente Puebla by IHG has a free self car park and free valet parking.

Is there a spa on site at InterContinental Presidente Puebla by IHG?

Yep, there is an onsite spa at InterContinental Presidente Puebla by IHG. It has a hot tub and a sauna. You'll enjoy services like deep-tissue massages.

Does InterContinental Presidente Puebla by IHG have a pool?

InterContinental Presidente Puebla by IHG has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at InterContinental Presidente Puebla by IHG?

InterContinental Presidente Puebla by IHG features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes InterContinental Presidente Puebla by IHG a romantic place to stay?

A hot tub and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at InterContinental Presidente Puebla by IHG.

Is InterContinental Presidente Puebla by IHG family-friendly?

You bet! With amenities such as a children's pool and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Presidente Puebla by IHG is a hit with families.

Does InterContinental Presidente Puebla by IHG serve breakfast?

Yep, buffet brekkie is available weekdays between 6:00 AM and noon and weekends between 7:00 AM and noon.

Is there a free airport shuttle available at InterContinental Presidente Puebla by IHG?

No, InterContinental Presidente Puebla by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Presidente Puebla by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Presidente Puebla by IHG?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at InterContinental Presidente Puebla by IHG?

Dogs are welcome at InterContinental Presidente Puebla by IHG, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 30 kg per pet.

InterContinental Presidente Puebla by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1000 reviews
Rating 8 - Good. 226 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous
Stayed 1 night in May 2025

8/10 Good

Daniel Alejandro

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice architecture, design is not old but not new. Outside area by the pool is lovely, cool and green. Hotel is pet friendly, which is why I stayed. Nice overall location. Parking is convenient and staff is super friendly
Stayed 1 night in May 2025

10/10 Excellent

nirmal

Stayed 2 nights in Apr 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, room comfort

Buena opción en puebla

Excelente lugar para hospedarse en Puebla. Limpio, cómodo, bien ubicado, buen restaurante y buen lobby bar. Si bien el hotel ya requiere una remodelación mayor a fondo, se sigue manteniendo como una buena opción.
Stayed 1 night in May 2025

10/10 Excellent

EDGAR, Pflugerville

Stayed 1 night in Apr 2025

10/10 Excellent

Siu Wang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grant Hotel
Stayed 2 nights in Apr 2025

8/10 Good

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit outdated
Stayed 2 nights in Dec 2024

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service here is amazing. The staff is super friendly, definitely would recommend to anyone traveling to puebla.
Stayed 3 nights in Mar 2025

10/10 Excellent

Adolfo

Stayed 2 nights in Mar 2025

2/10 Terrible

Stuart

Business traveller
Disliked: Amenities, property conditions & facilities
Dirty
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back at any time

Convenient location, good facilities and excellent customer service
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivan Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No doubt it was a nice hotel, room 1140 was spacious, but the bathroom looked old. Food was good and service was fast as there were very few other guests. The only little detail, Francisco, our waiter, promised he’ll provide a receipt of our consumption for a fiscal invoice, but that never happened.
Stayed 1 night in Mar 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel
Stayed 1 night in Mar 2025

6/10 Okay

EDUARDO

Stayed 1 night in Feb 2025

10/10 Excellent

Ruth

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

abel, PHOENIX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Rafael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No me agrado el trato para aclarar mi check in, tenian mal el nombre y me hicieron sentir incómoda con sus cuestionamientos
Stayed 1 night in Jan 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and dog friendly 😁
Stayed 2 nights in Jan 2025

8/10 Good

emilio

Liked: Cleanliness, staff & service
Un poco vieja los cuartos
Stayed 2 nights in Jan 2025

6/10 Okay

Ekrarul

Stayed 4 nights in Jan 2025

4/10 Poor

Ekrarul

Liked: Cleanliness, staff & service, room comfort

Disappointing & Inconvenience

This is second time at this place, first I stayed at the suite and this time the premium suite but the heater wasnt wotking and it was really cold in Puebla, plus the beautiful toom had a gorgeous terrace but the foor to the pation had a gap and would not lock properly so the cold air was in the room all two nights..but they provided a portable heater , since the part for the unit will take 2/3 days. The main door latch was off centered to couldn't secure the front door, so they came and replaced it , they were lot of workers to come help sort all this little problems, kind of disappointing for an executive premium room to have these little uncomfortable issues. They should definitely take time to inspect thier quality of room conditions.
Stayed 2 nights in Jan 2025

10/10 Excellent

Magali, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and polite. Will define return to this hotel and I recommend it for families as well . M Cook
Stayed 1 night in Jan 2025

10/10 Excellent

Patrik

Stayed 1 night in Jan 2025

6/10 Okay

Mauricio, BONITA

Business traveller
Muy mal servicios en los restaurantes del hotel y sábanas y toallas muy viejas en el cuarto
Stayed 2 nights in Nov 2024